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Old 01-09-2011, 07:21 PM   #57
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Originally Posted by Wanabee FTer View Post
I filled up at Pilot today and asked the cashier for an Advantage card before fueling. She handed me a Professional Drivers card. The line behind me was long so I asked if it was ok if I registered the card online. She said sure and seemed happy with this request.
This evening I registered the card online and it gave me 300 points and 1.5 showers to start with. After registering I saw there are different discounts for the RV card and Pro card. It seems the Pro card gives a 7 dollar dump discount instead of the 5 dollar dump discount for the RV card. Also the RV card gives a .03 cent diesel discount or a .02 cent gasoline discount and a .10 cent propane discount. I am now thinking I should also ask for an RV card for the gas discount, and get the dump discount on the Pro card. Maybe I'll even use the free shower some time.

I have to ask. how do you take 1/2 a shower?

thanks for the info i need to tun up and get me a new card
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Old 01-10-2011, 01:59 PM   #58
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Yesterday, I registered my old RV Real Value Card for pump start, at the J in Seffner, Florida. All went as advertised. Then the attendant mentioned I would need to pump 500 gallons before the pump start feature would be activated. I thanked her for the information and left.

Toady I logged onto my account on the Pilot Flying J web site and it said the same thing. Today I filled the toad with gas. It took only 7 gallons. I received my 2 cents a gallon discount. Today I also contacted the Pilot/Flying J Customer Service people and mentioned my concern about having to pump 500 gallons before the pump start feature is activated. This is because I was told that previous card holders (like me) would not have to wait to have the pump start feature activated. I'll let you know what happens.
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Old 01-16-2011, 10:00 PM   #59
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I am wondering the status of those Flying J stations that had RV specific lanes/pumps (that were closed after the merger), which now are under new management, if they are utilizing the RV specific lanes/pumps? Station that comes to mind off the top of my head is the use to be Flying J in Corning CA. Anyone been to one of these stations that is under new management, are the RV lanes still being used?

Spike

I stopped at the "used to be" Flying J in Corning CA this morning, it is now a Loves Travel Plaza, RV pumps are in use for RV's only, still sell propane at the RV lanes, $5 charge to dump at the RV Pumps. Had the cheapest Diesel in the area! Guess I answered my own question.

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Old 01-24-2011, 04:00 PM   #60
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New Information. The Pilot/J has not told the entire truth, sort of! After registering my RV Real Value card for pump start (the one I have been using since 2005) my online access has shown 500 gallons to buy before pump start would be active! After many attempts to contact the company failed through their approved channels, I asked my contact there why I was not being given credit for 5+ years of loyal fuel purchasing. After a couple of days a reply came back that prior to September 2010 no fuel purchases will be counted! My contact is now trying to get my fuel purchases since September 2010 credited toward the 500 gallons. I'm not sure if Pilot/J is dumping on just me or it will be this way for everyone. I continue to ask questions.

If anyone has had the pump start feature turned on based on purchased before September 2010, I'd appreciate hearing from you. Post here or PM me.
thanks
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Old 01-24-2011, 06:01 PM   #61
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I thought the Start program is very clear how it works.
It doesn't start until you register your card at the cashier’s counter at any Flying J or Pilot location.
They want your drivers license information.

You can't sign up for the "Start" on line. On line register is just to start a account that you can check later for gal bought.
The 500 gal counting starts, after the counter register. Nothing in the rules about counting past gal. bought.

Myself I'm not even going to sign up for the Start. After you get it the 500 gal., then you have a minimum of 25 gal to buy before you get the discount. My toad won't hold 25 gal if it was empty.
In the past I have bought just 20 gal with discount at times in the MH to get to the next state's Flying J where it was 10 less for a full fill up.

What is Pump Start and how do I get it?
Pump Start allows you to start the fuel pumps using your Frequent Fueler Advantage RV Card – or your RV Real Value Card (if you are currently using one).

To get the Pump Start feature, you must register your card at the cashier’s counter at any Flying J or Pilot location.
After you have purchased 500 or more gallons from Flying J and / or Pilot, we will activate your card for Pump Start.
You can see how many gallons you have purchased toward your Pump Start activation qualification by logging into your Frequent Fueler Advantage RV account online, at Frequent Fueler Advantage
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Old 01-24-2011, 06:15 PM   #62
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Hi Triker56,
The program is very clear for a new customer. I have been communicating with Pilot/J for some time now about long time customers. Late last year, the communications I received lead me to believe long time customers would receive the pump start immediately after registering their card, communicating with customer service and having their fueling record confirmed. As of this date that no longer seems to be the case. I'm waiting for a "final" ruling.
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Old 01-25-2011, 07:54 AM   #63
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Gary,
Good Luck with that. Have they ask you for a copy of the communications that you got from them last year?

The only thing I could find in the new rules about old customers. Is their old card can still be used. Nothing about past purchases being counted.

Can I keep my RV Real Value Card and still use it?
Yes, you can keep your RV Real Value Card and use it to receive all the benefits of the new Frequent Fueler Advantage RV Program.
You will receive all of the base benefits of the program by using the card, but can receive extra benefits if you register your card (see how to register your RV card in #2 above).

I'm only questioning them about, why having to go inside to start a pump. When my good CC will start a pump at all other gas stations with a CC reader at the pumps.

