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Old 08-18-2008, 11:46 AM   #1
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From RV Industry News;

RV Industry News has learned that extended warranty provider Heritage Warranty Services may be out of business.

After receiving a tip from a dealer in Louisiana that none of the dealership's claims had been paid this year, RV Industry News attempted to track down the company.

The toll-free numbers given to RV dealers (800-753-5236) are being answered by a company that tells callers they are a "third party" and have nothing to do with the administration of the contracts. The company refuses to provide information about where the company is headquartered or to provide contact information for someone authorized to speak or act on behalf of Heritage Warranty Services.

A Google search of the company reveals that scores of RV dealers and consumers have been reporting problems with the company.

RV Industry News uncovered legal documents filed by the Connecticut Attorney General's office against Heritage Warranty Services in 2003. However, the phone numbers contained in correspondence from the office of legal affairs for Heritage Warranty Mutual Insurance have been disconnected.

Several companies are doing business as Heritage Financial Services in Lincon, Neb., where the warranty company is reported headquartered. Yet people answer the phone at those companies claim they are not affiliated with Heritage Warranty Mutual or Heritage Warranty Services.

A spokesperson for the Nebraska Attorney General's office referred RV Industry News to the Better Business Bureau, which also provided a number that had been disconnected. Even the fax number for Heritage Warranty Services has been disconnected.

A call to the Nebraska Secretary of State's office revealed that the company is not legally registered to do business in the state.

Anyone having contact information for Heritage Warranty Mutual or Heritage Warranty Services is encouraged to contact Greg Gerber, editor of RV Industry News, at 920.691-1242 or by e-mail at ggerber@milomediapub.com.
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Old 08-18-2008, 11:46 AM   #2
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Newmar Owners Club
Retired Fire Service RVer's
Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,617
From RV Industry News;

RV Industry News has learned that extended warranty provider Heritage Warranty Services may be out of business.

After receiving a tip from a dealer in Louisiana that none of the dealership's claims had been paid this year, RV Industry News attempted to track down the company.

The toll-free numbers given to RV dealers (800-753-5236) are being answered by a company that tells callers they are a "third party" and have nothing to do with the administration of the contracts. The company refuses to provide information about where the company is headquartered or to provide contact information for someone authorized to speak or act on behalf of Heritage Warranty Services.

A Google search of the company reveals that scores of RV dealers and consumers have been reporting problems with the company.

RV Industry News uncovered legal documents filed by the Connecticut Attorney General's office against Heritage Warranty Services in 2003. However, the phone numbers contained in correspondence from the office of legal affairs for Heritage Warranty Mutual Insurance have been disconnected.

Several companies are doing business as Heritage Financial Services in Lincon, Neb., where the warranty company is reported headquartered. Yet people answer the phone at those companies claim they are not affiliated with Heritage Warranty Mutual or Heritage Warranty Services.

A spokesperson for the Nebraska Attorney General's office referred RV Industry News to the Better Business Bureau, which also provided a number that had been disconnected. Even the fax number for Heritage Warranty Services has been disconnected.

A call to the Nebraska Secretary of State's office revealed that the company is not legally registered to do business in the state.

Anyone having contact information for Heritage Warranty Mutual or Heritage Warranty Services is encouraged to contact Greg Gerber, editor of RV Industry News, at 920.691-1242 or by e-mail at ggerber@milomediapub.com.
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Old 08-20-2008, 09:12 AM   #3
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Awwwww dang! My RV is in the shop now for obvious warranty work. If I had known this before taking it in, I probably would have ordered the parts and done the repair myself! I noticed that the warranty company was reluctant to pay any claims beginning over a year ago. :-(
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Old 08-22-2008, 07:35 AM   #4
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Yep, tis true. I had to pay for the repairs and file my own claim with the warranty company. Apparently the repairs were covered by the warranty but the shop was told they might not get paid in the foreseeable future.


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