Good Sam ERS very disappointing!

[bucketsky]

We joined Good Sam ERS and then went to pick up our new 5th wheel. Our transmission started giving problems and we called Good Sam ERS. Crossroads brought us transmission fluid and the mechanic said we needed to be towed.
6 1/2 hours later the tow truck arrived. Because we had a 5th wheel the 5th wheel had to be towed as well as the F250 truck.
My next communication came from Good Sam ERS Claim Dept from Robert C. Williams who stated we had too many claims in the last year. Efforts to reach Williams have been futile. It is one of those "you can't get there from here" experiences. I call one number and am referred to another number that refers me back to the first number.
The latest development is that Graze who answers 1800 842-5351 says someone will call me in 48 hours to discuss this.
We have had one claim. Good Sam calls it 3 claims. The wait by the side of the busy highway in the dark was 6 1/2 hours for the tow truck. Good Sam went on to book us in a non-good sam park although there were two good sam parks the same distance from where we were.
What is so frustrating is that there is no one to speak to about this.
I'd appreciate emails from others who have found a solution to this problem.
sueferren@yahoo.com

[LindaH]

Quote:

Originally Posted by bucketsky We have had one claim. Good Sam calls it 3 claims.

Good Sam is correct: it's 3 claims: 1) having a service provider come out with fluids; 2) towing the fifth wheel; and 3) towing the truck (I assume these tows were done separately rather than towing the fifth wheel and the truck together). Just because all three of these things happened on the same day at the same place doesn't mean that it's just one claim.

Read the information that you received when you got the membership package and you will see that they would consider this three claims.

Regardless, if you feel that you've been wronged and can't get any answers from Good Sam's ERS, perhaps it's time to write a letter to Highways Magazine's help column...or the similar one in Trailer Life.

[Hermandutchman]

It might be a good idea to post this on rv.net as that is the GS site.

[redcow]

I am a member of good Sam, but I do not subscribe to the road service or anything else they promote. I am sick of them sending junk mail at least twice a week.

My current roadside service does not waste money by sending junk mail and I am happy with them.
Maybe if they didn't spend so much on mailings, they could lower the rates.

My 2¢

red

[BookIIRoadtrash]

Quote:

Originally Posted by redcow I am a member of good Sam, but I do not subscribe to the road service or anything else they promote. I am sick of them sending junk mail at least twice a week. My current roadside service does not waste money by sending junk mail and I am happy with them. Maybe if they didn't spend so much on mailings, they could lower the rates. My 2¢ red

Red, I am with you on being tired of all the junk mail Good Sam generates..I have AAA Plus and this summer I shelled out my transfer case and called em up and they towed the truck and the trailer 245 miles no questions ask. It wasn't to the nearest dealer but where I wanted to take it.

[AFChap]

Quote:

am a member of good Sam, but I do not subscribe to the road service or anything else they promote. I am sick of them sending junk mail at least twice a week.

I am no longer a member for that exact reason ...and I get comparable or better campground discounts through other RV organizations.

[davydee]

Quote:

Originally Posted by AFChap I am no longer a member for that exact reason ...and I get comparable or better campground discounts through other RV organizations.

What are you doing for emergency roadservice? David

[SeaRay]

I have ERS through FMCA and if I am not mistaken FMCA and Good Sam use the same contractor for this service. So you are not really dealing with Good Sam, per se, but a vendor.
That said I have had 2 blowouts on our MH and had very good service. I think it depends on who you end up talking to and how customer oriented they are.
I agree they spend too much on sending out flyers, but if you ever ordered anything from Cabelas's you wonder how there are any trees still standing. I swear I average a catalog every two weeks and one is so big it is FEd EXed and is hard cover. I probaly spend $100 a year with them.
Searay

[AFChap]

Quote:

What are you doing for emergency roadservice? David

Coach-Net at www.coach-net.com ...Coach-Net provides 24 hr tech support by phone at no extra charge (I understand GoodSam may have started doing this too ...trying to compete probably), and they know RVs. Most reviews give Coach-Net a better record too.

[Bruce and Jenna]

I recall complaining to GS two years ago about their mailings. Reply - "OK, we'll stop." And they did.

Later I found an Opt Out box of mailings on their web site too.

[AFChap]

I opted out on line multiple times with very little effect. I complained by phone and got all kinds of promises but no results whatsoever. Even after cancelling my membership and telling them why, it took many months for the junk mail to die off. The impression I got was that they cared more about their corporate partners than about the desires and the good of their RVer customers.

[LindaH]

Quote:

Originally Posted by davydee What are you doing for emergency roadservice?

Another CoachNet customer.

[bucketsky]

I received a voice mail on my cell today telling me that ERS said to disregard letter I received about the multiple claims. Message went on to say that 3 claims are removed from my record and that I am back in 'good standing'. So I guess someone at GS ERS must read these posts. I am still reserving judgement as no one from GS ERS has said that a 6 1/2 hour wait was nontypical. I really appreciated the post that my message generated. What a wonderful forum.
Thank you all.

[geeksrus]

I guess I'm a voice in the wilderness

I've used GS EMS 3 times in the last 5 years & have found their service to be excellent.

Regarding the mailings, I don't seem to get as many mailings as others here. Maybe it's because I live in Canada.
They do sent membership renewals far ahead than necessary but I know my renewal date(s) I then renew online about a month ahead of the expiry.

Eh!