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Old 11-28-2015, 08:02 AM   #1
Winnebago Owners Club
Join Date: Mar 2014
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Help! Leveling jacks won't retract

Not a mechanical person and my leveling jacks on my 2015 Itasca Sunova won't retract, want to start heading back to Florida about 2 hours ago.
Can anyone give me any suggestions?
Larryg 17

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Old 11-28-2015, 08:09 AM   #2
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Any noises after depressing the "Store" button? Probably a 12 volt breaker/fuse.

Dave and Holly
2011 Winnebago Sightseer 33c with a 2011 Honda CRV behind.
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Old 11-28-2015, 08:11 AM   #3
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It seems like it tries to retract but it times out after 50 seconds and the jacks don't move
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Old 11-28-2015, 09:19 AM   #4
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If it's HWH, put it in store and pry the jack up with an 8 ft 2x4. I carry on all the time.

Tom & Jan ---- Westwing43
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Old 11-28-2015, 09:46 AM   #5
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I once had something similar happen to me. I remembered reading that there was an emergency override built into the system that retracted the jacks if you put the transmission in drive. I don't know if that is the case with all manufacturers but mine was HWH, as are most. I made sure the parking brake was on, started the engine, stood on the brakes and shifted into drive. Sure enough, the jacks retracted immediately. Scared me to do it but it sure worked slick. Afterwards found out I had a loose wire underneath the control pad.
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Old 11-28-2015, 10:14 AM   #6
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If it is all jacks the most likely cause is a loose wire as said. Lift up the control panel carefully and check all connections to it. Don't lift too high or you will pull wires loose in the process.
Mel (Melanie) and Harry
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Old 11-28-2015, 10:22 AM   #7
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Have you tried raising the coach, then lowering?
Craig and Jessica | RV Rookies | 2014 Fleetwood Bounder 35K| Tampa, FL
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Old 11-28-2015, 11:06 AM   #8
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If it is HWH, you can 1st try prying them up with the 2 x 4. If that doesen't work, you can manually open the solenoid valves. You need Owner's manual for your model. There is a step by step trouble shooting guide for these situations.
Scotty and Kristen, Airedales Dagny and Wyatt
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Old 12-01-2015, 10:46 AM   #9
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Of course the jacks have to be up enough to get a 2x4 under the plate....or am i missing something?
Ken, Judy, and the Angels--2005 Fleetwood Southwind--2008 Cargo Trailer--2003 EZGO Golf Cart
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Old 12-02-2015, 11:41 AM   #10
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Thanks to all

As I mentioned I am not mechanical and did not even know where to look.
But the fluid level was bone dry. Added new fluid works fine .
Thanks for all the suggestions.
By the way not real happy with good Sam, "we will send someone out but you have to pay them directly. So evidently all they do is find someone for you and that is it!!
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Old 12-02-2015, 12:02 PM   #11
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Your fluid should be full when the jacks are retracted and low when they are down as the fluid is in the jacks when they are down. If you filled the reservoir when the jacks were extended you probably overfilled it.
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Old 12-02-2015, 11:23 PM   #12
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Nope only filled half way, to account for fluid in jacks.
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Old 12-03-2015, 04:47 AM   #13
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Originally Posted by Larryg17 View Post
...By the way not real happy with good Sam, "we will send someone out but you have to pay them directly. So evidently all they do is find someone for you and that is it!!
As far as I know, all roadside assistance works like this. They find someone to do the service and pay for the truck to come to you. They will also pay for the cost of a tow, if necessary, with the limits on distance as defined in by your particular service. However, you have to pay for the actual cost of the repairs whether it is a simple tire repair, diagnosing a problem with your jacks or all the way up to a complete engine overhaul.
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Old 12-03-2015, 11:53 AM   #14
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Questions: Hydraulic or electric (Sounds like hydraulic)
HWH or Power Gear.
(HWH has 2 springs per jack, Power gear ONE.. most of the time)

IN all cases if they are hydraulic there is a procedure I'd follow.
First try to extend them a bit more. Then lubricate as described in the very fine Owner's manual that came with your RV. or if you do not have it,, Power Gear recommends (I may spell this wrong) Silicon Spray. Not sure what HWY suggests.. I have Power gear.

Spray and whipe, Spray and wipe again. Then hit the retract. See what happens... If luck is with you jacks retract.

If that does not work you may have a control failure..

SOME power gear jacks you can remove a black cap from the valves and open them manuall with a screwdriver.. ONE of those is called the "DUMP" valve. that one you open .. Well I'd do it last.. (You should have 3 valves grouped and one off to the side)

Other power gears do not have the manual option.. on those .. Well loosing the hoses may be messy.. (or simply removing the valves from teh housing) but it will work..

There is another way to do it and I've used that method but it takes wire, and knowledge... Not something I'd care to describe online.

Home is where I park it!
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