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Old 01-30-2011, 11:22 AM   #29
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it's called CUSTOMER SERVICE. been in it for years. ya don't service your customer, they don't come back. then they get on a forum like this and tell all.

rain, can't do it. thats so much BS. the last time i filled up, it was pouring and 29 degrees out. the lady at the gas station put on her rain gear and filled my tank up. only 19 gallons. so you know where i go to get my propane now.

i don't care if the company only makes $1.00 profit, they can lose a whole bunch more.

Outlaw
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Old 01-31-2011, 06:57 PM   #30
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Howdy Outlaw,
THATZ THE WAY IT IZ!!!!!

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Old 02-01-2011, 11:20 AM   #31
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thats not how it is. i've was in CS way to long. if I get treated like that guess who i see right now, yep that persons boss. i could never figure out way someone whats to do a job and then doesn
t do it right. yep, cut em a check, don't need em.

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Old 02-03-2011, 12:51 AM   #32
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Originally Posted by Outlaw45 View Post
it's called CUSTOMER SERVICE. been in it for years. ya don't service your customer, they don't come back. then they get on a forum like this and tell all.

rain, can't do it. thats so much BS. the last time i filled up, it was pouring and 29 degrees out. the lady at the gas station put on her rain gear and filled my tank up. only 19 gallons. so you know where i go to get my propane now.

i don't care if the company only makes $1.00 profit, they can lose a whole bunch more.

Outlaw
Yeah exactly. It's their business and it's what they do. Wouldn't the world be screwed if all stations took that approach. Just hope it don't rain too long.
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Old 02-03-2011, 12:56 AM   #33
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If they couldn't pump in the rain I'd not be able to get propane here for six months of the year or so it seems.

Too many want to be paid for what they know not what they do.
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Old 02-03-2011, 08:44 AM   #34
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Don't bother them for a measley $100 sale so definately don't bother them if you need some $20 or less sale.
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Old 02-03-2011, 11:14 AM   #35
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Many years ago I was working at a Radio Shack.. The manager noted that I would go out of my way to help the customer with what amounted to a couple of dollars purchase.

Of course he'd also noted a couple of those customers come back on my day off with a thousand dollars in their hand.. he wrote them up, but I got the comission.

yes, it's called CUSTOMER SERVICE.
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Old 02-03-2011, 05:14 PM   #36
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Chapa's Propane Co 956-565-6141 (Mercedes, TX) just delivered 3/4 tank in FREEZING rain. Delivers tue, thur and sat in the park. Gotta plug a good business.
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Old 02-05-2011, 09:30 PM   #37
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Many years ago I was working at a Radio Shack.. The manager noted that I would go out of my way to help the customer with what amounted to a couple of dollars purchase.

Of course he'd also noted a couple of those customers come back on my day off with a thousand dollars in their hand.. he wrote them up, but I got the comission.

yes, it's called CUSTOMER SERVICE.
Excuse me, but too many people have no clue about customer service.

And repeat customer service. I'll nearly bend over backwards for an established customer. AND some new ones.
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Old 02-09-2011, 07:37 PM   #38
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Excuse me, but too many people have no clue about customer service.

And repeat customer service. I'll nearly bend over backwards for an established customer. AND some new ones.
As a customer, I don't expect you to bend over backwards, just give me a fair deal and be honest with me and I'll be your customer for life. I'll even send my friends and family your way.
However, screw me over (or even try to) and we're done pal, and I'll take my buddies with me.
There are a couple of businesses locally that don't get my money anymore, one in particular, didn't even shaft me, they just shafted a friend, haven't been back since, and I warn everyone shopping for that product about them.
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Old 02-09-2011, 11:04 PM   #39
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Thats the way it should be Phobos
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