Have you tried reprogramming the shade? If not find the program button (should be at the end of assmy.) press and hold for 3-5 seconds and then run the shade all the way down and then all the way up without stopping during descend or ascending the shade.
Mike, RVIA & RVSA Certified Master RV Technician
Amy, Dr. Assistant - Roxie & Mei Ling, four legs each
2000 Gulf Stream Scenic Cruiser 450 hp & 1330# torque
06 Saturn Vue, 06 Chevy Z71 4x4 & 2014 Corvette Z51 M7