Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 01-29-2014, 10:07 AM   #1
Senior Member
texnet's Avatar
Monaco Owners Club
Join Date: Apr 2009
Location: Granbury, Texas
Posts: 1,349
Good Sam Roadside Assistance comes through

My recent experence with GRS was not as I expected. All they did for me was call a company to send a tech out.

We pulled into a campground near Louisville, KY on 1/21/14. An employee lead us to the RV site. I got out of the motorhome to go to the office and check in. As I walked towards the rear of the coach I noticed one of the outside duals was flat and the tire was seperated from the rim. No visible damage at all, except the valve stem. We had driven throuht 2 days of icy slush on the road and a 6" ball of ice had formed around the valve stem extension. The valve stem broke off right at the point the extension was attached. Since I had no indication of the flat and there was no damage to the tire I can only assume that it happened when lifted the tag axle to make a sharp turn into the RV Park.

GRS also wanted me to purchase a tire UP FRONT and I told them no. They then told me they would pay for nothing since they would be liable for anything that happened due to a proper repair being made. All I needed was a valve stem replaced!

About 45 minutes later the truck showed up, had me drive the coach up on a block placed under the inside tire, then he replaced the valve stem with the wheel still on the coach and the tire on the rim. Aired it up and handed me a bill for $247.71. $85/hr for repair to the tune of 1.5 hours, $85.00 for the trip, $32.30 for mileage, $2.75 for a valve stem and .16 tax.

Ronnie (WD5GIC) & Jan (WD5IHU)
2003 Monaco Dynasty Countess 42' w/tag, 2012 Ford Flex

texnet is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-29-2014, 10:09 AM   #2
Senior Member
texnet's Avatar
Monaco Owners Club
Join Date: Apr 2009
Location: Granbury, Texas
Posts: 1,349
Update to my GRS Claim.

A couple of days ago I used the Contact Us form at the GRS website and explained my concern that I had been a GRS member since 2009 and had never filed a claim then the first one I called them on the denied.

I also found the GRS webpage that would allow me to file an online claim and send them a copy of the invoice.

The day after submitting the forms, I received a phone call from a GRS Customer Service rep saying they were checking into it.

Today I receivied a phone call from GRS telling me that a check for the full repair was being mailed to me and they were going to review the proceedures with their dispatch desk!!

I am a Happy Camper again!

Ronnie (WD5GIC) & Jan (WD5IHU)
2003 Monaco Dynasty Countess 42' w/tag, 2012 Ford Flex

texnet is offline   Reply With Quote
Old 01-29-2014, 10:16 AM   #3
Senior Member/RVM #90
MSHappyCampers's Avatar

Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,283
That's great Ronnie! Glad they decided to do the right thing!
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 01-29-2014, 10:26 AM   #4
Senior Member
JJH3rd's Avatar

National RV Owners Club
Workhorse Chassis Owner
Join Date: Feb 2011
Location: Covington, GA
Posts: 435
Send a message via Skype™ to JJH3rd
Whew! I'm glad to hear that GRS came through! I've had to use them twice - once for my pickup and once fr the MH and both time the results were good.
J.J. Hayden (KN4SH)
Covington, GA
2005 National Dolphin 5342
JJH3rd is offline   Reply With Quote
Old 01-29-2014, 04:45 PM   #5
Senior Member
csrrsr's Avatar
Freightliner Owners Club
Join Date: Jan 2013
Location: Spokane, WA
Posts: 686
My inside dually went flat for the exact same reason....valve extension. GSC didn't require a new tire....didn't even come up in our conversation. They sent a tire dealer out...no charge.
02 Fleetwood Discovery 37U, 330 Cat pulling a 2006 diesel Liberty..or..2011 4dr Wrangler..or..20' Lund Salmon/Halibut Hunter
csrrsr is offline   Reply With Quote
Old 01-29-2014, 04:56 PM   #6
Senior Member
dennis45's Avatar

Join Date: Jun 2012
Location: BC
Posts: 4,682
Thanks for this post.
Everyone makes mistakes but it is good to know the company is still there to do the right thing.

Dennis & Carol
2003, 4006, 41' DutchStar, Spartan, ISC 8.3L W/BanksPower - 2013 Honda CRV, BlueOx Baseplate, Aventa Bar & Patriot Brake. And the 04 Bird, Sunshine Car.
dennis45 is online now   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
About to spend money, this a good setup?? akeyzoo Toads and Motorhome Related Towing 7 10-02-2013 06:36 PM
Good V10 driving habits John How Ford Motorhome Chassis Forum 28 10-02-2013 06:12 PM
Good solar installation places sadrand iRV2.com General Discussion 12 10-01-2013 01:09 PM
Good Storage Spot for Spare Tire? broadrun Monaco Owner's Forum 68 09-04-2013 07:27 AM
Assistance with Cable TV Operation '09 DSDP JCAT Newmar Owner's Forum 8 06-01-2013 01:17 PM

» Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 02:37 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.