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Old 07-04-2013, 07:35 AM   #1
Join Date: Aug 2012
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Good Sam is really "BAD" SAM roadside assist !!

Well, I just had my first roadside assist experience. So as I am taking my FIRST trip ever driving to Niagrara Falls, my spare tire support frame bolt cracks on my 2000 Hurricane class A and swings down my spare to drag down onto the road. Not a major issue, but I need is someone to help me take the spare wheel off so that I can tie the spare wheel frame to the upper frame rail.Minor issue but I have no tools and need some help. With the wheel on the frame it is too heavy ( around 100lbs) to tie back up and hang, but if I remove the wheel I can just tie the frame to the upper support to prevent it from dragging.

Well here is how it gets interesting.....

I have roadside assist with Progressive thru my insurance policy. Progressive charges me $40 additional on my policy to add road side assist. I heard that Good Sam are the specialists in motorhomes so I decided to also get Good Sam roadside assist also for $ 79 since I was worried that Progressive might fall short since they insure all kinds of vehicles....

So now I call Good Sam to help me and what a disaster !! First, after I explain the situation, the operator tells me that they will send someone but I will have to pay additional to have the roadside assist help me since the spare frame broke and that is considered a repair. Then she has me on hold for 30 mins looking for a provider to send out. Remember, I do NOT need a tow,and did not ask for a tow. I just asked for them to send out some one to help with a tire change since I needed someone to just remove the tire from the spare frame so I could just put the spare wheel inside the motohome and just secure the frame with a small rope so it does not drag anymore and be on my way.

SO while I am on hold with Good Sam I tell my wife to use her cell to call Progressive. She does and it is totally better. First they tell me that as long as it is a minor repair and no tow is necessary, there will be no extra charge. Additionally Progressive secures a provider within 10mins while I am still on hold with Good Sam on my cell phone while Good Sam tries to find a provider. OK, then Good Sam finally finds a service provider and now tells me that they will arrive within 90mins. Progressive tells my wife that the provider will be there within 30 to 45 mins. Well the Progressive provider arrives in about 40 mins ( 10 mins after I hang up with Good SAM since I was on hold for 30 mins) and quickly takes the spare off and uses some electrical cord to tie the frame to the upper support. I offer the guy a tip of $20 and he declines. I had to force him to take it. After the job was completed I called Good Sam back to cancel.

Well here is a side by side comparison of how BAD "Good" SAM is !!

I already paid for the year of Good Sam coverage and will keep the coverage for the remainder but will not renew if this experience continues.

I am in a unusual situation with TWO ROAD SIDE ASSIST carriers and was able to do a direct comparison and by a huge amount Progressive was so much better than "BAD" Sam.

I was also so angry that the Good Sam operator told me that I would have to pay additional since the spare frame bolt snapped. She kept insisting that this was a "repair" and I would have to pay additional. I think that it was out of my fustration talking to her that I instructed my wife to call Progressive.

I have to say the Good Sam call was the worst roadside assist I have ever had.
I have used my auto/motorcycle roadside assist with Mapfre Road America at least 6 times in the last 10 years and was always happy also.

Good Sam is really BAD SAM roadside assist.

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Old 07-04-2013, 08:04 AM   #2
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Old 07-04-2013, 08:12 AM   #3
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Old 07-04-2013, 08:13 AM   #4
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Old 07-04-2013, 09:34 AM   #5
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You should post this over on RV.net as that forum is a Good Sam entity. There are places to list specific complaints just like yours. I don't have Good Sam Roadside, but I sure would let the folks at corporate know of my displeasure.
Neil, Lin, and our furry companions, Ashby and Cody. 06 National Surf Side.
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Old 07-04-2013, 04:13 PM   #6
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Originally Posted by demoon View Post
You should post this over on RV.net as that forum is a Good Sam entity. There are places to list specific complaints just like yours. I don't have Good Sam Roadside, but I sure would let the folks at corporate know of my displeasure.
I agree. The CEO of Camping World/Good Sam Club, Marcus Lemonus, has a specific forum there to accept problems members submit.
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert theConstitution. "Abraham Lincoln"
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Old 07-06-2013, 01:36 AM   #7
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Old 07-06-2013, 03:40 AM   #8
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Old 07-06-2013, 04:53 AM   #9
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Old 07-06-2013, 06:01 AM   #10
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We have used Good Sam Road Assist at least three times and never had problem with any of the times we used it. One of the times we used it was to haul our car, not our toad, to the the dealership after a transmission line developed a leak while we were going to a doctor's appointment. We also have their Continued Service Plan and have had to use it without any problems.

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Old 07-06-2013, 06:47 AM   #11
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You can cancell the contract and receive a prorated refund. I've had issues with them also and did just that. Cancelled and received a refund for unused months.
Dan Sees, Full Timing in the MH & Part timing in a S&B In Hampstead, NC
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Old 07-06-2013, 06:54 AM   #12
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We have had Good Sams towing service and have used it three times. Twice for the toad and once for the motor home. The towing company damaged the motor home while towing in April and they were successful in getting the towing company to reimburse for the damage very quickly. I am sorry to hear about your experience, but I believe you may have confused the issue by explaining that you had a problem with the failure of the spare carrier. That type of problem is not covered on my policy, but not sure about yours. I would consider that a maintenance issue covered by an extended service agreement, but then there is always that pesky deductible. That was a good side by side comparison of services. I would definitely let SAMS know of your dissatisfaction.
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Old 07-06-2013, 06:57 AM   #13
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Old 07-06-2013, 07:11 AM   #14
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Originally Posted by JC2 View Post
Everybody seems to agree on Coachnet. The money I paid to Good Sam is still considered to be the singular biggest mistake of our RV career.

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