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Old 02-05-2014, 02:13 PM   #1
Holiday Rambler Owners Club
Join Date: Oct 2013
Posts: 39
Great Customer Service

I just had the greatest customer service experience that I have to share. Earlier this morning, after doing some research, I decided to buy a Progressive Industries SSP50 Smart Surge protector. The first place I went to was Amazon They had it for $115 plus shipping. I then found it at TechnoRV for $98 with free shipping. If that wasn't good enough, they wanted to know if I had a trip planned. I told them I wanted to leave by next Wednesday. I placed my order around 10am and they had my order shipped with a tracking number by 12 Noon!!! Less than two hours start to finish! I will definitely be doing more business with Phil and TechnoRV...check them out.

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Old 02-05-2014, 03:38 PM   #2
Senior Member/RVM #90
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Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,250
I'll have to check these folks out. Thanks for the tip!

Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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Old 02-05-2014, 09:49 PM   #3
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Thor Owners Club
Join Date: Jun 2011
Posts: 2,881
We complain loudly about poor service, so its nice to see a compliment about great service. Checking them out as well.
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Old 02-06-2014, 03:54 AM   #4
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Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Aug 2009
Posts: 24,499
Originally Posted by Fred1609 View Post
We complain loudly about poor service, so its nice to see a compliment about great service.
I agree.

Cliff,Tallulah and Buddy ( 1999-2012 )
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Old 02-06-2014, 07:11 AM   #5
Holiday Rambler Owners Club
Join Date: Oct 2013
Posts: 39

Yesterday must have been my day! After I ordered the surge protector I ordered a Roadmaster Reflex Steering Stabilizer from etrailer.com. Not only did I save over $100. on the stabilizer and mounting brackets, I received this email with my order confirmation and a nice surprise...I must be living right

> On Feb 5, 2014, at 8:24 PM, Bryan R at etrailer.com <cs@etrailer.com> wrote:
> William Prohs,
> Your order has shipped!
> When you placed your order, you selected the standard (5 to 7 business day) shipping. I gave your order special priority today and was able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost to you! Your order shipped today and will arrive earlier than we promised.
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