Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 10-05-2010, 09:09 AM   #1
Junior Member
 
Join Date: Oct 2010
Posts: 2
Good Sam ERS very disappointing!

We joined Good Sam ERS and then went to pick up our new 5th wheel. Our transmission started giving problems and we called Good Sam ERS. Crossroads brought us transmission fluid and the mechanic said we needed to be towed.
6 1/2 hours later the tow truck arrived. Because we had a 5th wheel the 5th wheel had to be towed as well as the F250 truck.
My next communication came from Good Sam ERS Claim Dept from Robert C. Williams who stated we had too many claims in the last year. Efforts to reach Williams have been futile. It is one of those "you can't get there from here" experiences. I call one number and am referred to another number that refers me back to the first number.
The latest development is that Graze who answers 1800 842-5351 says someone will call me in 48 hours to discuss this.
We have had one claim. Good Sam calls it 3 claims. The wait by the side of the busy highway in the dark was 6 1/2 hours for the tow truck. Good Sam went on to book us in a non-good sam park although there were two good sam parks the same distance from where we were.
What is so frustrating is that there is no one to speak to about this.
I'd appreciate emails from others who have found a solution to this problem.
sueferren@yahoo.com
__________________

__________________
bucketsky is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 10-05-2010, 12:45 PM   #2
Senior Member
 
LindaH's Avatar
 
Winnebago Owners Club
Join Date: Nov 2002
Location: Spokane, WA
Posts: 1,545
Quote:
Originally Posted by bucketsky View Post
We have had one claim. Good Sam calls it 3 claims.
Good Sam is correct: it's 3 claims: 1) having a service provider come out with fluids; 2) towing the fifth wheel; and 3) towing the truck (I assume these tows were done separately rather than towing the fifth wheel and the truck together). Just because all three of these things happened on the same day at the same place doesn't mean that it's just one claim.

Read the information that you received when you got the membership package and you will see that they would consider this three claims.

Regardless, if you feel that you've been wronged and can't get any answers from Good Sam's ERS, perhaps it's time to write a letter to Highways Magazine's help column...or the similar one in Trailer Life.
__________________

__________________
LindaH is offline   Reply With Quote
Old 10-05-2010, 02:25 PM   #3
Senior Member
 
Excel Owners Club
Join Date: Nov 2008
Posts: 239
good sam

It might be a good idea to post this on rv.net as that is the GS site.
__________________
Hermandutchman is offline   Reply With Quote
Old 10-05-2010, 05:14 PM   #4
Senior Member
 
redcow's Avatar
 
Excel Owners Club
Join Date: Nov 2006
Location: North Platte, NE
Posts: 387
I am a member of good Sam, but I do not subscribe to the road service or anything else they promote. I am sick of them sending junk mail at least twice a week.

My current roadside service does not waste money by sending junk mail and I am happy with them.
Maybe if they didn't spend so much on mailings, they could lower the rates.

My 2˘

red
__________________
'Last one' 2008 Dodge 3500DRW, flatbed, 6.7 Diesel, 6 speed auto
'Take it easy' 31 ft 2010 Winslow by Excel D31 SKM
redcow is offline   Reply With Quote
Old 10-05-2010, 06:49 PM   #5
Registered User
 
Excel Owners Club
Join Date: Jan 2007
Location: North of the Mason Dixon Line
Posts: 1,565
Quote:
Originally Posted by redcow View Post
I am a member of good Sam, but I do not subscribe to the road service or anything else they promote. I am sick of them sending junk mail at least twice a week.

My current roadside service does not waste money by sending junk mail and I am happy with them.
Maybe if they didn't spend so much on mailings, they could lower the rates.

My 2˘

red

Red, I am with you on being tired of all the junk mail Good Sam generates..I have AAA Plus and this summer I shelled out my transfer case and called em up and they towed the truck and the trailer 245 miles no questions ask. It wasn't to the nearest dealer but where I wanted to take it.
__________________
BookIIRoadtrash is offline   Reply With Quote
Old 10-05-2010, 06:57 PM   #6
Senior Member
 
AFChap's Avatar
 
Winnebago Owners Club
Spartan Chassis
Join Date: Aug 2002
Location: ...hopefully on the road!
Posts: 4,716
Quote:
am a member of good Sam, but I do not subscribe to the road service or anything else they promote. I am sick of them sending junk mail at least twice a week.
I am no longer a member for that exact reason ...and I get comparable or better campground discounts through other RV organizations.
__________________
Paul (KE5LXU) ...was fulltimin', now parttimin'
'03 Winnebago UA 40e / '05 Honda Odyssey toad
AFChap is offline   Reply With Quote
Old 10-05-2010, 07:12 PM   #7
Senior Member
 
davydee's Avatar
 
Join Date: Jan 2009
Posts: 509
Quote:
Originally Posted by AFChap View Post
I am no longer a member for that exact reason ...and I get comparable or better campground discounts through other RV organizations.
What are you doing for emergency roadservice? David
__________________
David & Donna Driver SKP# 105170 | Fulltimer | 2009 F450 Lariat Plus w/Nav | 2011 MS 36RSSB3
davydee is offline   Reply With Quote
Old 10-05-2010, 07:18 PM   #8
Senior Member
 
