Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 12-12-2012, 12:05 PM   #1
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 26,234
Don't tell Sleep Number!

Just a warning for Sleep Number bed owners! If you ever open the controller for ANY reason, DON'T EVER LET THEM KNOW! We moved our bed from the 5er to the MH. I drilled holes in each side of the bed base to bring the cables from the pump under the bed out to the controllers. I opened the controllers and unplugged the cables from the circuit board to bring them through the holes, a very simple process that anyone could do without any risk of damaging the control. When I opened the controllers the LCD display plate fell out and I wasn't sure which of two ways it was supposed to go. I called Select Comfort tech support to ask them this very simple question, one that should have taken them a total of 30 seconds to answer. To my total shock, the lady not only could not answer my question, but immediately told me that because I had opened the controls MY WARRANTY WAS CANCELLED! I argued with her for some time and even talked with a supervisor but didn't get anywhere with them! There was no warning on the controls that opening them would void the warranty!

I love my Sleep Number beds (we have two of them), but that's a rotten policy to have without a warning sticker on the controls!
__________________

__________________
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 12-12-2012, 12:24 PM   #2
Senior Member
 
Join Date: Feb 2010
Posts: 4,492
Opening any device usually voids any warranty

Most have seals like one screw under a label

Best to not use your name when calling
__________________

__________________
Tony & Lori
1989 Country Coach Savannah SE
TQ60 is offline   Reply With Quote
Old 12-12-2012, 12:57 PM   #3
Registered User
 
Vintage RV Owners Club
Gulf Streamers Club
Join Date: Oct 2010
Location: Indiana
Posts: 4,954
Never ever call them and tell them your name. If, by some reason, I cant find it by google, I call and tell them that I have an 'old one, no longer under warranty'.

I have the same type of LCD 'glass' on my Audi and also said 'oops' when it fell out before I could see the orientation.. After futzing for awhile, I just put it in and it worked.. I do believe that they work either way.
__________________
Midniteoyl is offline   Reply With Quote
Old 12-12-2012, 02:10 PM   #4
Senior Member
 
jzick's Avatar
 
Join Date: Feb 2007
Location: Florida
Posts: 1,193
Probably does not matter much, anyway. Sleep Number does not use the wired controllers any longer and, when they quit working (and they likely will), you have to replace the pump and controllers with wireless. Under warranty, the cost is prorated, but still 3 figures.
__________________
jzick is offline   Reply With Quote
Old 12-12-2012, 05:25 PM   #5
Senior Member
 
baraff's Avatar
 
Winnebago Owners Club
Ford Super Duty Owner
Join Date: Sep 2010
Location: Chicagoland
Posts: 1,416
Not sure, but I don't think a warranty is truly void unless it can be proven that whatever was done actually caused the failure. I am not a lawyer though.
Laws may vary State to State.
__________________
Burns & Diane
2005 Winnebago Aspect 26A/2012 Subaru Impreza toad
Illinois! - Where the politicians make the license plates......
[SIGPIC][/SIGPIC]
baraff is offline   Reply With Quote
Old 12-12-2012, 05:37 PM   #6
Senior Member
 
docj's Avatar
Official iRV2 Sponsor
 
Join Date: May 2011
Posts: 3,712
Quote:
Originally Posted by baraff View Post
Not sure, but I don't think a warranty is truly void unless it can be proven that whatever was done actually caused the failure. I am not a lawyer though.
Laws may vary State to State.
I believe the Magnuson-Moss Warranty Act prevents voiding warranties solely on the basis of tampering. A warranty may be dishonored only if the tampering actually affected the part that has failed, and could have caused the failure. In order to obtain an exception to this rule the manufacturer has to clearly state that the warranty is voided by tampering and should provide tamper-resistant seals on the device to serve as evidence of tampering. This should not be a state-to-state issue because the Act is federal law.
__________________
Joel Weiss--WiFiRanger RV Ambassador
RVParkReviews administrator
2000 40' Beaver Patriot Thunder Princeton CAT C-12
docj is offline   Reply With Quote
Old 12-12-2012, 06:29 PM   #7
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 26,234
Thanks for the comments guys! If I need to use the warranty I will look into that law!
__________________
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 12-12-2012, 06:42 PM   #8
Senior Member
 
Tha_Rooster's Avatar
 
Join Date: Aug 2008
Location: Georgia
Posts: 4,507
When you opened the other controller did you figure out how the LCD display went.
__________________
2007 Fleetwood Revolution LE 40V
Tha_Rooster is offline   Reply With Quote
Old 12-13-2012, 06:01 AM   #9
Senior Member
 
Vintage RV Owners Club
Join Date: Aug 2009
Location: Central Florida
Posts: 671
Quote:
Originally Posted by Tha_Rooster View Post
When you opened the other controller did you figure out how the LCD display went.

