Good Sam membership extension went haywired

[wagonmaster2]

I had my membership in the Good Sam Club extended 3 months early for a special deal just before Christmas and today when i received my new cards the expiration date was wrong and they got the name wrong on the cards. Member ID number was correct though.
Wonder who or what phone number I should call to get the best results trying to correct this? Probably the number on the membership card wouldn't have much to do with a problem like this.

[lfdeluca2]

You can call 800-865-6899 which is member services; hopefully they will be able to help you.

[wagonmaster2]

Thanks, that's a number I don't have. Will give them a call tomorrow, if they work on Saturdays, otherwise guess it'll be Monday. Have a good week-end.

[jimws]

Fear not, your not alone. I had a similar problem. Took 3 years, multiple phone calls & hours on the phone to correct. We had cards w/different numbers, looking up our membership by phone number pulled up another at same address, different suite #. At one time had 2 cards w/ different expiration dates. We also had a card w/ our name on it, but when looked up the number belonged to someone else. Take heart, they'll eventually get it right. Lol

[wagonmaster2]

Using the above 800 number got me to someone who claimed all my questions would be taken care of. Guess I'll know in 2-3 weeks. Kind of makes a person wonder how such a large organization can operate in such a hap-hazzard way. From some of the comments by Good Sam representatives on the Forum does sound like they are trying to improve. Appreciate the help.

[lfdeluca2]

Glad it worked out for you. We are life members and we have seen progress on their service end over the years.