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Old 07-14-2014, 11:38 PM   #1
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Not a happy camper

After the 4th of July fiasco, I wrote to Good Sam to let them know we were not pleased. Our concern was sent up line where we finally got a phone call from them today. First, they had the audacity to attempt to justify leaving us & telling us to sleep on the side of the road overnight on a US Highway (70 mph speed limits) by saying that it was possible there was no service available in the area. Say, what? I might have swallowed that if AAA had the same trouble finding a tow truck, but that was not the case. AAA delivered.

Where was not only the towing service, but the concierge service that Good Sam promised? After a stern talking to from my husband, we asked for a refund. They will consider giving us a pro-rated refund. Consider!!??!! I think I need to figure out how to file a BBB Complaint. Oh, and I promised them I would let all my friends & acquaintances know how they respond to a roadside call for assistance. So, yes, we pay more for AAA. It's SO worth it when it comes to action. "In theory there is no difference between theory & practice. In practice, however "

If anyone has filed a BBB complaint or has advice, please let me know.


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Old 07-15-2014, 01:23 AM   #2
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What happens when you file a complaint with BBB? | Watch Your Buck | Blog for Central Texas Better Business Bureau

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Old 07-15-2014, 01:50 AM   #3
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Actually I feel your post here will do more than wasting your time with a BBB report. When was the last time you checked with the BBB prior to buying a service plane? Just my two cents. This is why we have a roadside assistant program thru Farmers insurance.
2003 Winnebago WFG33V Adventurer - 8.1 Gas, Workhorse Chassis - Medium Titanium Metalic

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Old 07-15-2014, 04:40 AM   #4
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Lately there seems to be an increase in reports of Good Sam leaving people stranded. Many of these reportedly with the excuse from Good Sam that there is nothing available. What it sounds like to me is Good Sam is not standing behind their service and are not willing to pay service responders enough which leaves you stranded in dangerous situations. Most likely it's going to take a bad accident because Good Sam left someone stranded when they didn't want to pay a tow service enough to get them out of there. I hope GS has a good insurance carrier.

I have kept my AAA RV roadside assistance and also have Coach-Net. If all else fails I have towing insurance.
2006 Fleetwood Tioga 26Q
Toads: '15 Ford Focus, '10 Harley Softail Custom and '15 Harley Softail Deluxe
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Old 07-15-2014, 05:44 AM   #5
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I have Good Sam Roadside and roadside assistance from Progressive. Thinking I may need another backup - like Coach-Net. These stories about Good Sam leaving people stranded is awful. Especially when traveling with kiddo's... I'm sorry to hear about your experience.
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Old 07-15-2014, 05:46 AM   #6
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Old 07-15-2014, 06:27 AM   #7
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Wow I guess I better look at something different also.
I'M not happy with GS heck I haven't gotten my card from them in a year.
Keep saying it's on the way.. It's coming by "snail mail" actually.

Thanks for heads up sorry for your troubles.
F/T 11/20/2012
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Old 07-15-2014, 07:05 AM   #8
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Angry Not a happy camper two,too

Last Fall on the second day out of a 2400 + mile cross country trip, we had just passed through St. Louis on a multilane highway when the truck shut down at 5 pm.

During the next four hours the telephone conversations with Good (sic) Sam were:

We’re were having trouble finding a tow truck big enough to pull both the truck and fifth wheel so you will have to leave it beside the road, (THAT’S NOT HAPPENING).

We’ll have to send two trucks and a cab, one for each vehicle and a cab for you folks, because it’s against the law for you to ride in the tow truck, you’re insurance will only cover one truck. We cannot locate a RV park nearby but the good news is we have found a hotel that will allow you park the RV in their parking lot for $107.00 a night.

At 8 pm it was getting dark, road flares running out and concern that batteries for four-ways and running lights would die, called 911 for assistance. The responding officer explained there was a tow company not three miles away (the way the crow flies) that they use out here all the time and that there was a KOA (not Good Sam) park a couple of miles down the road from them. Actually the distance was about eight miles because they would have to go down to the nearest entrance ramp and come back to us. He got the telephone numbers for both via radio.

