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Old 05-31-2015, 11:19 AM   #1
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Diesel engine

I have a Cummins 400 Turbo, 2007 Itasca Ellipse purchased at 54K miles, serviced at Freightliner for the 60K miles factory service, serviced again at 67K, then again at 78K.A problem developed at 80K miles, it started burning oil, there was and is no smoke and no leaks. Tried to get it repaired, and was told by Cummins that it needed to be opened up for diagnostic testing. I have Cornerstone Ultimate Service Plan.The engine was opened and there was evidence of metal shavings in the oil and filters and they found debris in the rings.Cornerstone refuses to pay because lack of maintenance. Tangled and tousled and got them to agree for repairs.Now I get the estimate back from Cornerstone and they say they are only paying a little over $7K out of a $19K repair bill.Any help or advice on dealing with these Extended Warranty people would be appreciated. Thanks.
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Old 05-31-2015, 11:50 AM   #2
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Sounds like a dusted motor. Debris from compromised intake, like intake tube or air filter cracks may be the cause. This may be considered a maintenance issue. Was the intake inspected and the air filter changed?
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Old 05-31-2015, 12:19 PM   #3
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It has had 3 new air filters and 4 oil changes, and have all records. I purchased this with 54,000 miles. Now I have 80,000 miles. The mileage I put on it was serviced. I bought an extended warranty because I didn’t know what happened to the coach before I bought it. That’s why I expected the warranty company to pay for the repairs. All of the maintenance was kept up – I did what I was supposed to do, and would expect them to do their part – is this wrong?
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Old 05-31-2015, 12:22 PM   #4
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You did it right.
I would contest the decision.
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Old 05-31-2015, 12:27 PM   #5
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Ask the FL Service Manager to write an opinion letter to you and to the EW company that details their R&M during the past 25K miles, and that a dusted motor would have shown up a lot of miles ago if it were pre-existing.

If he does, you have weight. If he doesn't, they could have liability for perhaps not installing the new air filters properly.
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Old 05-31-2015, 01:33 PM   #6
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How do you know what happened during the first 54K miles? Do you have any initial service records?


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Old 05-31-2015, 01:39 PM   #7
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Don't have any service records prior to my owning it. They begin the day I bought it, had it service, oil, filter, all required service completed.
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Old 05-31-2015, 01:40 PM   #8
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Thanks to everyone for all the replies. Appreciate them.
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