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12-26-2014, 08:52 PM
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#1
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Senior Member
Winnebago Owners Club
Join Date: Mar 2014
Posts: 109
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Good Sam on Christmas Day
I have read both good and bad, mostly bad about Good Sam, I had my first experience with them on Christmas Day, I had a problem with my tow dolly and almost lost my car. I called Good Sam, they had someone to me within 45 minutes and called me back to make sure everything was ok.
Thanks Good Sam! Merry Christmas!
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12-26-2014, 09:15 PM
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#2
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Senior Member
Tiffin Owners Club
Join Date: Nov 2011
Location: ALABAMA
Posts: 582
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Hi Larry,
I also use a Tow Dolly,Would you care to tell me what went wrong with your dolly.Thank you.Safe travels and I hope you have a great new year.
__________________
Billy & Millie (2013 Allegro 36 LA) USMC VET
2018 Ford Escape Titanium,08 Harley trike,Mastertow dolly doxies,Gracie,Special,now Blue Heeler (Patches)
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12-27-2014, 06:44 AM
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#3
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Senior Member
Winnebago Owners Club
Join Date: Mar 2014
Posts: 109
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Tow. Dolly
Turned out to be operator error, did not have the straps on right, it was my second time with the dolly and the first time was a year ago.
Safe Travels
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12-27-2014, 06:55 AM
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#4
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Senior Member
Join Date: Oct 2013
Posts: 809
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Either I've been lucky or Good Sam has been darn good. Have used only acouple of times, but they have been right there, johnny-on-the-spot. Glad you have your situation under control and always safe travels to you and everyone this Happy New Year.
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12-27-2014, 07:56 AM
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#5
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Senior Member
Join Date: Feb 2012
Posts: 715
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I have used Good Sams three times. Once with the RV and twice with the toad. The RV was damaged by the wrecker operator due to operator error and junk in the traffic lane in Dallas, TX. I filed a claim with Good Sams and they took immediate action to insure the wrecker company paid my claim, which they did. They have treated me very well in all three instances.
Here is what I believe is a secret for making the incident a successful one. I realize that their contract says tow only to nearest service facility, but I have found them to be willing to work with you in this phase of the process. I find a service facility on my own before I ever call them. That includes calling that facility and determining if they can and will do the job and getting the name and number of their POC. They have used my recommended repair shop in every instance even it may have been a few miles further.
I suspect that someone will respond that they are supposed to do that search, and I guess they would be right, but I am pretty sure that if I were taking that call, I would be more than happy if someone had already done a big part of my job. I also realize that if I am in the middle of Timbuktoo, that I am at the mercy of what is available, but that is not the fault of the towing service.
__________________
2007 Dutch Star 4320
2010 Mazda Miata 6 speed
Roadmaster tow
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12-27-2014, 09:30 AM
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#6
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Senior Member/RVM #90
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 54,785
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Glad GS came through for you!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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12-27-2014, 10:25 AM
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#7
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Senior Member
Freightliner Owners Club Jayco Owners Club
Join Date: Mar 2014
Location: Elk City, Ok.
Posts: 352
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Good information
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12-28-2014, 07:43 AM
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#8
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Registered User
Join Date: May 2005
Location: Milford,CT.
Posts: 2,237
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I had to use them once years ago on a Friday during rush hour at peek camping season. Couldent ask for any better.
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12-30-2014, 10:00 PM
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#9
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Senior Member
Join Date: Aug 2001
Location: North America somewhere
Posts: 30,971
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Quote:
Originally Posted by vraines
I have used Good Sams three times. Once with the RV and twice with the toad. The RV was damaged by the wrecker operator due to operator error and junk in the traffic lane in Dallas, TX. I filed a claim with Good Sams and they took immediate action to insure the wrecker company paid my claim, which they did. They have treated me very well in all three instances.
Here is what I believe is a secret for making the incident a successful one. I realize that their contract says tow only to nearest service facility, but I have found them to be willing to work with you in this phase of the process. I find a service facility on my own before I ever call them. That includes calling that facility and determining if they can and will do the job and getting the name and number of their POC. They have used my recommended repair shop in every instance even it may have been a few miles further.
I suspect that someone will respond that they are supposed to do that search, and I guess they would be right, but I am pretty sure that if I were taking that call, I would be more than happy if someone had already done a big part of my job. I also realize that if I am in the middle of Timbuktoo, that I am at the mercy of what is available, but that is not the fault of the towing service.
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We've received good service from their ERS too.
re; the service facility. It's not necessarily the nearest, it's the nearest "qualified" facility to work on your vehicle.
__________________
2000 Winnebago Ultimate Freedom USQ40JD , ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA. " My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy
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