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Old 03-28-2012, 09:49 AM   #1
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Join Date: Dec 2011
Posts: 8
Good Sams Towing

We left on March 23 to go to a campsite that we like about 60 miles from our home. Once on the interstate I had to brake for traffic, the left front break did not release. I pulled to the side of interstate, but traffic was so bad that I drove to next exit 5 miles. Could not get the brake to release, so I called Good Sam Dispatch. Stayed on phone for an hour, was told that no tow trucks were available, was told they would call me back. After 50 minutes, she called and told me that she called many tow companies and nothing was available. I was told to call a tow on my own and they would pay me back. A man came by and stopped to help, he was able to force the brake apart so I drove it home. The repairman replaced the brake line and brake pads, the line had stopped up. Has anyone had Good Sam not be able to get a tow when needed.

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Old 03-28-2012, 10:25 AM   #2
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Country Coach Owners Club
Join Date: Mar 2010
Location: Las Cruces NM
Posts: 163
Good? Sam


I had the same thing happen to me a couple years ago, that's when I switched to Coach Net for roadside service.
Recently I hit something in the road, and destroyed a tag tire. Called coach net and they were great.
Middle of NM on I-10 east and they found a tire, and a service company. Called me back several times to make sure I knew what was happening. It was a total of 3 hours from first call to coach net, to being back on the road with a new 12R 22.5 tire. I paid for the tire of course, but nothing else.
I find their service just great.
NMC | Roadside Assistance - RV Plans

01 Country Coach Affinity 42 Enclave Toad
Lilly the Raschon and Lulu the Terrier.
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Old 03-28-2012, 10:57 AM   #3
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American Coach Owners Club
Join Date: Jan 2010
Posts: 1,666
It seems this is happening more frequently with GS. I wonder if GS is becoming too cheap to pay these heavy duty towing providers enough money to continue to provide service to their ERS customers. It's CoachNet for us as well. Bob
Jan and Bob

RIP 'Squeaky'
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Old 03-28-2012, 05:36 PM   #4
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Join Date: Apr 2011
Location: Port Charlotte, FL
Posts: 717
we had GS (bad service sams). Got stuck in my own yard, needed a tow to get me out to the street. Called a 1 Pm and srtill no one showed up til i raised hell the next morning. finally a person showed up in a pick up truck. No gear to pull me with. I had a big tow strap and hook up to him. No, he wanted the strap around his bumper, so we did it his way. Ooops, when he pulled his pickup bumper came off and he wanted me to pay for the damages to hisa "emergency tow vehicle". Yea rite. My wife pulled me out to the street with her Ford Explorer. Switched to Coach-Net and have had occasion to use them several times.
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Old 03-28-2012, 09:52 PM   #5
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National RV Owners Club
Ford Super Duty Owner
Join Date: Jun 2011
Location: Snohomish ,WA
Posts: 419
Good to know, I have thinking of SC.
Bob & Rita Bazley, the pups Tia & Kali ( shi-poohs)
97 Dolphin 36'
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Old 03-28-2012, 11:45 PM   #6
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Workhorse Chassis Owner
Join Date: Aug 2006
Location: MotherLoad foothills approx.60 m.s east of Sacramento
Posts: 880

I have GoodSam Road Service app sitting on my desk. Getting ready to go full time and would like to hear more evaluation as to GS reputation and performance. I almost skipped this thred....Glad I didn't....Gary Hill, aka adamfolger
Full time since Nov 2012 RVM#41 Gary and Marian Hill 2001 Monaco Dynasty Jack 38' 370 hp ....If it ain't broke I can still fix it.
Like putting shoes on an octopuss, so are the days of our lives....
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Old 03-29-2012, 10:17 PM   #7
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Country Coach Owners Club
Join Date: May 2010
Location: Fremont, Ca
Posts: 49
I had a engine blow up last year and called Good Sam. They had a big ole' tow rig out in about a hour or so. The driver was knowledgeable, towed my rig to where I wanted to go, no hassle, no complaints.

The Good Sam operator called back a couple of times to check on everything.

This was in N. Cal. on I680 in the bay area.
2006 Allure 430 #31437 (Cummins 400HP Engine), 2000 Tahoe Z71 Toad, Sanger V210 Ski Boat. Lifetime Good Sam Member, Lifetime NRA Member, US Army Vet
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Old 03-29-2012, 10:31 PM   #8
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I was on Road Care which put me into Camping World several years back. CW Road care now sold out to Good Sam and now I am with Good Sam? Why? Soon as the subscript dies, I'm switching to CN. Oh Good Sam sent me a notice that I owe them 25.00 to join their club. What club? I didn't order any club from them. I would like to club them however. I am not joining any club thru them.
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Old 03-29-2012, 10:43 PM   #9
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Location: Sunnyvale, CA
Posts: 1,195
I think you can gte a poor experience from either. A couple of years ago I had a poor experience with CN. Took hours to get a service truck out to us to help with a flat tire because they let someone from 90 miles away take the call (even though we wee much closer to other towns) and then the service truck had no air to top off the spare! Also ha poor experiences trying to use them to get some technical support on a fridge issue we were having... went back to GS, have used them once since changing, had a great experience.

In the end, just like phone companies, they all have bad days. I go with the one willing to offer me the lowest price.

The Green Machine -- 2000 Mountain High Coachworks Summit (Spartan chassis / Cummins ISC)
...and F-Troop: Fearghus, Fiona, and Frankie (Cairn Terriers)
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Old 03-29-2012, 10:56 PM   #10
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Forest River Owners Club
Join Date: Sep 2010
Location: Somewhere, BC.
Posts: 5,575
Blog Entries: 8
Just had to call GS last week for a flat tire on my RV. They had someone there in 30 minutes to change the tire off 1 dually. Cost was a factor for me when I joined it was cheaper than BCAA (AAA) As well, it covers any person in my family for any vehicle we own.
Not sure where CN is with that.
Les (RVM12), Bonnie, Morgan and 4 leggers Bella & Bruce
2010 Forest River Cardinal 3450RL 40' Full Body Paint- 2015 Ram 3500 Laramie 6.7 ltr Turbo Diesel, 68RFE Trans. 4x4 SRW SB Pullrite 2900 18K FMCA-420438 Good Sam
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Old 03-29-2012, 11:07 PM   #11
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Location: Vancouver, WA
Posts: 22,354
We got the the Good Sam rally in Phoenix. Due to a mistake our admittance cards were in Will Call. Unhooked the Ody and found the battery was dead (first long distance experience with it). Got it going, then tried to start the rig. It was dead too. Less than two month old 1000 CCA batteries and 4 U-2200's a few weeks younger. Called FMCA towing, talked to a tech support person. Told him I checked the battery and was getting 12.48 volts. After a few more questions he "determined" that it was a dead battery and would send a truck to jump start it. He also warned me that if that didn't cure the problem any tow required would be at my cost. Told him to go ahead and send it. After waiting about 2 hours with no one showing up I found that there was a service tech onsite. Called them and canceled the jump start.
The service got the rig started but it wasn't a bad battery, seems I have a bad solenoid or starter. On our Spartan chassis there are two solenoids, one on the frame and the other on the starter and it could be either one.
Anyway, I was NOT impressed with the "tech support" person and his troubleshooting expertise.
Had I gone through with the jump start and needed a tow it would have all been my cost as they only cover one service call per problem. I ended up paying $95 for the onsite call, but still might save the cost of a tow if it happens again.
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '05 Odyssey
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Old 03-30-2012, 08:51 AM   #12
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Join Date: Aug 2008
Location: Texas
Posts: 11,234
Used GS on March 23, 2012. Called them on March 22nd but at my request they were not to dispatch until the next morning. (Long story). Service was supposed to be threre by 8:30. I called GS when they did not show up and 30 minutes or so later they were there. Great towing company. GS worked for me.
Wayne MSGT USMC (Ret) & Earlene (CinCHouse)
2008 Winnebago Destination 39W
It is what it is, and then it is what you make of it.
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Old 03-31-2012, 02:03 PM   #13
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Location: Silver Springs, FL. USA
Posts: 16,418
It's a crap shoot. Sometimes there aren't many (or any) reliable tow operators where you break down, and sometimes they are all busy. There may also be tow operators who won't do business with the national dispatcher companies, for whatever reason (low or slow pay, previous complaints, etc). In my opinion Coach Net goes then literal extra mile to get help for you and has a better rep with the towing and tire companies, but on any given day/location they can still come up short. I pay the few dollars extra for CN.

Gary Brinck
2004 American Tradition; 2014 Buick LaCRosse
Homebase in the Ocala Nat'l Forest near Ocala, FL
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