Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-21-2013, 09:09 PM   #1
Senior Member
 
tpspuck's Avatar
 
Join Date: Jan 2013
Location: Colorado
Posts: 198
Camping World and Good Sam - Marcus Lemonis

Does anyone have a personal e-mail address for the CEO of Camping World/ Good Sam, Marcus Lemonis? I sent him an e-mail last Friday about issues with one of his service locations just as he says in his ads and on posters in his stores using the published e- mail address....No reply yet..... My coach is stuck in his store because a Tech quit while the warranty repairs were in process. Was supposed to be done last Friday. No idea if it will be done this week. The store's service department is understaffed and does not answer phones. Calls get referred to the Camping World call center in Kentucky.
__________________
EBRT - 2013 Outlaw 37LS
Castle Rock, CO
tpspuck is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-21-2013, 09:15 PM   #2
Senior Member
 
Mr_D's Avatar
 
Country Coach Owners Club
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
He is good about referring emails to his various groups. It's only been two working days now.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
Mr_D is offline   Reply With Quote
Old 05-21-2013, 09:23 PM   #3
Senior Member
 
Kazoo Tom's Avatar
 
Join Date: Feb 2006
Location: Kalamazoo, Michigan
Posts: 1,188
You might also consider posting this on Rv.net. There is a section there dedicated to these type issues. It is regularly monitored by Lemonis and his staff.
__________________
Tom and Barb
'07 Winnebago Voyage 35L
Workhorse W22 chassis FMCA 219315
Kazoo Tom is offline   Reply With Quote
Old 05-21-2013, 09:36 PM   #4
Senior Member
 
ditto's Avatar
 
Nor'easters Club
Join Date: Feb 2009
Posts: 795
This CW vp stepped in to assist another member having issues...randy Rahe. Rrahe@campingworld.com. Good luck
__________________
2020 Anthem 44F
23 Jeep Cherokee Summit Reserve
BAILEY and BUSTAH,our Boston Terriers!
ditto is offline   Reply With Quote
Old 05-22-2013, 03:53 AM   #5
Senior Member
 
Country Coach Owners Club
Retired Fire Service RVer's
Join Date: Feb 2013
Location: Ocala, Florida
Posts: 6,295
CW/Good Sam has their own forum. generally Moderators step in quickly with these type problems. They will refer your problem to the correct dept.
__________________
FMCA #F431170, GS #822128658, Escapees SKP #112655
2012 Airstream Mercedes Interstate Class B
[SIGPIC][/SIGPIC]
Medico is offline   Reply With Quote
Old 05-23-2013, 06:06 PM   #6
Registered User
 
Join Date: May 2012
Location: Yuma (winter)
Posts: 115
Contact the mfg of the rig direct.
RetiredFPD is offline   Reply With Quote
Old 05-23-2013, 09:15 PM   #7
Senior Member
 
justimagination's Avatar
 
Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Apr 2008
Location: Monroe, Ga USA
Posts: 708
Good luck, doesn't say a lot about their TRAINED STAFF.
david g.
__________________
_____________________________________________
USAF 1959-1963/ JFK Innaguration parade 1961,
1997 Fleetwood Southwind 37Y, 460 ENGINE on FORD chassis, Power Platform with Tag Axle.
justimagination is offline   Reply With Quote
Old 05-23-2013, 10:39 PM   #8
Senior Member
 
Winnebago Owners Club
Join Date: May 2009
Location: AZ Mountains
Posts: 394
The descriptor "trained" can frequently be misused. Particularly in the case of CW.
__________________
KG7DKF
nbounder is offline   Reply With Quote
Old 05-23-2013, 11:49 PM   #9
Senior Member
 
Dunner's Avatar
 
Join Date: Jun 2011
Location: Phx, Arid~zona
Posts: 11,106
Mr Lemonis stepped in and got one guy a new TT after CW cut part of the cross member out when they installed a second AC unit.



__________________
2004 32' National Sea Breeze 1311 Class A on a F-53 Chassis, CHF, TST TPMS, 5Star Tune.
If Dunner (RVM23) can't fix it, it ain't broke!
Cheap Handling Fix Poll. Click Here to vote?
Dunner is offline   Reply With Quote
Old 05-24-2013, 07:34 PM   #10
Senior Member
 
Bama Fan's Avatar
 
Fleetwood Owners Club
Join Date: Jan 2013
Location: Bessemer, Alabama
Posts: 370
Think this is it. MarcusVIP@campingworldrv.com
__________________
Bob and Janice Ford
1998 Fleetwood Pace arrow 35'
Bama Fan is offline   Reply With Quote
Old 05-24-2013, 07:46 PM   #11
Registered User
 
Fleetwood Owners Club
iRV2 No Limits Club
Join Date: Sep 2007
Location: REGINA
Posts: 623
Quote:
Originally Posted by Dunner View Post
Mr Lemonis stepped in and got one guy a new TT after CW cut part of the cross member out when they installed a second AC unit.
Yes I read that somewhere else..............That's what you call "Customer Service".
TRAILERKING is offline   Reply With Quote
Old 05-24-2013, 07:59 PM   #12
Senior Member
 
Dunner's Avatar
 
Join Date: Jun 2011
Location: Phx, Arid~zona
Posts: 11,106
This might work better.

Hello Marcus Lemonis



__________________
2004 32' National Sea Breeze 1311 Class A on a F-53 Chassis, CHF, TST TPMS, 5Star Tune.
If Dunner (RVM23) can't fix it, it ain't broke!
Cheap Handling Fix Poll. Click Here to vote?
Dunner is offline   Reply With Quote
Old 05-25-2013, 07:47 PM   #13
Senior Member
 
tpspuck's Avatar
 
Join Date: Jan 2013
Location: Colorado
Posts: 198
If anyone wants to see the thread on what happened with our coach and Camping World of Golden Co, I would encourage you to check the thread on RV. Net. Ask Marcus in the service section.
__________________
EBRT - 2013 Outlaw 37LS
Castle Rock, CO
tpspuck is offline   Reply With Quote
Old 05-28-2013, 02:17 PM   #14
Senior Member
 
tpspuck's Avatar
 
Join Date: Jan 2013
Location: Colorado
Posts: 198
Still no response

So here is the latest on my issue with Camping World of Golden CO. Our coach ended up staying two weeks for what should have been a two day repair visit for warranty items that were related to the PDI. A tech quit so the delays became my problem.

On Saturday we went to pick up the unit and found that it was unlocked on their lot. The Service Manager insisted that it was just moved and they were going to relock it. (We have had a past history with our prior coach being left unlocked). This is where it got really bad. We entered the unit and found a DVD - (not ours) on the counter. The floor was very dirty. The sink had fresh coffee poured in it. The toilet had been used and not flushed. The bed looked like someone had been in it. All the service manager could do was mutter "this can't happen"....

When we brought the unit in, it was spottless. We had just washed, waxed and cleaned the interior from our first trip. The unit is less than 6 weeks old.

Our privacy has been violated. No one from the dealership or Camping World has responded. I have posted on RV.Net, sent Marcus emails and called the dealership.

They just don't care.
tpspuck is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 09:57 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.