CoachNet

tomakat · 03-31-2011, 06:50 PM

I purchased a 3 year service agreement with CoachNet almost 2.5 years ago and have thankfully, never needed them. That was until last week when I was dropping off my RV for service and was driving back home in my toad. While on the freeway, my alternator stopped working. The battery light came on, then the ABS, then the air bag, and so on and so on. The engine finally shut off and I was starting to panic, but luckily I had enough momentum to coast to the side of the freeway. Since my battery was dead also, I didn't even have enough juice for my emergency blinkers to work. It was around 5pm so it was starting to get dark and I was a little worried that someone would hit me from behind since I was in the center section of the freeway where two lanes merged onto and off the freeway with no emergency blinkers. I called CoachNet and they took my cell phone number just in case we got disconnected, tried to determine where I was, since I wasn't too sure myself, asked me if I was in a safe location, asked me about my vehicle to determine if I needed a flatbed or a regular tow truck (I needed a flatbed...jeep with oversized tires) and then she tried to determine where was the best location to tow me to. After I decided on a local dealership in the area which she located for me, she then put me on hold to contact the tow truck service. She came back on the line and told me that the tow truck was on its way and should be there in 45 minutes. The tow truck company called me after 10 minutes to confirm my location. The tow truck driver called me after another 15 minutes to tell me he was in the area and I should be seeing him pull up behind me in a few moments. A few minutes later, I looked in my rear view mirror and saw his flashing lights and boy was that a wonderful sight!!! This was the first time that I have broken down on the freeway, let alone with no engine power. Yes, I felt helpless, but having a caring voice on the phone to help me sort things out was truly a blessing.

The tow truck towed me to the local dealership and I was able to get a rental car to get home.

I know that there are other emergency roadside services that might have been just as good, but that being said, I wanted to let you know what great service I received from CoachNet.

SideRoads · 03-31-2011, 07:04 PM

Good to know. Good post, with good info.
Glad things worked as it should.
Safe Travels

**Gary RVRoamer** · 03-31-2011, 07:07 PM

Thanks for the report, tomakat. Glad you got help and hope everything has been put to rights by now.

Dixieray53 · 03-31-2011, 07:20 PM

Thanks for the info. It's good to hear when things we pay for actually are worth our hard earned $'s......I will check CoachNet out...Peace....D

mikron · 03-31-2011, 07:23 PM

Great news, our first year to have Coach.net for all of our vehicles.

pdq_bc · 03-31-2011, 07:43 PM

thanks tomacat
this is good for us to hear....we just bought three year service with coachnet
regards, pdq

scenic route · 04-01-2011, 10:14 AM

tomacat, from experience I can relate. The free way can be a scary place indeed when stranded.

We just signed up for a 3 year plan with CoachNet as well. Good to know that you received fast service when you needed it...thanks for the post - I feel better already about our upcoming trip.

Bob