SeaRay's Avatar
 
Join Date: Aug 2003
Location: lexington, sc, usa
Posts: 120
ERS for RVs

I have ERS through FMCA and if I am not mistaken FMCA and Good Sam use the same contractor for this service. So you are not really dealing with Good Sam, per se, but a vendor.
That said I have had 2 blowouts on our MH and had very good service. I think it depends on who you end up talking to and how customer oriented they are.
I agree they spend too much on sending out flyers, but if you ever ordered anything from Cabelas's you wonder how there are any trees still standing. I swear I average a catalog every two weeks and one is so big it is FEd EXed and is hard cover. I probaly spend $100 a year with them.
Searay
__________________
2001 Winnebago 37G, 2003 Saturn L300, brakebuddy Laissez les bon temps roulez
SeaRay is offline   Reply With Quote
Old 10-05-2010, 08:41 PM   #9
Senior Member
 
AFChap's Avatar
 
Winnebago Owners Club
Spartan Chassis
Join Date: Aug 2002
Location: ...hopefully on the road!
Posts: 4,716
Quote:
What are you doing for emergency roadservice? David
Coach-Net at www.coach-net.com ...Coach-Net provides 24 hr tech support by phone at no extra charge (I understand GoodSam may have started doing this too ...trying to compete probably), and they know RVs. Most reviews give Coach-Net a better record too.
__________________
Paul (KE5LXU) ...was fulltimin', now parttimin'
'03 Winnebago UA 40e / '05 Honda Odyssey toad
AFChap is offline   Reply With Quote
Old 10-06-2010, 12:27 AM   #10
Senior Member
 
Bruce and Jenna's Avatar
 
Excel Owners Club
Join Date: Jan 2007
Posts: 1,143
I recall complaining to GS two years ago about their mailings. Reply - "OK, we'll stop." And they did.

Later I found an Opt Out box of mailings on their web site too.
__________________
Bruce [and Jenna plus Clancy the Australian Terrier]
2007 F350 DRW and 2007 Excel L33RSE
http://bruceandjennas-rvadventures.blogspot.com/
Bruce and Jenna is offline   Reply With Quote
Old 10-06-2010, 10:03 AM   #11
Senior Member
 
AFChap's Avatar
 
Winnebago Owners Club
Spartan Chassis
Join Date: Aug 2002
Location: ...hopefully on the road!
Posts: 4,716
I opted out on line multiple times with very little effect. I complained by phone and got all kinds of promises but no results whatsoever. Even after cancelling my membership and telling them why, it took many months for the junk mail to die off. The impression I got was that they cared more about their corporate partners than about the desires and the good of their RVer customers.
__________________
Paul (KE5LXU) ...was fulltimin', now parttimin'
'03 Winnebago UA 40e / '05 Honda Odyssey toad
AFChap is offline   Reply With Quote
Old 10-06-2010, 11:48 AM   #12
Senior Member
 
LindaH's Avatar
 
Winnebago Owners Club
Join Date: Nov 2002
Location: Spokane, WA
Posts: 1,545
Quote:
Originally Posted by davydee View Post
What are you doing for emergency roadservice?
Another CoachNet customer.
__________________
LindaH is offline   Reply With Quote
Old 10-06-2010, 09:40 PM   #13
Junior Member
 
Join Date: Oct 2010
Posts: 2
Smile Update on my "Good Sam ERS very disappointing!"

I received a voice mail on my cell today telling me that ERS said to disregard letter I received about the multiple claims. Message went on to say that 3 claims are removed from my record and that I am back in 'good standing'. So I guess someone at GS ERS must read these posts. I am still reserving judgement as no one from GS ERS has said that a 6 1/2 hour wait was nontypical. I really appreciated the post that my message generated. What a wonderful forum.
Thank you all.
__________________
bucketsky is offline   Reply With Quote
Old 10-07-2010, 06:13 AM   #14
Member
 
Join Date: Dec 2009
Location: Mission TX
Posts: 73
I guess I'm a voice in the wilderness

I've used GS EMS 3 times in the last 5 years & have found their service to be excellent.

Regarding the mailings, I don't seem to get as many mailings as others here. Maybe it's because I live in Canada.
They do sent membership renewals far ahead than necessary but I know my renewal date(s) I then renew online about a month ahead of the expiry.

Eh!
__________________

__________________
geeksrus is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Disappointed in Good Sam roadside assistance thmdamit MH-General Discussions & Problems 65 04-13-2016 10:07 PM
Good Sam Extended Warranty RV Trax MH-General Discussions & Problems 9 09-27-2010 08:16 PM
Good Sam Trip Planning gator67 Navigation, Routes & Roads 3 09-06-2010 11:10 AM
Good Sam ERS K-Star Travel Trailer Discussion 8 05-16-2010 12:14 AM
Good Sam Cell Phones?? Dogleg Technology: Internet, TV, Satellite, Cell Phones, etc. 1 07-11-2007 01:22 PM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 01:23 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.