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Old 03-03-2012, 10:42 AM   #15
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One shortcoming that I have found to be very noticeable at Camping World RV service stores is that good service and positive service outcomes relies heavily on the individual store. Some have great mechanics and service people who are knowledgeable and really have good customer relations and some appear to just try to get by with marginal employees who may or may not have the abilities to deal successfully with complicated RV issues. I guess that in the end, it is like many service-related companies today; they have difficulty finding and keeping good service personnel. You would think with the employment picture and the business sector (especially the RV business) being what it is presently, that more effort would be forthcoming to train service personnel to provide the ultimate in customer service to ensure future business. Sorry to hear of your inconvenience and hope that all turns out well for you.


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Old 03-03-2012, 12:34 PM   #16
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Thank you for the email address catonine.

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Old 03-03-2012, 01:03 PM   #17
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Originally Posted by Ed-Sommers View Post
Stuff happens, and it happens to all of us! So just because something happened to YOU, you post a "beware" message?

Good god, y0u must have a lot of stress in your life. I'm not getting on the bandwagon of support for this!

I, personally, appreciate the OP's post. CW is obviously having some operational problems and I'm glad to be made aware of them. I now know that if I have any dealings with them involving appointments, that I will make sure I'm talking to the local store and not a remote call center.

Good information!
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Old 03-03-2012, 01:15 PM   #18
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After my experience with Camping World in Katy TX butchering my trailer, I wouldn't let them change a turn signal light...
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Old 03-03-2012, 04:06 PM   #19
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Two different post on CW....Will make you think twice before having work done.
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Old 03-03-2012, 05:07 PM   #20
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Thanks to all that responded with good advice. We did email Mr. Lemonis and he responded right away that he would take care of it. We will update this post and let everyone know the resolution once we find out.
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Old 03-03-2012, 05:37 PM   #21
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Well we live between two CWs each approx 40 miles away. I wouldn't trust either to do any work for me. We had slide toppers installed by them, but they didn't install the anti-billow device. When I questioned the Service Manager I was told those devices were only on A&E toppers and they only installed Dometic. Wow, last I knew A&Es were made by Dometic. Once we got around that they wanted to know exactly what I was talking about, so they brought out a new kit and I pointed to the subject devices and now his comment was "Oh, we throw those pieces away". So you think I'm trusting them to do any work.....NOT And the other CW near us isn't any better.
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Old 03-03-2012, 05:45 PM   #22
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Sounds like interference from an outsider messed up your experience, not the folks from the CW location. You should consider giving them another chance to make good.

I had work done on my coach in December at the Burlington WA location and dealt with only one person by design. By doing so, I was able to build a relationship with a service adviser who was very knowledgeable and helpful.

He kept me informed of the progress including the hidden problems that were found during the course of the repair/installation and the work was done on time. I'm very satisfied. As a result, I'd go back to this CW location for additional work if needed.
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Old 03-04-2012, 11:10 AM   #23
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Originally Posted by bobnshirlene View Post
We agree that there should be some type of reimbursement or compensation offered but that hasn't happened at this point.
Have you ASKED? They're certainly not going to offer the reimbursement unless pressed to do so.
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Old 03-12-2012, 06:12 PM   #24
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Update to post, we were contacted by the Manager of Camping World in Bryon. He of course apologized and said that he had been contacted by the Corporate office about the problem He said he discussed this issue with three or four staff members in Byron and thinks that he understands what happened. The bracket was not ordered with the cylinder but the bracket is not needed with every cylinder so the Corporate person didn't know that a bracket was needed when he made the appt. He said that we would receive a $25.00 certificate from Corporate for our trouble. Camping World Byron completed the installation of the stablizer so we will see if it helps with the swaying and blowing in the wind. We didn't have a good experience when we were paying for the stablizer because the price quoted wasn't the price charged. There was an additional $50.00 for "supplies used for installation". We were told that their system calculates a supply fee based on the amount of the product purchase. We did complain and the supply charge was removed. Lessons learned for us...always verify and re-verify every time we talk to anyone to make sure they are calling from the store we are working with. Call the day before the appt. to make sure all parts are in and confirm the appt. again. Also ask when a price is quoted if that is the total price.
We would like to thank everyone again for their suggestions and advice.
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Old 03-12-2012, 06:33 PM   #25
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If the store knew this problem arose routinely a simple heads up to call them directly would have been the correct thing to do. Nuf Sed!!!

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Old 03-12-2012, 09:18 PM   #26
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Thank you for the update.
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Old 03-12-2012, 09:37 PM   #27
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We've only had CW work on one rig, our 2000 DSDP. Had them remove the 400W inverter to a 2000W. For the price they charged I expected more of the installation. All they did was wire in the new one and was not done correctly as I could run the heat pumps off the inverter and had to remember to manually switch the refer to gas. I guess I expected more for the $300 installation fee.
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Old 03-12-2012, 09:37 PM   #28
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Just read in the business section of our paper that a CW will be opening in our area. Eastern WA. For sure we will go browse in the store, but we have been very well treated by a local mama-papa rv sales and service and have found a great locally owned truck service/repair shop so even if CW had all gold stars, I do believe in supporting the locally owned businesses. CW may sell us accessories not available at locally owned shops, but now I am going to wait for feedback for any maintenance services only available at CW.

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