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SmokyRV · 12-07-2013, 03:10 PM

The post is not to bash Blue-Ox-Towbars.com, but to state the facts and you decided if you would do business with them.

IMPORTANT NOTE This post is not about the Manufacturer Blue Ox, at the web site blueox.com. but that of Blue-Ox-Towbars.com a dealer of Blue Ox products.

Here are the facts.

October 28, 2013 I order a Blue Ox tow bar, base plate for a jeep, locks and other accessories for a total of $1,200+I was advised the products would be shipped in two weeks. I was also told that because they were given free shipping that my CC would be charged immediately, sounded fair.

November 15, 2013 I called to find out the status of my order since I still had not received an email on shipping, (they advised me an email would be sent when the product was shipped).I was advised that I should have been told 2 to 3 weeks for shipment, irregardless 3 weeks had passed. I was told they will check into order.

November 20, 2013 I called an conveyed my displeasure that I had heard nothing on this order. Was told next week was Thanksgiving week and that they had a short week. I advised them that I wanted the order shipped now, enough was enough. At that point I was told they would ship either Tues or Wed of next week. When I called beginning of next week I was given a FedEx tracking number. The tracking # was not to my adress once it showed up on the FedEx site. Called and advised them of wrong shipping info, will check and get back to me.

December 5, 2013 Acknowledged shipped my order to wrong person and will check into when they can ship my order.

December 5, 2013 decided to call Blue Ox and see if they were having any issues with this dealer. Of cource they were not inclined to comment but a spokesperson took all my information and advised me they would contact the dealer to get resolution.( ALL items I had ordered were instock at Blue Ox)

December 5, 2013 received an email from TowBars.com appoligizing for the incorrect shipping and they would try to resolve my issue and get back to me today. Texas had bad weather excuse or not but no one contacted me from Towbars.com

Dec 5, 2013 Blue Ox rep called me to follow up on my order. Advised them that Towbars.com did not get back to me.

SO, you decide if you want to deal with Towbars.com.

Please do you and me a favor, please don't give me advice on how to dispute CC who to buy from next, call attorney general, etc. I am aware of all that good stuff.

Hindsight, I have gone to BBB site to see their rating of F

I am posting this thread as to my experience with the company, you decide!

I have a feel that Pro Hitches.com may be another subsidiary of Towbars.com since the same exact addresses show on both of those websites.

spritz · 12-07-2013, 03:48 PM

BUMMER Good luck getting this resolved.

djbmsu · 12-09-2013, 06:50 PM

Service for many business today is absolutely terrible. EBay is no better and will allow misleading, lying vendors and do nothing about it, even with all of the false documents provided.
Sad but buyer beware is far to common today !

H. Miller · 12-10-2013, 05:09 AM

Does everyone know that to Google a companies "history" all that need be done is type "reviews" after entering the company name? It normally includes the BBB rating......

LeeRevell · 12-10-2013, 11:09 AM

At this point I would cancel the order immediately, and have my CC company NOT accept any charges on my CC for this company. If they already charged it, I would dispute the charge on grounds of no product recieved.

Medico · 12-10-2013, 03:30 PM

I have had great luck with Towbars and Brackets. They are generally Roadmaster dealers, but may also help with Blue Ox.

Good luck with your problem.

SmokyRV · 12-10-2013, 04:54 PM

Follow up facts.......................

Rep from BLUE-OX-TOWBARS.COM called Monday at noon. Said everything would ship tomorrow and I would receive email.

Tuesday 5:00 PM I called Blue Ox directly, order was not paid for and not released for shipment.

Called TOWBARS spoke with rep didn't get my order in would try tomorrow.

Called CC company and started dispute process.

Note web site now shows as TOWBAR Finders.com although URL is the same.

You decide if you want to do business with them.