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10-05-2011, 07:59 PM
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#1
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Member
Join Date: Mar 2010
Posts: 32
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Good Sam DVD
Hello, I got a Good Sam repair DVD in the mail yesterday. I almost threw it into the trash as junk mail but this time I looked at it. It was a DVD that was sent to me without me ordering it. It said to watch it and if I wanted to keep it, to just send them $12.95. It also said that if I didn't want it, to just send it back in the prepaid envelope.
Anybody else got this unsolicited DVD? I think it was a very underhanded way to market it this way. Now I have to go through the hassle of sending it back.
No longer a Sam fan, Mike 
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1998 37' Beaver Patriot 330cat
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10-06-2011, 07:05 AM
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#2
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Moderator Emeritus
Join Date: Jan 2000
Location: West Palm Beach, FL. USA
Posts: 27,704
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You aren't in any way obligated to pay for it, of course. It's a more difficult question as to whether you are obligated to return it, since in essence they have sent a "courier" to pick up the unwanted merchandise. You cannot legally refuse to give the merchandise back if they ask for it, and the prepaid mailer would seem to indicate they do in fact want it back. Just stuff it in the envelope and put it back in your mail box.
Underhanded? Indeed, and just another example of the sort of high pressure sales that GS is noted for.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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10-06-2011, 07:30 AM
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#3
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Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: May 2009
Location: SOUTH LOUISIANA(GOD'S COUNTRY)
Posts: 645
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I also got the same dvd in the mail and since I didn't orderit, I put it back in the return envelope and sent it back. This is one of the reasons I am thinking about cancelling my subscription to Good Sam.
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07 PHAETON, FREIGHTLINER, CAT, FOUR SLIDES, JEEP WRANGLER TOAD
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10-06-2011, 07:38 AM
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#4
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Senior Member
Texas Boomers Club
Join Date: Sep 2002
Location: New Braunfels, Texas
Posts: 3,806
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I got one too!  I looked through the printed material, but apparently not closely enough to "assume" they wanted it back should I not opt to take the deal they were offering! I'm glad I didn't pitch it in the trash now and will repackaged and return to them.................
with a note of my UN-appreciation for their tactics!
Sandy
I know the rule about multiple posts, but I feel it necessary to copy this thread and make a new post in the South Central area to notify members there to be aware of what to do when they receive their unsolicited dvd. I will title the post differently so it's not an obvious duplication.
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Texas Boomers Founder Texas Boomers Wagonmaster 2000 - 2021
2004 & 2008 iRV2 National Rally Wagonmaster
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10-06-2011, 08:17 AM
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#5
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Senior Member
Join Date: Nov 2008
Posts: 1,378
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Copy the DVD, and when you send it back, thank them for the information.
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10-06-2011, 08:28 AM
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#6
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Senior Member
Ford Super Duty Owner
Join Date: Nov 2008
Posts: 178
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I packed it up and put it in the mail. I also emailed the shipper and GS and told them if I got anything more I would keep it and not send it back. I hate being sent things I do not want.
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10-06-2011, 08:37 AM
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#7
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Senior Member
Join Date: Oct 2006
Posts: 250
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Whenever I receive unsolicited "stuff" in the mail I immediately toss it in the trash. I do not attempt to send it back as requested nor do I send in the requested payment.
Good Sam sends out more junk than insurance companies. Don't know how they stay in business with all the postage that they must pay.
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06 Itasca Meridian 36G, 350 Cat , Flnr XC-S Chassis
07 Jeep Wrangler Unlimited
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10-06-2011, 08:40 AM
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#8
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Senior Member
Monaco Owners Club
Join Date: Oct 2010
Location: On Wheels
Posts: 1,983
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Ugh! These are the kind of marketing tactics I really dislike. Thanks for the heads up. I would just have tossed it.
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12 paws, 40 feet and the open road
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10-06-2011, 08:43 AM
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#9
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Registered User
Join Date: Mar 2011
Posts: 1,943
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I bet a lot of people fall for a lot of there pitches. I don't see how the USPS is going broke when Good Sams is still kicking it out. I quit GS when the three year renewal added up to more than the one year renewal at three cos years was lower. They run a shell game on you.
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10-06-2011, 08:56 AM
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#10
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Community Administrator
Join Date: Aug 2009
Posts: 53,560
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I do not believe in vandalism nor am I a malicious person, but a few scratches in the DVD before you return it couldn't hurt.
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Cliff,Tallulah and Buddy ( 1999-2012 )
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10-06-2011, 11:03 AM
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#11
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Senior Member
Texas Boomers Club
Join Date: Sep 2002
Location: New Braunfels, Texas
Posts: 3,806
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I've gone back and REALLY read all the material that came with the dvd and it says............
QUOTE:
"Now I know you didn't ask for this dvd. You can consider it a free gift.....or return it at no risk by using the handy return label and envelope...."
so legally, I don't think you can be charged for not returning it.....but it's the principle of the thing. IF they didn't care one way or the other about it being returned, WHY would they enclose a pre-paid return envelope and pay the return postage.
marketing tactics!
Sandy
__________________
Texas Boomers Founder Texas Boomers Wagonmaster 2000 - 2021
2004 & 2008 iRV2 National Rally Wagonmaster
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10-06-2011, 01:52 PM
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#12
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Senior Member
Join Date: Mar 2011
Posts: 228
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You can log into the GS website and change your preferences to stop receiving junk mail. I did a few months back and it works great.
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10-06-2011, 08:54 PM
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#13
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Senior Member
Winnebago Owners Club Texas Boomers Club Freightliner Owners Club
Join Date: Jul 2006
Posts: 929
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If you receive something in the mail that you didn't order, you are under no obligation to do anything with it, including returning it. A return envelope is irrelevant. If you choose to do it, that's up to you.
When I receive junk mail, it never makes it into the house, it goes the trash can.
__________________
Michael
2017 Allegro Bus 45OPP, Cummins ISL 450, Allison 3000
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10-06-2011, 09:02 PM
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#14
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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We're Charter Lifetime Good Sam members and haven't gotten it. Guess I better complain!!!!!!!!!!!!
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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