Provide Good Sam with the number, they called back stating the tow company was expensive and we may have to pay the difference, just send the %$#@ truck we’ll argue about costs later. Learned form driver they debated him on costs, take it or leave it.

Cancel the hotel, we found a RV park just a few miles away, why couldn’t you, we only have Good Sam parks in our system.

KOA had a pull through, provided securities cell phone, call in route we’ll take care of you. The tow operator pulled us in about 10:30 PM, shut off emergency lights and followed security to site then assisted unhooking truck form trailer.

Fourteen days later we were on the road again only to go through another episode with a blow out in Oklahoma after three hours of waiting in 85* heat a young oilfield worker changed the tire. When they called back, sometime later, they were upset, they had found someone, we’re sorry with no return calls we thought you forgot us.

Eight months later we arrived home, the second thing we did, first we opened the door, then we called and canceled all Good Sam affiliations. After listening to all the things we should have done, talked to a superior yakie yak, they returned our money for remaining dues etc.

The tow truck operator suggested from his experience your insurance company provides the best road side assistance, we checked, Progressive has it so we went with them.

BTW we rode in the tow truck and the Officer escorted us to the c/g to insure we were safe.
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Old 07-15-2014, 07:55 AM   #9
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WOW! This is scary! I am going to seriously consider dropping GS when my coverage expires and trying CoachNet!
Joe & Annette

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Old 07-15-2014, 08:05 AM   #10
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Originally Posted by MSHappyCampers View Post
WOW! This is scary! I am going to seriously consider dropping GS when my coverage expires and trying CoachNet!
just curious ; why would you say seriously consider instead of dropping. There are numerous accounts on the forum of good sam poor service. Wondering what it would take for you to drop gs.
2016 f150 4x4, 2 pia horses! 2016 phaeton 40 ah and 2018 yamaha star venture trans continental.
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Old 07-15-2014, 08:32 AM   #11
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I have been using CoachNet or years. They have been very helpful on two occasions where I've needed them.
Tony & Ruth........... FMCA#F416727
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Old 07-15-2014, 08:51 AM   #12
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Got Coach-Net?

I do and have since May 2010 when I left my home RV site and started cross-country travels. I bought their BEST Premium plan and also saved a few bucks buying it for three years. I just upped again last year for another three years.

I have had two RA calls, one in Calgary AB and one in outside of Whitehorse YK. Both were for flat tires on my rolling garage.

When you compare yearly costs the Coach-Net coverage is a lot less than AAA Premium Plus. I had AAA when living in southern CA but cancelled it when I finally left CA for good in 2010.

Coach-Net Premier Plan covers all of my vehicles, coach, car, trailer and motorcycle wherever they happen to be, US - Canada - Mexico.

BUT beware, the lesser plans they offer do not have the same coverage. You have to read and understand what EACH plan offers for coverage.

Just having a Coach-Net plan doesn't mean you are FULLY covered.

I have read many posts regarding RVer's who where blind-sided by Coach-Net when needing roadside service. That's because they were given a free plan from their dealer where they purchased the RV. Those are entry level plans that only give you BASIC coverage.

Read & READ what you are signing up for BEFORE you actually need it!

I have a Good Sam Discount Card and that's the ONLY thing that I will sign up for with the Good Sam name. I do purchase some products that they sell in their stores when needed. But the rest of Good Sam sucks including their service shops and their extended service plans.

Dr4Film ----- Richard
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Old 07-15-2014, 09:47 AM   #13
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Both Good Sam and Coachnet have good and bad reports. Depends on when, where and the dispatcher.....
Recent discussion here with more favorable reviews.... Good Sams Road Side Towing??
Hooligan, Pensacola, Fl -U.S. Coast Guard 1956-1985
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Old 07-15-2014, 09:55 AM   #14
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I just cancelled Good Sam/General insurance for motor home. Waaaay to much of an increase in yearly premium.


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