This little story begins Friday August 17 as I arrive at a local campground and upon shifting into reverse, my backup camera doesn't work, just a black screen with distance markers. The next Tuesday, I call the service Dept at my dealer and explain the problem. The service Manager tells me that they are not a Weldex dealer and do not know if they can get parts for it, she proceeds to flip though a catelog and says " nope , no Weldex cameras is my catelog". I then ask if they can at least look at it and she replies that service is 2 weeks out. I tell her that I need it the following weekend, can I make an appointment for monday in 2 weeks? She now informs me that it has to be there to be in line for service and the last backup camera they worked on, took 8 months to get parts!
The more I think about the conversation, the madder I get, so its off to iRV2.com to research Weldex camera problems. A common name keeps popping up in the threads, RV Cams Inc, www.rvcams.com
, so I look them up and give them a call. A real honest to goodness person answers the phone and I explain my problem. Chuck says it is impossible to diagnose over the phone but if I will ship it to him, he will diagnose the problem for FREE and call me back. So tuesday afternoon, I remove the camera and monitor and box it up to ship Wednesday.
This is where the story gets fun. Thursday after i get off work, I load my tractor on my gooseneck in order to go pickup a Sidewinder Rotary clipper that I had purchased off of Craigs List. About 3/4 of the way to pick up the mower, I have a blowout on the trailer. I get out my trusty iPhone and find a tire store 2 miles away, 4:45 and he is closed eventhough the sign says 5:00. The fire Dept is across the street and I ask the firemen about a tire and informed that I must go back 10 miles to a larger town. I ask if I can unload the tractor and leave it there and they agree to babysit while I am gone.
As I am headed back to the other town, Chuck calls and has found that my monitor is fine but my camera is bad and that they do not have my camera in stock, it is on order but hasn't arrived yet. He then informs me that he will call the next day and find out when the camera will be in and let me know.
I go to Sam's first and ack for a 16.5 inch 10 ply trailer tire and am told that they do not carry trailer tires. I next go to Wal-mart and ask the lady for the same tire, she goes in the back and returns carrying a 12 inch utility trailer tire and wheel with a tape measure measuring the outside diameter of the tire. I try to explain but to no avail. Sears is my next stop, they have never heard of a 16.5 inch tire. TSC will have it! Nope. A big John Deere dealer is my last hope, nope, but while I am here I might as well get blades for the mower. NOt in stock, will have to be ordered and they need model number and serial number, fair enough, Ive got to come back this way tomorrow to pick up the cutter anyway.
Friday afternoon, I borrow a trailer and go to the fire dept to load tractor. I load the mower without any problems. Chuck calls and is having my camera shipped next day and it should be in his hands monday morning, he will call me monday. I head back to the John Deere dealer and get a different parts person. I have all the information but he tells me that they aren't a dealer for Sidewinder and cant get parts, I explain that the day before I was shown a parts book with the parts in it. Ten minutes later he comes back and informs me that they can get some parts, just not the ones I need, figures!
Monday morning, Chuck calls and has my camera ready to ship. I have a delivery notice that it will arrive tommorrow, Tuesday, and an invoice emailed to me. I wonder if Chuck knows where I can get blades for a Sidewinder mower and 16.5 inch tires?
If you have backup camera problems, Call Chuck at RV Cams Inc!!!!!!!