Quote:
Originally Posted by bob91yj
I'm a service advisor at an automotive dealership and I'll second the pulling the "attorney" card. As soon as a customer tells me they have an attorney, my business with them is done. I refer them to our corporate attorney at the business office.
BTW, I take great pride in my customer service, do what I can to get a customers concerns resolved at my level. Management often accuses me of being on the customers side...my response to them is I do what I think is the right thing to do if it was my mom's car.
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My late father was an attorney (and a claims investigator for a major transportation company not related to motor coaches and campers). His advice to me was "never threaten to bring in a lawyer; collect information, documents and phone logs and then talk to your lawyer - let him/her explain potential remedies available under the law and if the lawyer's intervention is called for, it should surprise your opponent."
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