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Progressive Industries treats you right !
09-15-2011, 04:00 PM
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#1
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Senior Member
Workhorse Chassis Owner
Join Date: Jan 2002
Posts: 426
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In 2006 I bought their EMS-PT30C plug-in surge protector with other features that protect the RV from faulty electrical hook-ups.
The display went blank last week. I called and asked how much to fix as it came with a one year warranty. "No charge, send it back and we will fix it" said Kathy.
I did and they did .........and sent it back. No charge. 
Progressive Industries in Morrisville, NC
919.462.8280 phone
919.462.6132 fax
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2003 Dolphin LX 6355 w/ W22 chassis
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09-15-2011, 04:46 PM
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#2
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Senior Member
Texas Boomers Club Fleetwood Owners Club Freightliner Owners Club
Join Date: Jul 2008
Location: Don't mess with Texas
Posts: 3,000
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I happened to meet the president of Progressive at the FMA (Fleetwood Motorhome Association) rally in Gillette,WY. I told him the rv next to ours was having a problem with the EMS...he left the show and asked me to direct him to the site. He took parts with him and fixed the unit. How many presidents of companies provide that level of service. Yes, I have my rv protected with a Progressive unit.
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09-16-2011, 07:43 AM
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#3
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Senior Member
Tiffin Owners Club
Join Date: Aug 2010
Location: Montgomery, AL
Posts: 133
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Because of their reputation for customer service and satisfaction, I wouldn't have another EMS product but theirs. Had a friend with an issue on his, one call to tech help and they walked him through some checks, determined the unit was bad and overnighted him a new one. I believe in this company.
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Mel (Melanie) and Harry
2009 Tiffin Phaeton 40QTH
2005 Jeep Wrangler
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09-16-2011, 08:18 AM
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#4
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Dec 2009
Posts: 545
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X 4
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09-16-2011, 08:29 AM
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#5
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Senior Member
Winnebago Owners Club Texas Boomers Club Freightliner Owners Club
Join Date: Aug 2008
Location: Texas
Posts: 4,560
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I also have a Progressive EMS PT-50C and on two occasions I have also had fantastic service by the company. They stand behind their product. I will always have a Progressive Industries product for my RV.
Thanks Progressive Industries.
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Wayne MSgt USMC (Ret)
2008 Destination 39W
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09-16-2011, 08:34 AM
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#6
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Senior Member
Workhorse Chassis Owner Tiffin Owners Club
Join Date: Dec 2010
Location: Northern Virginia
Posts: 386
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Thanks folks - I am in the market for a surge protector and was leaning toward Progressive. This info sure helps.
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Tom and Amy from Northern Virginia.
2000 Allegro Chevy 454/Workhorse/TST/Crossfire
Life is a DIY project - enjoy it. 
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09-16-2011, 11:12 AM
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#7
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Senior Member
Join Date: May 2011
Posts: 179
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I will have nothing but Progressive Industries, had a TRC Surgeguard and their level of non-service convinced me to switch and I will never buy anything but Progressive Industries.
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09-16-2011, 05:09 PM
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#8
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Senior Member
Join Date: Jul 2006
Posts: 694
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I have heard of several instances where the Progressive Industries unit did its job and was repaired by the company. On their systems it is a circuit board replacement, they send you the board and you swap it out. I have yet to hear any bad stories about them.
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John, Pam, Nicholas, Little Man and Aria
NKK 16073L
2007 Essex 4502 2004 Avalanche
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09-16-2011, 05:52 PM
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#9
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Senior Member
Fleetwood Owners Club
Join Date: Apr 2011
Posts: 192
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That's just too awesome !
When I was in the market for an EMS, I did A LOT of research. The only surge protection device that seemed capable enough and was reasonably priced was the one from P.I.
I'm glad I made the right choice !
(Really ? The president of the company did that ?!?! That's just customer service above and beyond....)
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Lou & Cheri - Pilot & Copilot
Aly & Susi - Miniature Schnauzer Navigator & Bombadier
1995 Fleetwood Flair 27 - CG-1 Bomber
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09-17-2011, 12:39 PM
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#10
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Senior Member
Join Date: May 2011
Posts: 153
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Quote:
Originally Posted by Elkhartjim
I happened to meet the president of Progressive at the FMA (Fleetwood Motorhome Association) rally in Gillette,WY. I told him the rv next to ours was having a problem with the EMS...he left the show and asked me to direct him to the site. He took parts with him and fixed the unit. How many presidents of companies provide that level of service. Yes, I have my rv protected with a Progressive unit.
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For many companies, the only qualification for the job is business experience in some industry. I'm glad to see that Progressive Industries has an executive who actually knows his products well enough to work with/on them.
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David, kb0zke
Mercury Mountaineer towing mpg 181
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09-20-2011, 07:59 PM
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#11
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Senior Member
Join Date: Oct 2005
Location: Full Timing
Posts: 106
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I have a EMS PT-50C, in the 4 years I've owned it it's been back 4 times for repair or replacement.
Yes they stand behind it but my questions why do they need repair all the time?
Yes I'm happy with the unit.
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09-21-2011, 05:22 PM
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#12
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Senior Member
Join Date: Jul 2006
Posts: 694
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Quote:
Originally Posted by bthomforde
I have a EMS PT-50C, in the 4 years I've owned it it's been back 4 times for repair or replacement.
Yes they stand behind it but my questions why do they need repair all the time?
Yes I'm happy with the unit.
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What kind of problems? Was it a result of portecting the coach?
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John, Pam, Nicholas, Little Man and Aria
NKK 16073L
2007 Essex 4502 2004 Avalanche
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09-21-2011, 09:15 PM
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#13
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Senior Member
Join Date: Oct 2005
Location: Full Timing
Posts: 106
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Quote:
Originally Posted by Iron Man
What kind of problems? Was it a result of portecting the coach?
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none of the failures were because of protecting the coach.
2 times were the readout went bad, it had "gibberish" for the readout, once the readout said there wasn't enough power and kept shutting down for low power but when we checked the campground post with a volt meter it showed plenty of juice.
the last time i think it got moisture inside and it just quit.
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