Flying J

[georgetown350]

I cent per gallon? Is it worth a fight?


Steve

[GaryKD]

Steve,
This is about more than one cent per gallon. As best I can tell, the J has deployed a program without consulting their target market. This could result in a negative impact to the customer and the J. Without customer input, it may take the J many months or years to discover the mistake they have made. During this time all of us suffer. I will encourage the J to provide a rewards program that has enough of a benefit to attract customers to the J. This applies to diesel and gas customers.

About 50% of the RV market place are gas coaches. The discount program is generous to vehicles using gasoline.

[historyljc]

Gary,

While you're emailing Adamson about the discount you might mention that some of us would spend money inside if the food was somewhere close to edible . We like to get propane &/or diesel, park the rig for a hot meal that DW or I doesn't have to fix. We won't do the last one anymore at the J, and there is not really any other reason for us to go inside.

[JavaJelly]

I would like to strongly echo historyljc's comments about the food.

We would buy dinner at Flying J if the food was good. I have joked before about not being able to leave in the morning as I had the buffet the night before.

[Gary RVRoamer]

It turns out Mark Adamson is Director of Training rather than in charge of marketing programs. I've include his reply below, but in a nutshell they think that many, if not most, customers spend money in convenience stores every day and therefore their new program will actually result in increased discounts. That might be true for some folks, but since I am driving a mobile kitchen I have little need to buy snacks or drinks when I make a fuel stop.

#### Reply from Mark Adamson, Flying J #####
Dear Gary,

I have just read your email with regard to our new Rewards Program. I am
sincerely sorry that you are disappointed with the changes. Obviously your
perception is that the new program does not offer the benefits that the one
previously in place did. Your comments are well taken and will help us to
more clearly explain program modifications and enhancements to our valued
customers in a timelier and more thorough manner when changes such as this
are made.


Of greater concern to me is losing you as a customer. Below are a few
examples of how this program can be significant savings benefit to you.
After reviewing these and your impressions of the changes still exist
please notify me so that we can further discuss your concerns.


1. "Turn your Everyday Purchases into Huge Fuel Savings"�: We want to
reward our customers for buying products with Flying J that they
would otherwise buy somewhere else. For example, sodas, snacks, oil,
windshield wiper fluid, these are all things that our customers are
buying daily, why not buy from Flying J and save on gas.


2. The first level of discounts is 3¢, which is half-a-cent more than
what you could earn on the old program.


3. The amount you can save on this new program is 30 cents per gallon.
If you multiply that by the 100 gallon limit, you can see that you
would save $30. The old program offered a maximum of 2½¢ discount,
multiply that by the old gallon limit 1000, and you would have saved
$25. We now offer $5 more in savings.


4. We increased discounts on propane and diesel fuel as well, so your
opportunity for saving is a lot higher.


My hope is that these examples have provided clarity on the improvements to
this new Rewards program.


Thanks,
Mark Adamson
Director of Training
Flying J Inc
O-801-624-1132
C-801-725-0887

[Tom N]

We had the FJ buffet at the Brunswick, GA FJ 6 years ago. It was early in the afternoon so everything was fresh. It was fine. Last summer we tried the breakfast buffet at the Brooksville, PA FJ it was fine. My standards may be lower than others!

-Tom

[read & learn]

There are other rewards other than a discount from the J that must be looked at to see the real value we get from them:
1. Most times fuel is cheaper than the one across the street.
2. Most J's if not all get their fuel from Conoco. Conoco DOES NOT import their fuel from the Middle East nor from Venezuela. That information comes from the Dept. of Energy.
So I didn't get my discount, so what. I know my money is not supporting people who only like our money.
Have your wife/husband get the reciept from inside while you pull the rig to a safe place in the parking lot.

[read & learn]

We are on the move again and stopped at the "J's" Waco TX store and we when in and looked at the Buffet. It was all fresh and the employee that was responable for keeping the buffet clean and full was always wiping up someones mess and keeping the food trays the full.
This was best J we ate at. Yes we have walked away in the past as sometimes the food looked dried out. Poor truckers they don't have the option to leave and go outside and make something in their RV as we do.

[historyljc]

Last Tuesday, 3/25, we had lunch at the Flying J in Tyson, AL. It sure beat the two different ones we had eaten at Texas over the Christmas holidays. The food was hot and had a decent taste. When we checked out, the cashier noticed that we had just fueled and we received an $8.00 discount on lunch. Also took on about 60 gallons of water while I fueled the rig. A much improved experience from the last time we tried to eat at a Flying J.

[MtManLee]

This past thanksgiving we were on the road traveling. We caught Thanksgiving dinner at a flying J in the Texas Panhandle. Dont remember the name of the place. The dinner was great. And so was the service.

[Barbara S.]

Last night was another bad experience with Flying J. I tried to use my new card and they didn't even know what it was. My old card used to work fine but I have had nothing but problems with the new card. I have tried to use it 3 times. The first place told me the program hadn't started there. The second place was a Flying J in Jarrell, TX. They said the discount is only good at the diesel pumps in the back, not the gas pumps in the front. Hey, my motorhome is gas and so no discount. The third time was the Flying J in Houston on I-45. They didn't even know what the card was and couldn't help me! I paid 10 cents more there than to go up the freeway to another station. I couldn't even use my credit card at the pumps because their system was having a problem. I was having a problem too since I am disabled and had to walk to the store 3 times before I could finally put gas in my vehicle. I used to like Flying J but I am beginning to look elsewhere!

[TexasPSDX]

I have used my card several times. I always go to the RV pumps and have received my discount as advertised. I do not us locally, as our Flying J has some of the highest priced fuel around.

[toneumanns]

My stops at Flying J usually end up with at least 1 trip to the counter to straighten something out. Either the pump won't read my FJ card or the credit card.

[mikelm48]

I filled-up last week using a new card I got a couple of months ago. All worked OK except it would only let my put $150 in the tank then I had to swipe the cards again. When I used the old card I could fill-up on one card swipe.