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Old 08-02-2016, 06:04 PM   #1
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Demontrond RV Conroe TX-stay away

Decent sales. Incompetent Service!!!!!!
I purchased a BRAND NEW 2017 Palamino Puma 32 RTKS from Cassidy on July 26, 2016 from the Conroe location. I was scheduled to have my final make ready appointment at 9:30 a.m. on that Friday the 29th. I arrived to view the camper and the first thing I noticed was the handle by the door was almost coming off and flapping like a flag in the wind. I go inside the camper and after Robert the kid finished showing me the fuse box I opened the refrigerator door nothing was cold. He told me he forgot to plug it in that morning. Great. So we go outside the camper and I inquire as to why the front and rear outriggers operated simultaneously of each other and Robert was unsure.
Everything else was ok at the time and I get the camper to my property (that's an hour away from dealership) that I own where I did not intend to move it. I spent a few hours using jacks and cinder blocks to level, I hardwired in the electric, connected to my sewer with PVC, erect a larger copper ground wire to the bumper,fill my fridge that had finally cooled off with groceries and go to take a hot shower about midnight and guess what? The hot water only dribbled out of the bathroom faucet and sink. I called the dealership on Monday and after troubleshooting everything under the sun they decided it was possibly a pinch in the line. Had the service department actually gave a hoot about getting this ready I would not have to be taking another two days off of work, have to purchase a sway bar (I borrowed one to get it to my property) unload everything out of the fridge into a cooler I will now have to fill with ice daily, probably go stay in a hotel for a few days, while this incompetent service department figures out what they should have caught in the first place (after spending days getting this in place). If they are making my camper ready and walk in and out beside a handle that is flopping in the wind then chances are they don't really give a care in the world about what you are getting.
Cassidy my sales person has tried really hard to help and is great but now I have to carry this back up to the dealership. I was given the option to call out a repair man but the service manager said good luck getting reimbursed for that but they would try. If you want to purchase a camper go somewhere else a few minutes down the road to an "actual dealer" and not a Dodge dealership that has a camper stepchild business on the side. Fire your service manager because his team is ate up.

10 year pissed off military veteran.

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Old 08-02-2016, 08:56 PM   #2
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I don't know, but I'll bet you would have had the same problems if you had gone down the road. Most of these rv dealerships have one thing in common, get your $. I think everyone has at least one story to share about a rv service department!

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Old 08-02-2016, 09:51 PM   #3
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In all the years RVing, we have found only ONE dealer that did what they said and took pride in their work. It is sad to see the RV dealers care so little about their "customers".

We have heard a lot of complaints about Demontrod over the years. Our last RV was bought from Kansas RV Center in Chanute, KS.

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Old 08-03-2016, 07:29 AM   #4
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Originally Posted by TXiceman View Post
In all the years RVing, we have found only ONE dealer that did what they said and took pride in their work. It is sad to see the RV dealers care so little about their "customers".

We have heard a lot of complaints about Demontrod over the years. Our last RV was bought from Kansas RV Center in Chanute, KS.

I regret not reading the reviews first. They did call me yesterday and it was not a pich in the line but a pump i guess. It still should have been caught on the make ready. I should have checked myself too.

I did ask them if they would simply assemble a weight distribution bar for me for all the trouble I went through after this. They said no. Oh well reviews speak for themselves.
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