WE have had policy with Good Sam Road Side Assistance
for about 10 years and have only tried to use them on 2 occasions in that time. Both calls were for assistance to change a flat for an inflated spare. First time we were in a WalMart Parking lot in a Town in Ontario. ONLY one WalMart in that town but because I could not provide a street number or intersection service could not be provided. I change the wheel myself and went on. This was 2006 and should have twigged that the service was probably useless then but continued to pay premiums to date. As of last Thursday I now know the service is useless. We were trailering our boat from Florida to Ontario and had a trailer tire blow on I- 95 at exit 7 in North Carolina. Called Good Sam at 6:20 PM spent 20 minutes so they could figure out where we were and if we had coverage for a boat trailer. Finally they said they would dispatch someone to our assistance but would I stay on line to answer questions if needed, waited and waited and finally they needed to know how long the trailer was, how heavy the boat, and were we on pavement of grass. Answered questions and G S said they would call back when they found assistance. Called back in 15 minutes to say they found someone but had no drivers so could not respond. G S said they would find some else so waited and waited until 8:55, starting to get dark on a very busy interstate so I decided to change wheel myself. Instructed my wife to call and cancel request for assistance but she could not get talking to the dispatch person who was supposed to be getting back to us so canceled anyway. At 9:10 GS dispatch person called to say he had contacted 9 providers and no one could assist us until TOMORROW MORNING.
Now you know why I say we have paid in excess of $1000.00 for a service that is totally useless.
Anyone out there that has a Road Side Service that has proven to be USEFUL and given reasonable service as promised.
Or has anyone out there had similar experiences with Good Sam or any other Road Side Assistance providers?