Anne, I certainly don't doubt the experience you had with Coach-Net. I was just trying to set the record straight regarding Coach-Net coverage as it stands today. As you say it could have been lack of knowledge on the part of the person you talked to, or Coach-Net may in fact have changed their coverage benefits.
I made the switch from Good Sam to Coach-Net based on many comments I read on other forums regarding how Coach-Net's technical advisers were able to assist them with basic troubleshooting and product support, thereby in some cases negating the need for towing.
An added benefit is I no longer receive all that Good Spam mail.