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Old 07-17-2013, 05:40 PM   #1
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Don't you just hate it when...

You have plans for your RV and it needs repairs/maintenance, you call make an appointment, and even tell the people that you would rather leave the unit in covered storage, plugged in until the date that they will perform the repairs. Anyway they give you a date, you bring it in the evening before, they advise they will call the next day with a sitrep (situation report), 2 days later nothing, you call them and they say"oh yeah, we'll probably get to that tomorrow". That just goes all over me, say what you mean, mean what you say, pretty simple, no? Yet what can you do, so few people/places are even willing to work on them I feel like my choices are so limited, and everyone knows this. My RV is a 1996, maybe some of you folks with newer units don't experience this? Also it's not as bothersome when it is a car, at least not for me as there other car options. But with the RV, not many of us have a backup, or at least I do not!

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Old 07-17-2013, 05:50 PM   #2
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When I take mine in I politely inquire about when they will start. I am always friendly and diplomatic.
After an hour, I politely inquire about when they will start.
After an hour, I politely inquire about when they will start.
Soon, they commit.
If a quick fix, I stay and wait. If not, I show up in the morning and I politely inquire how things are going....

They do good work for me. They start on time, inform me of their progress, and charge me fairly.

I like their service.
They like my money.

Dave and Nola, RVM1
The Journey is Our Destination!

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Old 07-17-2013, 06:47 PM   #3
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We were needing our annual service as well as a few other things done before we left on a 2-month trip. I inquire on the forum for a service place in our area. We were hoping to find a more locally owned place who are "talented" at what they do and not herd people through. We are given the name of a place about a 45 min. drive from us. Check them out on rvservicereviews.com and take a look at their website. We call and make an appt. We give them all of our info on the phone and tell them all the things we'd like done. The appt. is for 8:00 a.m. which means I have to get up way earlier than usual in order to drive the toad to bring DH home. He drives in for the appt. and they tell us they don't work on diesels. Say what? We gave you all of our info prior to making the appt. Their website says nowhere that they only work on gas motorhomes. We then have to drive another 45 min. to go home, so we wasted 1 1/2 hrs. not to mention the fuel for MH & car. We ended up having to go to the local Camping World, which was an experience that left a lot to be desired. To the OP..I feel your pain.
Gene, Gayle, & Oliver
2006 Holiday Rambler Endeavor 40 PDQ/2012 Honda CRV
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Old 07-17-2013, 07:21 PM   #4
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Wow, I am living this right now. I went out to the dealer/service center I purchased my 06 Winnebago Adventurer 6 months ago to schedule a service appointment, 2 weeks out. No problem. Took the MH in July 8. I patiently waited 3 days and no call. I called and they acted like I just dropped it off. Nice! So I now have waited another week and no call. I called and lo and behold he was about to call me. I was promised July 23. We'll see.
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Old 07-17-2013, 07:29 PM   #5
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I would wait till they get it fixed then tell 'em.

I made an apointment to bring it in on the 10th, and you did not even look at it till the 15th, let's see, 200 a day 5 days, that's 1,000 off the bill. The bill was 750, That's 250 you owe me.

See what they say to that.. Bet it gets you a manager real fast.
Home is where I park it!
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Old 07-17-2013, 07:43 PM   #6
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Actually I am nowhere near that patient nor tollerant.
IF, I had an apt and within a reasonable time it had not been in as promised,and I have not been shown the courtesy to at least explaine to me that their will be a delay, I leave. This goes for doctor visits as well. I am not rude nor hostile, my time is just as important to me as is theirs.
Don and Nancy
[2014 40QBH Phaeton, 2015 Buick Enclave, 2yr old sisters Sara n Kaycee, Havanese, Two Segways
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Old 07-17-2013, 08:02 PM   #7
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That is why I always go to Gaffney SC factory freightliner service center. on time as promised...usually 1 day service!
2016 Entegra Anthem 44B
08 Jeep Wrangler,14 Buick Enclave
Bailey our Boston Terrier
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Old 07-17-2013, 08:22 PM   #8
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I have a story, but I'll wait until my coach gets out of the shop. It's been there since June 6th.
Wayne MSGT USMC (Ret) & Earlene (CinCHouse)
2008 Winnebago Destination 39W
It is what it is, and then it is what you make of it.
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Old 07-17-2013, 08:25 PM   #9
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Originally Posted by ditto View Post
That is why I always go to Gaffney SC factory freightliner service center. on time as promised...usually 1 day service!
Always until the wife's health interfered this year. Even at the local shops I always have definite appointments and almost always remain with the rig until it is finished.
Travel well, travel safe,
2006 Tiffin Phaeton - 2011 Cadillac SRX
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Old 07-18-2013, 05:38 AM   #10
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I don't have the patience to deal with dealerships, incompetence, broken promises, unexplainable parts replacements that have nothing to do with the failure I've taken it in for, exotic unsubstantiated labor charges, or the very worst, total BS explanations that assume complete ignorance on my part. (REALLY? You think I'm THAT stupid?)

That's why I do almost all of my own work whenever possible. -Al
1997 37' HR Endeavor, 275hp Cat, Freightliner
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Old 07-18-2013, 07:24 AM   #11
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For what it is worth, I think the RV service industry is generally out of sync with the service quality expectations of its customer base. In my area, shop rates are at nearly $200/hour and I well understand the need for this rate given the many overhead factors. What I do not accept is customer satisfaction practices. This is not consistent with what I experience with my auto dealer. They follow up every shop visit with a customer satisfaction questionnaire, and further follow up if needed. I realize that competition is part of this equation, but many RV service centers are just bottom feeders. This will never improve unless we as customers demand more. I plan to have a sit-down with my RV service center manager next week, after they finish a two hour repair that has taken 7 weeks.
2007 Dutch Star 4320
2010 Mazda Miata 6 speed
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Old 07-18-2013, 07:46 AM   #12
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That's why I use Cummins Power...
Ken & Anita
2011 Newmar Essex, 45'- 4522, Cummins 500 ISM, 2013 CRV, RVI2 Brake with TPMS
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Old 07-18-2013, 07:51 AM   #13
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A little food for thought here. Think about how a gratuity to the shop manager would work out.

It may be against your principles, but hay!

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Old 07-18-2013, 08:12 AM   #14
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Our experience with last dealer on a FR product:

Call in with problems (under warranty) and they give you an appt. in about a week to go in. Woohoo - gonna be back campin' in no time....

They look at your RV and then tell you that they have to get authorization from FR. Two weeks goes by.

Then they call and say it was approved but then they have to order the parts in. Another couple of weeks...

Finally they call and say parts are in but they have to find a spot to schedule you in because they are really busy being camping season and all. And another couple of weeks...

So there goes almost 2 months. Your RV just sits and sits on their lot and they could care less. We no longer use that dealer and no longer have a FR product. With our new dealer, you get in, the work gets done PDQ and everyone is happy.

To have to wait just a few days isn't all that bad in the RV world.

Gil & Deb & Dougal the Springer Spaniel
2014 KZ Spree 262RKS & Ford F250 supercab V10 4x4 LB
Langley, B.C.
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