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Old 08-02-2007, 06:12 PM   #15
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The times we have use GS ERS while in town and on the road...they were fine. But we keep hearing these horror stories.

If you have a problem, you need to let them know and do not get off the phone until you can speak to a manager that will address the problem. If you don't speak up, they will not hear you.

Ken
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Old 08-03-2007, 05:14 AM   #16
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by TXiceman:
The times we have use GS ERS while in town and on the road...they were fine. But we keep hearing these horror stories. </div></BLOCKQUOTE>
Yep, I was one of their strongest advocates as well - based on the reported experience of others. That changed on July 13th.

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Old 08-03-2007, 05:41 AM   #17
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I am astonished as well by these posts. We had Good Sam ERS for years and unfortunately had to use them twice. They were responsive & caring both times. We switched to Coach-Net when we purchased our current coach but not because of bad service. I would use them again based on my prior experience.

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Old 08-03-2007, 06:59 AM   #18
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I just used GS ERS several weeks ago for my Corvette. The service was quick and they called back 3 times to make sure everything was ok. The tow truck was there within 30 min and had the proper equipment to correct the problem.
So far so good.
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Old 08-03-2007, 07:31 AM   #19
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Most people get good service out of ERS, but when they drop the ball, they really drop the ball. It seems that they are at the mercy of the small shop in the more rural areas and these guys will go make a more profitable call before the contracted call from ERS.

The only timer we had to wait for long was in eastern Oklahoma and it was 90 minutes. The local contact would not come, so they had a fellow come from almost 90 miles away to assist us. The GS contact called back to make sure we were O.K. and kept us posted on the ETA.

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Old 08-06-2007, 05:24 PM   #20
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We had occasion to call Good Sam ERS Saturday, August 4. A Power King (Mile-Master) Towmax II tire failed. I called ERS, kind of got frustrated at all the questions in the beginning, but everything was perfect in the end. We were given a 1.5 hour wait time. A huge International 4400 JerDen wrecker arrived exactly when forecast. The operator had to cut the tire from wrapped around the axle, then removed the rim. He said thanks for calling us when finished and wished us safe journey. We were 50 miles from home on our return from Niagara Falls, ON, Canada. I applaud the professionalism and competence of GS ERS operator "Sally", of Affinity Road and Travel Group Inc.
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Old 08-10-2007, 03:54 PM   #21
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we have used Good Sams ERS twice and it worked fine. However, if we ever have a problem like those above I will protest loud and clear. Be sure you go high up the food chain in writing whenever you get bad service. That is the only way to keep management's attention focused on customer service.
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Old 08-10-2007, 06:58 PM   #22
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We have caa(canadian version)
We have had to call them for unlocking doors...reasonable amout of time.
And a tow.There is a certain distance they will tow in before you pay. We had no problums.
we have never called to have a camper or rv towed...lets hope we never have to!
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Old 08-11-2007, 11:27 AM   #23
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If all those bad things said about Good Sam true, I guess maybe I should drop them. I have had the need to use a road service 4 times over a 5 year period. Never! was I disappointed in the response from Good Sam.
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Old 08-11-2007, 12:14 PM   #24
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I have carried Coach-Net on my coach for 8 years and have only used them 2 times. Once when stuck in my own drive[deep snow] and once at Denali NP[locked out]. Both times they responded asap even though the conditions were not the best. I will continue to subscribe to their services.
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Old 08-11-2007, 03:38 PM   #25
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BRay:
If all those bad things said about Good Sam true, I guess maybe I should drop them. I have had the need to use a road service 4 times over a 5 year period. Never! was I disappointed in the response from Good Sam. </div></BLOCKQUOTE>
If you have been pleased with Good Sam's services, why would you consider dropping them? If you read this thread carefully, you'll find that there are as many of us who are pleased with GS.

If I am pleased with the services a company I is providing me, with all the services they promise, in a reasonable time frame, and keep checking on my well-being until the service is complete, I am getting what I paid for and am happy about it.
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Old 08-12-2007, 06:59 PM   #26
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You know, when I started this thread I was just expressing my experience and my opinion. As always, YMMV!! I don't doubt that others have had great experiences with Good Sam ERS. The problem for me and why I decided to drop them is because in OUR town with the two tow services that work this town, neither one of them will come out if they know that it is for Good Sam ERS. Now, had I been traveling down the road somewhere with the RV maybe my first experience would have been something totally different. However, that's now what happened. My wife, who was getting ready for major surgery in a few days was out on a rural road on a very hot day. When she called for service she was told (by GS) that a service truck would be out shortly, that company called us directly and said they would not come out. I then called GS back and they called another company, they flat refused to come out for GS. I finally called them myself and they agreed to come out and I agreed to personally pay for service.

That being the case, there is no value to GS ERS if this is what I can expect here at home. Now if I could guarantee that one of our vehicles would ONLY break down while we were out of town there would be no problem, but that isn't the case.

I'm pleased the the GS has worked for many of you and that is not a sarcastic remark at all, its just the way it is. Unfortunately, that has not been our experience and if we have a breakdown here where we live we already know what the consequences will be. It only made sense for us to look elsewhere for emergency road services. For others, it only makes sense to go with what works for you.

R
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Old 08-13-2007, 04:52 AM   #27
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Racedog, the topic has been very informative for all. I know it will make me think before I renew with GS ERS. We had used Coach Net when we had the Minnie Winnie and never had a problem with them.

This is what is great about the internet...we can all express our opinions and concerns.

Ken
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Old 08-21-2007, 07:06 PM   #28
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We have had GS for as long as we have had motorhomes. I have never had to have one towed before the start of August. They work fine for jumps, tires, etc. Our 38 foot motorhome experienced a problem and the engine stopped. We were in Sylmar, CA (part of the greater Los Angeles area, not a remote location). After 6 hours Good Sam was unable to locate a tow truck to get us off of the freeway and 2 miles down the road to a repair location. Their suggestion was to call 911 which we did. They were able to locate a tow truck in 20 minutes. The operator of the tow truck said they no longer take GS but do take Coach Net (which I now have for ERS). As soon as I get the money I had to pay the tow truck operator back from GS I will be cancelling the service. If they can't find a tow truck in the LA area what are they going to do in a less populated area?
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