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Old 01-07-2005, 12:27 PM   #29
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I think we've been relatively pampered with our automotive products, not that I don't like it, but I recall when I bought my first few auto-mobiles that it took several months to get the "bugs" out of the autos. Only when the well-built Japanese cars hit the U.S. market did our manufacturers get busy and build cars that you didn't have to get repaired over and over again after they were purchased. In this case, a little competition from overseas helped all of us.
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Old 01-07-2005, 08:36 PM   #30
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....No that is not the way to go...."He with the Gold-Makes the Rules"....any other way is a joke played on you and theft of your money....go after them on paper-on the computer-on every RV site possible and make it public and make it loud and make it often....geof kaye
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Old 01-07-2005, 09:05 PM   #31
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I won't take my dog to Camping World or Sothwest RV in New Braunfels.

Southwest RV:
Went looking for a new rig.... Worst case of high pressure sales I have ever had. Keep the license trick, low ball the trade, high price the new unit, and send in the deal closer. It took me telling the salesman that if I didn't get my license back in 30 secs he would be taking his teeth home in a glass. He whipped them out of shirt pocket :-)... 2 letters went unanswered. 1 to Gulf Stream and 1 to Southewest RV
Payback - Bought a Newmar Mountain Aire the following Monday!!!!

Camping World....
Rude phone sales type when I told them I could buy most of want I wanted form Campers Choice at Presidents club prices, free shipping in some case and no sales tax.
Rude sale type in the New Braunfels store. WHn I asked if they would price match Campers Choice he smarted off, "Does the building have a big W on the front" Left and will never return. Unanswered EMAIL to David Garvin CW CEO.
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Old 01-09-2005, 05:02 PM   #32
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Status update: I finally got in touch with Lonnie, the service manager at Lone Star RV (our selling dealer) - he was out sick most of last week. He said he had never had to change out a slideout drive mechanism on a Mobile Suites (that's encouraging), so he went out on the lot, pulled the access cover on a stock unit and checked out what was involved. He then called Mobile Suites tech support who stated that, even though the motor is running on our unit, they want Lonnie to change out the entire drive mechanism, including the motor and gearbox. Lonnie said that (1.) they wanted the entire old unit back for analysis and (2.) they wanted to ensure that, to the best of their ability, we wouldn't have any more problems.

When the drive assembly arrives, Lonnie will call me and I'll take the RV in for installation - he says it's about a 1 to 1.5 hour job, so it shouldn't be too involved.

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Old 01-10-2005, 06:30 AM   #33
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I think you may have misunderstood my point about cooperation. I was impressed with their help & letting me fix it but also understand manufactures reluctness to let individuals do their own waranty work. It may end up causing them more trouble then what they started with.
My point was we deserve that kind of cooperation especially when we take it to a dealer or the manufacturer.
I hope you get treated right from here on.
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Old 01-10-2005, 06:46 AM   #34
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by CD:
My point was we deserve that kind of cooperation especially when we take it to a dealer or the manufacturer. <HR></BLOCKQUOTE>Cliff,

No problem - I think we're on the same page. We were pretty well stuck dealing with this local dealer as, when we tried to call DoubleTree RV, we got a message saying they were closed for the holiday (it was New Year's Eve). Our company utilizes answering services for after-hours calls at its various offices, and someone is on call at each branch office 24/7 for our customers' parts and service requirements. Apparently this isn't extremely common among the RV manufacturers....

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Old 01-10-2005, 06:17 PM   #35
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I just have to comment on Crestview. I purchased my Travel Trailer from the Schertz location and it was a positive experience. Kenny was my sales person. Service has also been outstanding. I have worked with Adam twice. I am glad to hear Crestview, Buda came through for you.
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Old 01-12-2005, 03:37 AM   #36
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UPDATE:

I received a personal phone call yesterday from <span class="ev_code_RED">JAMES MYERS, THE SERVICE MANAGER AT NEW BRAUNFELS CAMPING WORLD</span> in response 1) to this thread being viewed by one of his service technicians and 2) in response to an email that I sent to the CEO of Camping World.

I appreciated the 45 minute phone conversation and the apology extended by Camping World over our New Years Eve Nightmare.

The events of that day can't be changed, but at least James made the effort with a phone call that helped to re-establish a relationhip between us and Camping World.

Problems are always going to arise, but hopefully this experience leaves both of us with a better understanding of handling nightmare situations that are tense and stressfull when your RV fails you - both on the customer end and the service end.

If another RV'er is spared our nightmare, then our experience is well worth the events of New Years Eve.

The lines of communication between the Manufacturers, the Dealers and the Service Shops MUST stay open if all of us are to have good experiences. We need to work toward that end!

Sandy
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Old 01-12-2005, 04:30 AM   #37
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Hi. After buying a lemon Winn Journey DL in 2002, replacing it with a 2004 Journey, I must say that the best service we have had is with the mobile RV service/repair fellows. Preston here in Brenda AZ has done numerous warrenty work on our unit that our Oregon dealer couldn't do right!! 4 failures of the frig and w/s wipers, satellite, etc. were no problem for Preston; were for Holiday RV. Go direct to the manufacturer of the appliance, motor, etc. rather than back to the dealer or Winn.,
Also, please please do NOT depend on your sliders ability to be pushed in if the motor fails..we were stuck in Texas for 7 days in our 2002 J. and could NOT push the slider in ourselves...towing people did with MUCH help! The motor burns out quite often and parts seem to be time consuming to acquire.
Love this site--just wish we could form a club-assoc-that would present our issues to the manufacturers, not the dealers. Norcold, Winegard, etc. CARE if their product works or not.
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Old 01-13-2005, 04:21 AM   #38
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KathiE-H -

Thanks for your post and all your great suggestions...also great to meet you if only through this forum! One of these days, maybe our travel paths will cross!

One of the underlying issues that we've seen on this forum is the need to appropriately express our voice not only to the dealers and service shops, but to go to all the way up the line to the manufacturers. We're all looking for ways to voice our opinions to them that will bring about effective change. It takes time and takes more than one/two/three voices to set in motion.

We're getting there!

Sandy

PS: If you are EVER stuck in Texas again for any reason, you've got a great group of new friends with the Texas Boomers who'll be there to help you no matter where you are!

I've never been associated with people, such as our group, who go the distance to help a fellow RV'er out of a jam! If you're stuck in Texas, you're not stuck alone!
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