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Old 09-02-2013, 06:05 PM   #15
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First time user of GS. We were on an uphill grade on I-90 a week ago Friday, had a flat on the tow dolly and did not have a jack, but had a spare. Called GS for help, GS finally called back 2 hours later to say they could not find anyone to help us. Found a 4 x 4 in the ditch and changed the tire myself. So much for roadside assistance. Waste of money with GS.
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Old 09-04-2013, 09:11 PM   #16
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God help ya if its on Labor Day, like us. This Labor Day our HRVacationers starter died in the gas station. Hurricane, Ut, couldn't find anyone to work on ford m/h. GS worked there butt off to find some one. Garff ford in St George, Ut let's us stay on there lot, out back until the next day. The tech told me he had repaired two the day before. Any way GS never gave up.
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Old 09-05-2013, 07:01 PM   #17
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My dad and I bought the rv. I called all the road side assistance plans and good Sam was the only one to offer coverge to extended family member with their platinum plan. Never used it, but happy with that piece of mind.
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Old 09-06-2013, 04:28 PM   #18
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Here is a positive comment for Good Sam. last Friday I had a heater hose fail on my 2005 Winnebago Vectra dumping coolant all over the highway and leaving me stranded between Alamosa and Antonito Colorado. In other words in the middle of now where. Called Good Sam, after answering 20 questions and lots of hold time they advised that they did not have a contracted repair facility in the area, so it would be awhile till they found somebody. Less than 30 minutes later I received a call from Rob's Heavy Equipment repair advising that Good Sam had contacted him and he was on his way but was about 1 hr away. While I was on the phone with Rob Good Sam called to advise that they had located someone. One hr later Rob arrives, replaces the heater hose, refills coolant and I was back on the road. Thanks Good Sam and a big thanks to Rob's heavy Equipment Repair. very polite, efficient, and fairly priced.
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Old 09-06-2013, 04:41 PM   #19
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Luckily I have only had to use Good Sam once and they were great,they had good follow up to make sure wrecker got there when it was supposed to.
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Old 09-07-2013, 08:16 AM   #20
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I have a feeling that if you are in a remote area any of the ERS providers will have some difficulty finding someone to get to you.
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Old 09-08-2013, 12:14 AM   #21
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Or if its a holiday!
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Old 09-08-2013, 12:39 AM   #22
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GS

Had my 1st experience with GS 2 weeks ago--flat tire--they had someone within 1 hour-just signed for the bill--no cost (did give a tip) its already paid for the yearly cost--very happy so far with them--Vince
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Old 09-08-2013, 12:49 AM   #23
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Quote:
Originally Posted by gray ghost
I have a feeling that if you are in a remote area any of the ERS providers will have some difficulty finding someone to get to you.
And so will you. The difference is that once you call them, even if they can not help you, when you do get help you can submit the bill for reimbursement - provided you went through them first - called to let them know you found help and submit for reimbursement in a timely manner. Discuss this with them for the record. If that's a $500 tow - the ERS will have paid for itself about 5 times over. Same is true for holidays. Another great reason to be where you're going before a holiday - and leave after the mad rush home following the holiday. Just sayin. And know for a fact it's true.
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Old 09-08-2013, 09:55 AM   #24
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The Oct 2013 issue of Motorhome has a segment about Coach-Net where the customer had to request help from the magazine to get Coach-Net to reimburse the customer for a covered expense. All ERS companies are in business to make money, and will attempt to find a way to deny expenditures if possible.
As to long wait times for help, that depends totally on the contracted service providers amount of work at that particular time. No ERS company can demand a provider drop what they are presently doing to service another customer unless it is in the contract with the ERS company. I doubt any company would submit to that.
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Old 09-10-2013, 06:48 AM   #25
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Thanks to all for the advice. We decided to stay with Coach Net but am sure Good Sam is an excellent choice as well. We did have a towing claim shortly after we bought Coach Net and they responded promptly but that was here at home. Glad to know they also (and Good Sam) respond promptly across the country.
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Old 09-28-2013, 04:17 PM   #26
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For the extra few dollars it cost to have both it is worth it. This way I Know help will come when I need it. That is also my reasoning in having a 44 rather than a 22 cal. When it all hits the fan, I want overkill !!!
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Old 10-01-2013, 10:42 PM   #27
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Have had AAA for years with our four wheelers with no complaints. Unlock doors, repair flats, give us 'tour books and maps, 'trip tiks' for directions, maps, etc.

However, I have never used them for RV back up.
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Old 10-01-2013, 11:31 PM   #28
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I have GS. Never used it for the coach, but used it 3 times for my cars and twice for the Jeep. All good.
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