Originally Posted by mojoracing
I have worked for dealers in the past that did not recondition their used units until they were sold. This always bothered me. I currently run a dealership and the first thing I made sure of was that we recondition all our used units. Yes, cash can be tied up but a nice clean coach with everything working SELLS FASTER AND FOR MORE MONEY!!! I always tell my guys that I dont want to have to make excuses for a unit. Excuses cost me gross profit. When someone says, we'll take it if you fix X,Y and Z, those repairs cost money. When we recondition the unit, we know what our cost is going to be going in and price the unit appropriately. Maybe in the end the coach will cost a customer a bit more but i've found they will pay a bit more for a nice unit thats ready to go.
Hallelujah! A dealer with common sense. This past year I started researching RV's in anticipation of retiring in about five years and I was blown away by the almost universal practice of not reconditioning used units or prepping new ones before they are sold.
It makes all of the sense in the world to do it for the reasons you gave. Many decades ago I spent some years in the car business and we would have never dreamed of not making sure everything looked good and worked correctly on a used car on our lot or a new one for that matter.
I pass by a used motorhome dealership in GA every couple of months while on a business trip and sometimes drop in to look at their latest inventory. They have signs posted in the motorhomes that they are just as they received them (most if not all from auctions) and that they don't fix anything or clean until sold.
Even without actually trying anything out on a coach at the very least this results in very funky smells in most of them that make the first impression a bad one.
Clearly the psychology of selling has not reached the majority of RV dealers or for that matter manufacturers as they are culpable for apparently making it more lucrative for a dealer to wait until the new owner points out things wrong to make sure the unit is in good shape and everything works.
Can you imagine the dealer and brand loyalty if a customer picked up a motorhome that the dealer had thoroughly checked out and fixed any deficiencies BEFORE the customer came to pick it up?