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Old 09-20-2014, 12:02 PM   #1
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Unhappy New RV, Refrigerator doesn't work

Brand new Itasca Navion 2015 and the refrigerator doesn't work. Any ideas about how a new refrigerator fresh from the factory would not work? Thank you for any suggestions. - Brand new to RVing!:
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Old 09-20-2014, 01:10 PM   #2
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When you say it doesn't work, do you mean no cold or no power? If it's a typical RV fridge, it needs 12 v for the controller/ignition. It usually is indicated by LEDs or display above door. If you have 12 v, do you have LP gas? (Try stove or oven burner) Are you hooked up to shore power?(120 v) What type of refrigerator in your RV?
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Old 09-20-2014, 01:27 PM   #3
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Welcome! RV fridges take about 24 hours to get down to temp. A little more info and someone may be able to help. What make/model fridge? Are you plugged into power or running it on propane? If not plugged in are the batteries charged? Any lights on the display?

Good luck with it and let us know what the fix was.
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Old 09-20-2014, 01:31 PM   #4
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It appears that the 2105 Navion has a two door Norcold fridge.

Are you on shore power or battery power? If on battery power, do you have LPG in your tank?

Are there any lights on the front control panel?

Is the fridge turned on?

What have you tried already?

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Old 09-20-2014, 01:46 PM   #5
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Have you contacted your dealer? This is their problem, not yours
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Old 09-20-2014, 04:32 PM   #6
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New refrigerators come with a manual. Just another option.

Study your controls. Is it even turned on? It doesn't come on automatically by plugging in the cord. You should see a on/off switch on the refrigerator itself. Good luck.
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Old 09-20-2014, 04:45 PM   #7
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Glad you're aboard. Sorry you're having problems with your new rig. As the others have said, more information please. Best of luck i finding a solution. Enjoy your adventures and be safe.
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Old 09-20-2014, 04:59 PM   #8
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Quote:
Originally Posted by Shevegan View Post
Brand new Itasca Navion 2015 and the refrigerator doesn't work. :
Quote:
Originally Posted by missourijan View Post
Have you contacted your dealer?
This is their problem, not yours
X2 !

For the "big bucks" RV dealers charge for a new coach, they should be held responsible for any defect in a "brand new" coach.

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Old 09-20-2014, 05:57 PM   #9
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X2 !

For the "big bucks" RV dealers charge for a new coach, they should be held responsible for any defect in a "brand new" coach.

Mel
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How much do you think a dealer actually makes on a RV?
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Old 09-20-2014, 06:23 PM   #10
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I think the problem is a very small thing such as not having the controls in the right place.

Not saying that they did, but dealers transferring a new unit to a new user would have certainly tested the refrigerator and there should have been a walk-through demo by the dealer.....but then, we all know dealers, right?
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Old 09-20-2014, 07:52 PM   #11
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He said he went back to the dealer and had it replaced and the new one did not work either.

I am amazed the dealer did not check for proper operation and, once confirmed it was working, instruct the owner on how it operated.

But I am also convinced that happened... At least half of it (The latter half) This sure sounds like a user error to me.

Fridge needs 12 volt and EITHER 120 volt AC or Propane to operate.. Do not operate inside a closed garage (leave the big door open)

Make sure RV is connected to shore power and verify by using Air Conditioenr in FAN mode

Turn on Fridge, you should see some kind of indicator WIthout having a Norcold to examine I can not tell you what you should see.

IF you see nothing (You simply said it does not work) you have a 12 volt or control or control board problem IF it is a 12 volt problem nothing can fix the fridge cause nothing is wrong with it.. Check your 12 volt fuses or breakers.

If you get an indication please tell us what it is,, Check back with the fridge in 24 hours to see if it is cold inside.

If you turn off the 12 volt and are NOT connected to shore power, or if the batteries run down, FRIDGE WILL NOT WORK.
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Old 09-20-2014, 09:10 PM   #12
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Quote:
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He said he went back to the dealer and had it replaced and the new one did not work either.
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Old 09-21-2014, 07:20 AM   #13
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For the "big bucks" RV dealers charge for a new coach, they should be held responsible for any defect in a "brand new" coach.
Mel
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Quote:
Originally Posted by 1mainiac View Post
How much do you think a dealer actually makes on a RV?
1mainiac
I have no idea.... but I'm sure it is more than enough to make sure that the refrigerator in every "brand new" RV they sell WORKS!
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Old 09-21-2014, 08:52 AM   #14
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Clearly the dealer has a problem if it is broken. OTOH if somebody is totally new to a motor home there is a lot to absorb in a 1-2 hour walk through and enough ways for the end user to screw up to make it valid to get a little advice and do some homework before running back to the dealer. Perpetual hand holding is available if you want to buy it but it is expensive. ;-)

I'd run the stove long enough to boil a quart of water. Turn on an interior light to watch it. After the water boils turn the refrigerator on automatic. The light should light telling you it is working. Come back in a couple of hours and check if the metal plates inside are cold, maybe wet and maybe frosted. If it is things are working.

If the stove does not stay on long enough to boil the water you have a gas valve problem. If it is not turned off then try turning it all the way off and then slowly turn it back on. Current valves have a flow sensor that will shut down the gas if there is too much flow in case the line is broken. If the tank is not showing full you also may be low on propane as the valves are notoriously inaccurate.

If the interior light is not on the 12V is shut off or there is a problem. The refrigerator will not have power to it's control board to run the unit.

If the refrigerator light does not light or stay on there is another problem worth talking to the dealer about assuming the other things are working.

If the refrigerator is working OK then plug the unit into AC power. The microwave should start blinking and the refrigerator should switch to electric on the panel. That might just mean the gas light goes off.

If the Microwave display is not blinking you probably have an AC problem and the refrigerator will probably stay on gas.

Check it out. It's part of owning a MH.
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