The passenger seat belt was not retracting on my MH when I first bought it. I ordered a replacement used bely from Colaw RV back in November. Then it sat in the box for two months.
I finally got around to installing it and found out (1) I had ordered the wrong seatbelt and (2) the original seatbelt had a large foregn object stuck in it that was preventing the belt from retracting.
I figured after two months with a used part I was just going to have to eat the $50.00. NOPE! Colaw issued an RMA and a return label and credited ny credit card for the full purchase price, incl shipping.
I had never had a need to use Colaw RV but will use them in the future for sure!