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Old 09-01-2012, 11:10 AM   #1
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Opinion on ACC Warranty Company.

Have you had experience with ACC Warranty Company ?

Please post the good, bad and ugly about the company.

We had an experience in the past which made us believers in extended warranties. 6 year/unlimited miles @ $4,850.00

Kerry
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Old 09-01-2012, 12:43 PM   #2
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They cancelled a friend's policy when he made a legitimate major claim (over $6500 repair). Refunded his premium rather than pay the claim. That saved them over $2500 but left my friend holding the bag for the extra repair cost. What good is insurance if they duck away from the risk?

I wouldn't touch that company with a 10 foot pole.
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Old 09-02-2012, 10:07 AM   #3
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Thanks Gary...A ten foot pole it is then.

Regardless of which forum, I've always considered you to be best person for advice.

Plus, you don't charge !!

Sincerely, Kerry
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Old 09-02-2012, 10:15 AM   #4
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Having my 1st claim with ACC. Received policy, and policy is from National Motor Club, along with Coach-Net road service. Regardless of the name, it seemed the best for the most. We'll see. Check out this site, might help.

http://roadside-assistance-services-review.toptenreviews.com/
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Old 09-03-2012, 01:04 PM   #5
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Are we talking about the same thing, Long Island? ACC is an extended warranty, i.e. repair insurance. Not a roadside service. To the best of my knowledge, NMC doesn't offer repair insurance. But I believe ACC does include a roadside assistance plan in their premium, and apparently yours is through NMC? That's a plus.
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Old 09-03-2012, 01:08 PM   #6
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Lazydays RV is selling the Cornerstone Extended Warranty and it seems like pretty good coverage. Better than Godd Sam's, at any rate. Another friend of mine just signed up for it.

You don't have to buy from Lazydays to get the warranty there, but an inspection of the vehicle will be required if the policy is not bought as part of a sale. You can arrange to have the inspection done at a local dealership - you don't have to drive to Tampa to do it.

Enjoy Lazydays
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Old 09-03-2012, 01:17 PM   #7
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I bought a Cornerstone policy in April from Wholesale Warranties and was not required to get an inspection. I've also heard good things about Cornerstone .Haven't had to use it yet.
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Old 09-03-2012, 07:50 PM   #8
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Gary: It so happens we are going to pick up a new TourQD at Lazydays in Tampa in 2-3 weeks. If I mention your name will you get some sort of credit ? Or will I be thrown off the lot.
Researched cornerstone and it looks like the right one. I can't thank you enough.

Kerry
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Old 09-04-2012, 07:05 AM   #9
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My poor explanation!! I have ACC, partnered with NMC/COACH-NET.
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Old 10-21-2012, 04:46 PM   #10
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ACC is a terrible company. Cancelled the contract after being in use for a little under a year. After about 10-15 phone calls that were not answered or returned, I send an email and was told that my refund would be approx. $3000.00 (paid $4615.00 the year before). This was on Aug. 6th. I was told it would take a month. To date, I have had BBB send them 2 letters (with no response) and now have had Good Sam magazine action line send them a letter. My next step is to hire an attorney. I don't believe they have any intention of refunding our money. I think the company must have money problems.
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Old 04-24-2014, 09:31 AM   #11
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WOW! ACC on paper sounds so much superior to others but with so many cancellations sounds like a bunch or scam artists sitting up there. It could be that they pay small claims and cancel on big ones. What kind of insurance is that ?
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Old 06-05-2014, 06:43 AM   #12
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The Indiana Attorney General is now filing a formal action against ACC Warranty and collecting injured parties. If you lost money call the In. AG office: Mark Snodgrass @ 317-234-6784
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Old 08-22-2014, 05:27 PM   #13
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ACC Warranty Services Group LLC - BEWARE!!!!

BEWARE - BEWARE - BEWARE - BEWARE
ACC Warranty Services Group LLC, based out of Indianapolis, IN, is nothing but a scam. Steve Burgess, the principle agent for ACC, bends over backwards when you express interest in purchasing an extended RV Warranty from his company.

However, don't think you will get the same treatment when you have a claim.

Our personal experience was so frustrating when we realized that we paid over $3,000.00 for the extended warranty and got absolutely nothing. We ended up paying another $2,500.00 for repairs and a service call (supposedly covered with the extended Warranty contract). Of course, what could we do since we were 800 miles away from home and had to get the RV repaired in order to get home.

When you call ACC Warranty, you get an answering service that promises someone will call you back. We did get one immediate call back and the rest went unanswered until we pushed to talk to someone. That someone ended up being Steve Burgess himself. He was very rude from the start of the conversation. We continued to follow the process to file a claim, which was more of a joke, but just didn't want to give up too soon in the hopes of getting something back.

As you can tell, our attempts to get any money from ACC was unsuccessful. Just trying to determine our next step to pursue Steve Burgess in the legal system.

We know that 2 people were recently successful in getting judgments against ACC/Steve Burgess in Indiana. Here is the information:
Case No. 49K07-1403-SC-001029 Court Costs plus Judgment: $4,875.00 - Judgment entered on 15 Apr 2014
Case No. 49D03-1311-PL-041336 Court Costs plus Judgment: $32,315.00 - Judgment entered on 15 Jul 2014

If you are a current ACC policy holder, you may want to re-evaluate if you want to continue with the balance of your coverage period OR try to cancel and get a refund. Although we have read other blogs where people had issues getting premium refunds.

Either way, getting any money out of Steve Burgess is nearly impossible.

The BBB has given ACC a "F" rating. Here is a link to the BBB review of ACC:
A C C Warranty Services Review - EXTENDED WARRANTY CONTRACT SERVICE COMPANIES in Indianapolis, IN - BBB Business Review - BBB serving Central Indiana

We know that Steve Burgess has opened a new company in Florida:
24/7 MOBILE MARINE AND RV LLC
14041 BELLAGIO WAY, OSPREY, FL 34229
Registered Agent Name & Address
BURGESS, STEPHEN R
14041 BELLAGIO WAY
UNIT 218
OSPREY, FL 34229

Given our personal experience, I would NOT recommend using this company just because of Steve Burgess' business practices with his ACC Warranty Services Group.

We know that Steve Burgess participates in regional RV rallies and has spent time in the winter at Arizona RV parks. Feel free to stop by and tell him what you have read on this forum and other forums about what a lousy company he runs!

Take our personal advice: If you are looking to purchase an extended RV Warranty coverage, just put the money into a savings account and "self insure" yourself. You will be money ahead and NO hassles or headaches in attempting to get any claims paid with ACC/Steve Burgess.
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Old 09-02-2014, 08:52 PM   #14
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Contact indiana attorney general's office asap

Today, 9/2/2014, I called Mark Snodgrass at the Indiana Attorney General's office regarding our ability to be part of their case against ACC Warranty. Per Mr. Snodgrass, they filed the lawsuit against ACC Warranty 1.5-2 weeks ago. However, due to so many people contacting the Indiana Attorney General's office since they filed the suit, Mr. Snodgrass said they will be amending the lawsuit to incorporate more people's claims. Therefore, you need to call Mr. Snodgrass, 317-234-6784, ASAP if you want to be part of this lawsuit.
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