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Old 01-19-2006, 01:08 PM   #1
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I blew a tire on I20 about 20 miles out of Atlanta. If I had waited the wait time would have been over 4 hours. Has anyone had this happen to them? I never used it before and I want my money back!!! I am now down in Florida ,when I get back I am going to see what Good Sam will do. Curb Towing did not leave the garage in over three hours and I am not sure they ever came. He called us four hours after we called Good Sam. I was also on hold with Good Sam for over 40 minuites. My cell time is almost gone.
Tom
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Old 01-19-2006, 01:08 PM   #2
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I blew a tire on I20 about 20 miles out of Atlanta. If I had waited the wait time would have been over 4 hours. Has anyone had this happen to them? I never used it before and I want my money back!!! I am now down in Florida ,when I get back I am going to see what Good Sam will do. Curb Towing did not leave the garage in over three hours and I am not sure they ever came. He called us four hours after we called Good Sam. I was also on hold with Good Sam for over 40 minuites. My cell time is almost gone.
Tom
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Old 01-19-2006, 01:17 PM   #3
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Wow I am thinking of getting road service think it was a mistake or is this the way they always handle calls? Also what kind of tires?Sorry about the trouble You had..Bushman..
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Old 01-19-2006, 01:42 PM   #4
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Goodyear tires but not sure it the tires fault. I did get a new tire for about half price from them. I did check my air pressure before we left and it was 75 psi where I run then.
Tom
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Old 01-19-2006, 02:27 PM   #5
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I have had Good Sam ERS since I purchased my fiver in July of 04. I have had to use it twice due to tire blow outs. The first time I was on I-15 just outside of Baker, Ca. and the tow truck was there in about 20 minutes. The second time was in San Bernardino, Ca. Good Sam said the wait would be four hours. The tow truck was there in 35 minutes. Both times, the tow drivers were very courtious and professional. Good Sam phone person called us back every 20 minutes to make sure we were ok.

Sometimes tow trucks take awhile to arrive. They do handle other calls such as police tows etc. Sometimes it is hard to find a tow company that will become a member tow because of the fixed fees they recieve. For example, the standard rate in my area is about $160.00 per hour. AAA only pays the tow company $35.00 flat rate. If I have a police tow or private tow to go to as well as a AAA call, who do you think I am going to service first? The AAA call can wait. Now I dont own a tow company but I deal with them all the time. You should expect good service in a reasonable amount of time, but dont expect express delivery. If you dont like the waiting period, you can always change the tire yourself. It does not matter what Emergency Road Service that you have, they are all the same and at the mercy of the individual tow companies.
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Old 01-19-2006, 04:17 PM   #6
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The first time we called we were told the tow truck would be there in 1 hr.15 min.,then after a second call from Good Sam and about 40 minutes on hold we were told it would be another hour and a half.By this time it was near dusk and wife called 911 for a highway patrols assistance for a blue light on while I changed the tire myself.We really don't think the tow driver ever even left,when he finally called us he wanted to know if we had a flat tire,told him we did about 4 hours earlier!
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Old 01-19-2006, 05:25 PM   #7
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Hey Tom,


Sorry to hear about your trouble with the tire and GS ERS, we've had nothing but good experiences with them and I've had it almost 10 years.

Are y'all going to be able to come to the Apalachian Campers' Winter Rally?
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Old 01-19-2006, 05:35 PM   #8
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I have insurance with State Farm and the road side tow service with them also. I have never used them yet but if it took 4 Hours to get service and I was close to town you can bet my insurance broker would be talking to me very soon. If a tow service takes a contract they should be bound to it and comply with it as the call is taken, not by the amount of money they want.
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Old 01-19-2006, 08:17 PM   #9
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Tom,
I've had 2 satifactory experiences using our GS ERS. The most recent was after hitting a rock that took out the oil pan on my wife's car on a lonely, narrow mountain road 40 miles northeast of Chico, CA, a friend happened by about 10 minutes after it happened. She was headed down the mountain and offered to call for help. I gave her all the info that GS would ask. She reset her odometer so she could give them accurate mileage from the pay phone she used. It took her a good 1/2 hour to get to the nearest telephone (cell phones don't work in the mountains here). The GS driver showed up 1-1/2 hours after she left us. That means he had to drive 40+ miles from his shop. My calculations are that he left the shop within 15 minutes of GS receiving the call from my friend. I think that is EXCELLENT service and I continue to be a satisfied 6 year GS ERS customer.

He loaded the car on his flat-bed truck and drove me back down to Chico to the Ford dealer. It took the Ford dealer a couple of days to get the oil pan installed and check that no other damage occurred to the engine and the rest of the undercarriage. I had the car back home in 4 days.

I know now that my wife's car has at least 1/2" less clearance than I thought it had, and will drive around obstacles rather than over them!!!
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Old 01-20-2006, 12:43 AM   #10
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So sorry to hear that it took this long to get road side assistance. We have had to use it only once and it was through FMCA. The company they called showed up in about an hour and had us back on the road in less than another. They had to bring us a 22.5" tire as we do not carry a spare. Cost us $300 for the tire, FMCA roadside paid for the actual service.
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Old 01-20-2006, 03:47 AM   #11
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Had to use our GS ERS for a blowout at 4pm Sat afternoon on Columbus Day weekend last fall in Terra Haute In. GS said 2 hrs which under the circumstances seemed pretty good. 10 minutes later there was a knock on the door. Had a spare (22.5)and 30 minutes from the time I called GS we were headed East again. I don't agree with Good Sams "politics" in all cases but love the ERS...
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Old 01-20-2006, 06:29 AM   #12
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Your ERS is probably not the blame.

You will always hear the occasional horror story about an ERS. The ERS doesn't have much control over the actual roadside service company - all they can do is cajole & badger them on your behalf. Sometimes there is only one service in the geographical area that will handle RV calls and threatening them does no good. Cancelling the provider's contract merely insures no service in the area rather than just poor service.

Affinity's ERS (Good Sam or Camping World - same company) has a generally good reputation. Personally I prefer Coach-Net, the other big nationwide ERS for Rvers, but they have the same problem with some providers. They just do the best they can.

All this being said, make your displeasure known to GS, preferably in writing. Let them know you won't tolerate that crappy a service - it helps keep them on their toes!
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Old 01-20-2006, 05:22 PM   #13
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by baddwalk: &lt;snip&gt; ...It does not matter what Emergency Road Service that you have, they are all the same and at the mercy of the individual tow companies. </div></BLOCKQUOTE>

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by RV Roamer:
Your ERS is probably not the blame.

You will always hear the occasional horror story about an ERS. The ERS doesn't have much control over the actual roadside service company - all they can do is cajole & badger them on your behalf. Sometimes there is only one service in the geographical area that will handle RV calls and threatening them does no good. Cancelling the provider's contract merely insures no service in the area rather than just poor service.
</div></BLOCKQUOTE>

Both of the above quotes are SO TRUE and no need to repeat those words.

We have had GS for years and I believe they do better because of their continued follow-up proceedures with the respective tow companies.

Rich
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Old 01-21-2006, 02:43 AM   #14
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Hey TOm,You should have called me to come help you,I could have been there in 2 hrs from chattanooga, TOM
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