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Old 11-22-2019, 03:16 PM   #1
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Cool Problems with TSD or EFS

Has anyone else had a problem contacting TSD recently? When I logged in early last week my thumbprint didn't work, then the site wouldn't recognize my password, and finally my account was frozen. No problems at the bank so I called EFS. I spent abont 40 minutes on the phone with them trying to solve the problem and then was abruptly disconnected. Since then I have left messages at every phone number I have for TSD to no avail. No one answers any phone or responds to messages. Are they still in business?
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Old 11-22-2019, 03:29 PM   #2
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From their facebook page, call us directly at 800-275-5089

TSD facebook

I've had no issues with either
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Old 11-22-2019, 03:53 PM   #3
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Because of the post, I checked and I went into my account just fine. All functions worked perfectly. I haven't used the card since October as my motorhome is resting in it's shed now for the next several months, but all the functions of the site as used from my cellphone app seem to be in perfect order.
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Old 12-02-2019, 02:49 PM   #4
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Thanks for the help. That # (800-275-5089) works for TSD when all the other phones have gone unanswered. After 2+ weeks of back & forth my account is working again. The root of the problem appears to have been with EFS -- not TSD. Hopefully no one else has to deal with this, but if you do, be aware that to EFS we are just drivers working for a Carrier named TSD Logistics.
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