Kudos to CoachNet

sdennislee · 12-14-2011, 10:59 PM

I hit a sink hole in Louisiana 2 nights ago. I flet the ground give way under the front tire but was going to slow (pulling into a parking lot) to clear with the rear tires.

Bent the rim and flattened the inside rear dual.

Called CoachNet, talked to a very nice lady.

See told me she would call me back with the name of the service company. With in 10 minutes I heard from her and the service company. 30 minutes later the truck was their. The service tech took less than 20 minutes to swap my spare.

As he was finishing the job CoachNet called back to check on me.

Right at an hour from the time I called I was down off the jack and underway.

I should mention this was 1:00 AM.

Very impressed.

Now I know why I carry a mounted spare. Imagine finding a rim at 1 in the morning on the side of the road.

powerboatr · 12-14-2011, 11:34 PM

That is good to hear

we have them to

sdennislee · 12-15-2011, 08:01 AM

It was my first ever call so I didn't know what to expect. If you are calling for flat tire, get that information out early in the call. It would appear they have a prepared questionnaire they work form. She asked for engine make and size, transmission make and model, length and weight of coach, etc... I felt a bit bad I let her get through all that. Her first question was "are you in a safe place?"

The repair shop dispatcher was very professional. He wanted to know about skirting around the coach (so he sent the right kind of jack to fit under the coach), he verified that I had a spare and made sure I had his number.

CoachNet paid the entire bill, no questions asked.

I tipped the service tech who came out. He was very careful with everything he did so as not to scratch the rims. He crawled under the coach to make sure the sink hole didn't damage and lines, hoses, cables, etc...

I have to guess that the cost of this service has more than repaid my CoachNet membership.

larry koenn · 12-15-2011, 08:27 AM

We also have Coach Net and I had to call them for the first time two weeks ago. I got stuck trying to back the MH out of a friends yard. I had the same experience, they found a big wrecker and winched me out within an hour, and at no extra charge to me. I gotta stay out of peoples yards when it's raining.
Larry

sdennislee · 12-15-2011, 08:33 AM

I am looking at widening our driveway for the same reason. Ours has a couple tight curves in it, while I have never been stuck I have incurred the DW's wrath a few times for putting dually size ruts in "her" yard. I too need to stay out of the grass when it has been raining.

K-Star · 12-15-2011, 08:48 AM

I've called CoachNet a couple of times. Once when I blew an outside rear tire on my dually (got cut off and my rear tire hit the top edge of a storm sewer). Second time when one of my other trucks needed to be towed to the dealer for repair. CoachNet told me that the manufacturers road service would cover that, but that they would dispatch a tow truck and THEY would work it out with the manufacturer. Third call was to replace a blown tire on my 5er. Last call was 3 weeks ago when I needed the spare mounted for another flat 5er tire.

They always called back within 10 minutes with the name of who they dispatched and a guesstimate of how long it would take them to get there. Usually an hour later to get a status.