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Old 07-17-2012, 09:40 AM   #1
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Coach-Net, RV Technical/Roadside Assist - worth it?

Our insurance company is offering one year sign up for Coach-Net assistance program.

What is listed in the brochure as "services" by Coach-Net is impressive...the questions are:

1) How responsive are they when you call for assistance?
2) Are there other programs out there that compare, favorably?

Thank you, in advance, for providing anecdotal evidence of worth or non-worth! Jim Rodenkirch, proud owner of a 2012 Winnebago View 24G
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Old 07-17-2012, 09:50 AM   #2
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Quote:
Originally Posted by Jim_Bo View Post
Our insurance company is offering one year sign up for Coach-Net assistance program.

What is listed in the brochure as "services" by Coach-Net is impressive...the questions are:

1) How responsive are they when you call for assistance?
2) Are there other programs out there that compare, favorably?

Thank you, in advance, for providing anecdotal evidence of worth or non-worth! Jim Rodenkirch, proud owner of a 2012 Winnebago View 24G

In my opinion, Coach Net is #1, and then there are others who are ok. We have the Platinum Plan.
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Old 07-17-2012, 09:51 AM   #3
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I have used the Coach Net phone assistance twice, once late at night. Each time I spoke with a tech who helped me a lot. In each case the person I talked with knew the systems I called about and was able to instruct me how to do a self repair. The only other service I have any experience with was Good Sam several years ago - I will not consider them again.

Good luck with your new coach.
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Old 07-17-2012, 09:56 AM   #4
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I've not had to use them for the MH but did need them for my car within days of joining Coach Net's Platinum Plan, had a timing belt go. First question out of the lady's mouth was "Are you in a safe place"? She worked to get a tow company out to me fast, then called back to insure they showed up.

They are first class, I highly recommend this company.
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Old 07-17-2012, 10:09 AM   #5
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We have used coach-net three times. Twice for coach and once for the toad. In all cases, they were professional, quick to respond and helpful in every way. Highly recommend them.
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Old 07-17-2012, 10:34 AM   #6
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"1) How responsive are they when you call for assistance?
2) Are there other programs out there that compare, favorably?"


1. the responsiveness is not really related to Coachnet. It is a factor of whoever they have contracted with and where they are located. If the provider is far away or busy, then the response time will be longer than if the provider is 5 minutes away. It doesn't matter who you go with, there is no easy to tell who will "respond" the quickest.

2. No, there isn't
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Old 07-17-2012, 06:49 PM   #7
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Originally Posted by jzick View Post
I have used the Coach Net phone assistance twice, once late at night. Each time I spoke with a tech who helped me a lot. In each case the person I talked with knew the systems I called about and was able to instruct me how to do a self repair. The only other service I have any experience with was Good Sam several years ago - I will not consider them again.

Good luck with your new coach.
I have not needed to use my Coach Net service yet. Needed Good Sam once. Will not consider them again.
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Old 07-17-2012, 11:05 PM   #8
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How are the rates for the Coach Net platinum. We're driving to Sturgis SD from Reno NV in 3 weeks. I'd like some peace of mind for the trip.
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Old 07-18-2012, 09:01 PM   #9
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CoachNet is No#1 in my book,,,,and has served me well in response and phone assistance......
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Old 07-18-2012, 09:38 PM   #10
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So I saw on the NMC site that Coachnet platinum plus is $129.95 for 1 year of coverage. Seems pretty fair, especially considering they're so highly rated. I can't seem to find a way to purchase the Coachnet plan on line. Is it something that you actually have to speak to a person on the phone about?
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Old 07-19-2012, 07:48 AM   #11
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So I saw on the NMC site that Coachnet platinum plus is $129.95 for 1 year of coverage. Seems pretty fair, especially considering they're so highly rated. I can't seem to find a way to purchase the Coachnet plan on line. Is it something that you actually have to speak to a person on the phone about?
I had just ordered coachnet yesterday.You do have to speak with a representative viaphone. Have the vin# available when you call. after that you can follow your account on line. happy travels.
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Old 01-12-2013, 10:38 AM   #12
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I just signed up for membership with coach-net and was able to do all of it online. I was even able to print a member card to use till the official one arrives in the mail. So they must have recently made some changes to a fully online service.
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Old 01-12-2013, 03:20 PM   #13
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Count me as someone unimpressed by Coach-Net in both response times and technicla knowledge. There's no doubt everyone has their on experiences, but mine were poor across three occassions, so I switched to Good Sam, spent less, and when I needed the for a tire change, it was fine.

My personal belief is that, surveyed across everything, they are probably equal, so go with which one is cheaper.

Steve
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Old 01-12-2013, 03:24 PM   #14
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dons2346, I used Coach Net on 3 occasions on our trip to AK this past summer. Each time they were very quick to respond to the problem with help. They even found a repair shop when we call from Ocean View CG in Homer, AK when the MH would not start. Unfortunately it was a HUEI (fuel) pump failure. They found a very competent repair shop in Soldona AK, 75 mile away witch was able to tow a 39 ft. Diesel MH; successful repair, but expensive. The second time we called the serpentine belt broke in Oregon. I called and with in 2 hours we were on the road. This time it was 106F outside---HOT. The third time was technical information only. I strongly recommend Coach Net. Each call I talked with competent people and with a quick response. You can see our AK trip on our blog. RVGR8escape
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