Bad thing is. After you get your 500 gal and have the quick "Start". You will still have to wait in line for me without the "Start" While I have to go inside and wait in line there for up to 5 minutes to get the pump turned on. And after filled up go back inside for another 5 minutes to get a receipt and pick my CC up.

And don't expect me to pull forward after fill up from the RV Island pumps, so you can start pumping. I use to do that, until a car they allow to park in front of the area. Backed into my MH while I was inside getting my receipt. I got over 5K $ damage from that.

Maybe later they will have a lane marked for "Start" customers only.

When I check into my account with them online. They do have a record of all gal I bought after 9/1/10.
So you may be able to win out, getting them to at least count those gal. toward the 500.
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Old 01-25-2011, 08:05 AM   #64
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Hi Triker56,
The subject of long time customers and how to accommodate their loyalty is not published anywhere on their web site. The Pilot/J has not yet determined how/if to make this accommodation. Without going into the details, for now I understand the challenges they face and they understand an arbitrary start date of September 2010 is not the right action to take.

For any company, it remains difficult to quantify the value of a loyalty program. Costs are a very important factor when determining the structure of a loyalty program. The Pilot/J are now working through this and I hope to have an answer soon.
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Old 01-25-2011, 08:50 AM   #65
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Gary, has your contact indicated when they might get price competitive again? Much as I like Flying J, I just can't see paying their current prices.

Today, my local (Punta Gorda) Wal-Mart is pricing diesel at $3.349, local Pilot (right across the street) $3.559, and the nearest Flying J in Seffner is also $3.559. And my credit card starts the pump at Wal-Mart...

My local Wal-Mart was only built a couple of years ago and I can easily get in and out of their fuel station even with my toad. I know a lot of others would not be that easy, but even the other big truck stops seem to be beating Pilot/J badly on price. This is not just a "today" thing either. Pilot has been badly out of line with other station's pricing for several years and, of course, J got drug right into that pattern with the Pilot takeover.

Sad to see it happen, but Flying J is off my list for now...

P.S. I must admit I didn't read this entire thread, so if their prices were previously bashed, I apologize for beating a dead horse.
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Old 01-25-2011, 01:38 PM   #66
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Hi tomsm,
At this time, I am discussing only how to accommodate the long time customer in the loyalty program, for the pump start feature. I prefer to include only this topic, at this time.

There has been considerable number of posts about J prices. I was just at the Tampa Super Show and agree with what you posted, as to the Seffner J diesel prices. That being said, I think a local resident can almost always find a lower price than the major truck stop located at an interstate exit. This past summer (summer is when the majority of my fuel is burned) I found the J to be competitive at the exit they are located at. TA, Pilot, Loves, etc. where I needed fuel were all within a nickel of each other on cash price. The J is the only place I can get the cash price. At the other fueling stations I would be paying the credit price. In addition, the J does offer an additional discount for being in their loyalty program.

The bottom line, for me, is the J's pricing is not out of line based on where I have stopped. When looking at the net cost, to me, the J is competitive. When looking at the entire package the J offers, they are very competitive. When I mention the entire package I refer to when the loyalty benefits are extended to the truck pumps. I am not comfortable using the RV pumps due to my overall length. The entire J package includes:
1. located at the interstate exit
2. easy in/out
3. easy parking if I want to have a meal (in the coach or their restaurant)
4. on-site restaurant
5. on-site store
6. free overnight parking
7. cash price using the credit card of my choice
8. loyalty program discount
9. consistent fueling/payment process

If only the sign posted cost of fuel is what one needs, a fueling location other than the J might be best.

This summer is a long trip out west. Time will tell if I have the same opinion when I return as I have now.
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Old 01-25-2011, 04:41 PM   #67
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Hi tomsm,
In my previous post I forgot to mention there is no benefit to store purchases, at the J, with regard to the fuel discount.
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Old 01-25-2011, 08:57 PM   #68
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Gary,

Thanks for the response. I must admit you made some good points. There IS value in the package of benefits. Last summer and fall I did notice that Pilot/J were a bit higher, but not as bad as they are here locally. Maybe I overreacted to the 20-30 cent difference I've seen here this winter.

Even though J was more expensive last summer I did continue to use them for all the reasons you listed. Although I'm only about 3' shorter than you, I've never had a problem with their RV lanes and use them regularly (mostly because my fuel system really doesn't accept the flow rate at the "big boy" pumps).

Sorry I took you off topic, but thanks for reminding me why I started using the J many years ago...
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Old 01-26-2011, 07:36 PM   #69
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I registered for Pump Start in early January and have visited a J or Pilot three times since, but only fueling the toad at the gas pumps. My transactions are recorded against my card/account and I've received "points" for two of them but my account still says I need 500 gals to get Pump Start status. It appears that some purchases don't count for the 500 gal minimum. Maybe it has to be diesel and purchased at the truck islands??? I'm writing to FJ/Pilot to ask for clarification.
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Old 01-27-2011, 06:18 AM   #70
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...Maybe it has to be diesel and purchased at the truck islands??? I'm writing to FJ/Pilot to ask for clarification.
Since my credit card starts the pump at the auto lanes and the RV lanes without having registered my RV card, I'm guessing you're right about the purchases having to be diesel at the truck islands to count toward pump start. We'll be interested in hearing the official word when you get it.
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