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Old 04-20-2016, 07:34 AM   #1
Senior Member
SpaceNorman's Avatar
Monaco Owners Club
Join Date: Jan 2004
Posts: 717
First Experience With CoachNet - Positive

Well ... it finally happened. I had to make my first call for Coachnet support on Monday evening. We had spent a long weekend at a state park roughly an hour from home. I parked the coach on Friday .. where it sat until I fired it up early Monday evening to head for home.

I had started the engine, pulled in the slides and retracted the hydraulic jacks ... and made the 300 yard trip to the dump station. While waiting for the Sanicon to do it's thing - I noticed that the clearance between the right rear wheels and the coach body didn't look right. I got to looking at the clearance on ALL the wheels - and realized that the coach had a pronounced lean to the left. I then looked at the air leveling control panel located in the cab - and discovered there was a "fault" light on. Bottom line - the air suspension on the entire left side of the coach (steer axle, drive axle AND tag axle) wasn't "airing up".

A read of the manual didn't provide any insight, shutting down and restarting the process did nothing ... ALL the buttons on the control panel did nothing. Whatever the problem was/is - it was beyond my ability to troubleshoot. So ... I called Coachnet.

They were courteous and helpful. Ultimately I was presented with a choice ... they would pay to send my choice of either a tow truck ... or a "mobile tech" - paid for by my coverage. IF they dispatched a "mobile tech" who subsequently determined that a tow would be necessary - the tow would be at my expense. I was also informed that once on site - the time/work performed by the "mobile tech" would be at my expense. Coachnet simply covers the costs associated with the dispatch (getting the tech there and back).

Giving that a moment of thought - I opted to have them send the mobile tech. As it turned out, that was the right call. The tech had skills ... he was able to quickly analyze the issue - and while he couldn't fix it - he was able to bypass the source of the problem and get all four bags to air up - making the coach safely drivable. We tested the "work around" and confirmed that the bags air up and down. The only "downside" was the hour drive with the beeping alarm in the cab.

All that's left to do now is get the coach into a repair facility and get it fixed completely.

In the end - my first experience with CoachNet was a positive one. They got the tech out to me within 2.5 hours of my initial call (he was dispatched from 80 miles away). The tech was attentive and technically knowledgeable. The $350 dispatch fee that was covered by Coachnet easily paid for the cost of my Coachnet contract. I have no complaints!

2012 HR Endeavor 43' DFT, 2012 Jeep Liberty
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Old 04-20-2016, 08:11 AM   #2
Senior Member
JFXG's Avatar
Newmar Owners Club
Freightliner Owners Club
Join Date: May 2012
Location: Today? Bellingham, Massachusetts
Posts: 3,126
First Experience With CoachNet - Positive

SpaceNorman...... Glad to hear of your good experience. I hope your repair goes as smoothly!

I assure you that the restrictions and policy descriptions you listed in paragraph 4 are standard, the same as I've encountered, and actually more liberal and encompassing than some other services.

I've had occasion to call CoachNet 3 or 4 times in the past 4 years, and I've encountered nothing but competence and professionalism. Good luck with your repair!

John & Diane, fulltiming since '12
'02 DS, FL, Cat, '04 Element

John & Diane, Fulltimers. RVM103 NHSO
On the road since June '12 with Lincoln, the guard cat.
2002 Dutch Star 40, Freightliner, Cat 3126, 2004 Element
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Old 04-20-2016, 11:29 AM   #3
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Join Date: Sep 2011
Location: Between Oceans
Posts: 2,640
good to hear. i have been with gs in the past 4 years, at the end of this month it comes to renewal time. by reading many reports on this board, i am going to switch to coachnet.
yeah, let's go with the champion!
2000 Country Coach Intrigue 40'
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Old 04-20-2016, 11:40 AM   #4
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iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 22,385
Have had CoachNet for a number of years, have always had good service and never a charge, even when they towed me to a FL shop who had said they could work on the rig immediately, then claimed they never said that. The tow driver knew of another shop and got CN to pay for the tow to it. All I did was sign the $750 bill and it was done.
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '05 Odyssey
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Old 04-20-2016, 02:05 PM   #5
Senior Member/RVM #90
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Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,284
Glad CN came through for you! We're thinking about changing to them when our GS subscription runs out!
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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