Same thing I was thinking.
__________________
92' Holiday Rambler 1000
The wife, me and two furry kids
If you have it, a truck brought it.
blackf3504dr is offline   Reply With Quote
Old 12-13-2012, 02:08 PM   #10
RVM 18
 
okmunky's Avatar


 
Solo Rvers Club
iRV2 No Limits Club
Join Date: Feb 2011
Location: Fulltimer, SD resident
Posts: 7,255
I have a 15 year old select comfort mattress and they replaced my airpump once already at no charge when the first one burned out. Before I would spend 3 figures on a new pump, I'll hook a bicycle pump up to it. I love mine, too, but no way I'd give them that kinda dough when there are other options.

And FYI.. If you travel up into the mountains. The higher you go the firmer the bed gets. There may be some danger of damage if you lay down on an already overfilled mattress.
__________________
Barb (RVM18), Sena (capuchin monkey, RVM Head Mascot) & Lily (Maltese/Yorkie)
2011 Shasta Cynara 230F, 2012 Smart Car toad FMCA #F466348
The Journey is Our Destination. Full-timing since 5/18/2011 and loving it.
okmunky is offline   Reply With Quote
Old 12-13-2012, 03:51 PM   #11
Senior Member
 
WheelingIt's Avatar
 
Monaco Owners Club
Join Date: Oct 2010
Location: On Wheels
Posts: 1,983
Quote:
Originally Posted by jzick View Post
Probably does not matter much, anyway. Sleep Number does not use the wired controllers any longer and, when they quit working (and they likely will), you have to replace the pump and controllers with wireless. Under warranty, the cost is prorated, but still 3 figures.
Yup we had to replace our controller AND our bladders this fall. Both crapped out and although they were still under warranty, as jzick mentioned it's a pro-rated $$ so still cost us several hundred dollars to repair. And we were left without a bed to sleep on for a week while we waited for the new parts to arrive (thank goodness for our foam mattress topper). Seems very, very common that the controller breaks. Ours was only 3 years old.

Personally not a fan of sleep number...neither the bed nor the customer service.
__________________
12 paws, 40 feet and the open road
WheelingIt is offline   Reply With Quote
Old 12-13-2012, 04:54 PM   #12
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 26,234
Quote:
Originally Posted by Tha_Rooster View Post
When you opened the other controller did you figure out how the LCD display went.
Yep, you just have to be careful when separating the two halves of the case and removing the circuit board or the display will fall out. Looking at the controller for the other bed solved the problem.
__________________
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 12-13-2012, 05:11 PM   #13
Senior Member
 
chuckinthebus's Avatar
 
Newmar Owners Club
Join Date: Nov 2011
Location: Chattanooga, TN
Posts: 1,710
Quote:
Originally Posted by Midniteoyl View Post
Never ever call them and tell them your name. If, by some reason, I cant find it by google, I call and tell them that I have an 'old one, no longer under warranty'.

I have the same type of LCD 'glass' on my Audi and also said 'oops' when it fell out before I could see the orientation.. After futzing for awhile, I just put it in and it worked.. I do believe that they work either way.
When I call in on things like that, I give them my neighbors name.
__________________
Chuck, Sara (RVM 50.5) & Chopper (the fuzzy 1)
2003 DSDP w/2015 Jeep Wrangler, 2 Kayaks & 2 bikes. Living and Loving life.
RVM50
chuckinthebus is offline   Reply With Quote
Old 12-13-2012, 05:53 PM   #14
Senior Member
 
Join Date: Sep 2010
Posts: 278
so now! after reading about all the problems i don't think a sleep number bed is for this old DOG
__________________

__________________
swampdog is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 01:18 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.