Hi !
Welcome to IRV2! We're sure glad you joined the gang!
I haven't had any problems with my Carefree manual awning! Most of the time when awnings don't completely close it's because the supports don't line up properly so they lock into the receiving channels. Could that be the problem?
Keep her between the ditches!
Good luck, happy trails, and God bless!
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Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD