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Old 07-04-2012, 12:30 PM   #1
Senior Member/RVM #90
MSHappyCampers's Avatar

Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,299
GoodSam and CoachNet ERS limitations.

Someone on one of the RV sites posted a summary of service limitations on CoachNet ERS, which I have copied below. It seems to me that they are leaving themselves some HUGE loopholes to get out of providing road service, especially the part about "improper maintenance" and "mechanical defects". That covers a LOT of territory!

"Mechanical Defects and Improper Maintenance
In case of mechanical disablement due to mechanical defects or mechanical
disablement due to a) improper maintenance, including but not limited to, use of
alternative fuel or improper fuel, improper servicing or drainage of fuel separator,
failure to maintain the battery during storage and prolonged periods of non-use, or
b) fire, flood, riots and other natural disasters, explosions, riots, and acts of
terrorism, Coach-Net shall assist you in finding assistance for your vehicle
but all service provider fees and other costs related to towing or other
roadside services shall be at your expense."

Below is a copy of Good Sam ERS coverage limitations.

"This Program does not service or offer reimbursement for the cost of parts (including keys), fuel, other liquids, or labor for repairs or installation of replacement parts. Other exclusions include expenses resulting from calls from cellular phones, storage charges, delays or displacement, or clean-up. Unless expressly listed in this benefit brochure, expenses incurred for hotels, meals, campgrounds, car rentals, taxi fare or airfare while your vehicle is disabled or being repaired are not included.
• In connection with driving or riding in any other vehicles
other than membership-owned vehicles.
• As a result of acts of God or nature (e.g.,floods,
hurricanes, tornadoes, earthquakes), fire, vandalism,
and snow removal.
• For vehicles with pre-existing mechanical disablement
For each disablement event under this agreement, member is
entitled to a maximum of one hour of either Towing Preparation
Services or Recovery Services. Towing Preparation Services
include any of the following services: winch-out, extrication services
and preparation for towing. Recovery Services include winchout
or extrication services to allow the vehicle to proceed safely
under its own power. However, if disablement is caused solely by
an accumulation of snow by any means, the member will not be
entitled to any Towing Preparation Services or Recovery Services."

You have to decide for yourself which one gives the the most protection!

Good luck & God bless!

Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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Old 07-04-2012, 12:52 PM   #2
"Formerly Diplomat Don"
Dutch Star Don's Avatar
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 7,222
MSHappyCampers.....I'm reading the above a little differently. First off, how would they know if you didn't maintain your coach from a service call where you're broken down on the side of the road. I think the above is more about multiple tows for the same issue. If you break down beacause you have a tank of ten year old diesel and every fifty miles it fouls your filters......I think they would not tow you after the first instance.

Don & Mary
2014 Newmar Dutch Star - All Electric - 450 ISL
2016 GMC Canyon 4WD Crew Cab
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Old 07-05-2012, 02:45 PM   #3
Senior Member/RVM #90
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Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,299
Don, I understand what you are saying. I'm just looking at the big picture. CoachNet is leaving themselves loopholes to get out of taking care of you. It seems to me that GoodSam is saying they will take care of you no matter what caused the problem. I know that's a broad interpretation but I called Good Sam ERS, read them the CoachNet policy, and asked if they had similar restrictions. They assured me that they didn't, and pointed out the section of the guide that I printed out above. I was about to switch to CoachNet, but this changed my mind. I'm not telling anyone else what to do, just suggesting that they read the fine print carefully before making a decision. Thanks for your comments!
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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Old 07-05-2012, 04:29 PM   #4
Senior Member
Join Date: May 2011
Location: West Augusta, Va
Posts: 146
i lost two tires on my toad while in south dakota and called gs and they responded very quickly at no charge i had 1 tire go down causing the front wheels to turn hard left destroying the other tire i had the white rag on the steering wheel but the way the sun was i could not see it so when i got home i made a light that plugs into the lighter an can be seen even at nite
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Old 07-05-2012, 04:55 PM   #5
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Fleetwood Owners Club
Join Date: Jun 2009
Posts: 3,699

Here is Allstate RV Road Help. They don't care whose or what type of vehicle you are driving as long it isn't commercial. https://www.allstatemotorclub.com/amc/plans/plans.faces Personal Assist 24/7 Concierge 24-HOUR EMERGENCY SERVICE Roadside Assistance: UNLIMITED Benefit * Road and Towing Service Tire Change Service Fuel Delivery Lockout Service Trip Interruption: $1500 Benefit Arrest Bond Certificate: $2000 Benefit Quick and Exceptional Emergency Roadside Assistance for you and your family. 24/7. Driving a car, van, SUV, pick-up, motorcycle, or motorhome? You and your spouse are eligible for benefits in any non-commercial vehicle, whether you own, lease, rent or borrow it. We even cover your ATVs, trailer and other recreational vehicles. We'll get you back on the road...fast! Need a jump-start? A tire changed? Fuel delivered? A tow? Locked out? We have more than 35,000 service providers in our nationwide network. And there's no paperwork to worry about. Just sign the service provider's job ticket and drive on. It's that easy. Getting stranded interrupts your life. We'll ease the hassles. If you can't safely drive your car due to collision more than 100 miles from home, you may request Trip Interruption reimbursement for certain meal, lodging and transportation expenses up to $1500. A little help when you've been pulled over. Use your $2000 Arrest Bond Certificate** in lieu of cash—or to avoid surrendering your driver's license—if you're arrested for certain moving traffic violations. We'll make your life easier every day...not only when things go wrong. Being an Allstate Motor Club member means you receive special member privileges. These include our helpful Travel services - from mapping your travel route to suggestions on hotels and must-see destinations. You'll also find great savings on rental cars, restaurants, entertainment and more.
99 Discovery 34Q ISB
2014 MKS AWD EcoBoost Toad
Fulltime Since "99"
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Old 07-06-2012, 03:35 AM   #6
Senior Member
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Monaco Owners Club
Winnebago Owners Club
Join Date: Sep 2011
Posts: 6,388
I've had CoachNet for 2 years now.

Used them twice and both times they provided stellar service.

Less than the quoted hour each time, the CN operator called back both times with the name of the service provider and their phone number, then the actual service provider called to let me know when they would be there.

Never paid a penny either time, other than the tip to the mechanic.

Never once was I questioned about maintenance. I agree a loophole may exist, just saying they have never tried to exploit it in my dealings with them.

US Navy Vet, Liberty Tree Member of Oath Keepers, NRA & VFW Life Member, Alaska EMT.
2009 Safari Cheetah 40 SKQ
2009 Winnebago Chalet 231CR
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