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09-15-2011, 04:00 PM
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#1
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Senior Member
Workhorse Chassis Owner
Join Date: Jan 2002
Posts: 1,896
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Progressive Industries treats you right !
In 2006 I bought their EMS-PT30C plug-in surge protector with other features that protect the RV from faulty electrical hook-ups.
The display went blank last week. I called and asked how much to fix as it came with a one year warranty. "No charge, send it back and we will fix it" said Kathy.
I did and they did .........and sent it back. No charge. 
Progressive Industries in Morrisville, NC
919.462.8280 phone
919.462.6132 fax
__________________
2003 Dolphin LX 6355 w/ W22 chassis; 8.1L gas & Allison 1000
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09-15-2011, 04:46 PM
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#2
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Senior Member
Newmar Owners Club Texas Boomers Club Freightliner Owners Club
Join Date: Jul 2008
Location: Don't mess with Texas
Posts: 3,118
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I happened to meet the president of Progressive at the FMA (Fleetwood Motorhome Association) rally in Gillette,WY. I told him the rv next to ours was having a problem with the EMS...he left the show and asked me to direct him to the site. He took parts with him and fixed the unit. How many presidents of companies provide that level of service. Yes, I have my rv protected with a Progressive unit.
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Jim with Judy
2017 Newmar Ventana 4369, 2005 Jeep Wrangler (Rock Crawler), 2016 Jeep Wrangler (Mall Crawler)
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09-16-2011, 07:43 AM
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#3
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Senior Member
Tiffin Owners Club
Join Date: Aug 2010
Location: Montgomery, AL
Posts: 1,199
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Because of their reputation for customer service and satisfaction, I wouldn't have another EMS product but theirs. Had a friend with an issue on his, one call to tech help and they walked him through some checks, determined the unit was bad and overnighted him a new one. I believe in this company.
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Mel (Melanie) and Harry
2009 Tiffin Phaeton 40QTH
2014 Jeep Wrangler Sport
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09-16-2011, 08:18 AM
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#4
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Dec 2009
Posts: 2,529
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X 4
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09-16-2011, 08:29 AM
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#5
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RV Mutant #14
Winnebago Owners Club Texas Boomers Club Freightliner Owners Club iRV2 No Limits Club
Join Date: Aug 2008
Location: Texas
Posts: 17,217
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I also have a Progressive EMS PT-50C and on two occasions I have also had fantastic service by the company. They stand behind their product. I will always have a Progressive Industries product for my RV.
Thanks Progressive Industries.
__________________
Wayne MSGT USMC (Ret) & Earlene (CinCHouse) RVM14 (ARS: KE5QG)
Lexi - Goldendoodle
2015 Winnebago Tour 42QD - 2020 Lincoln Nautilus Reserve
It is what it is, and then it is what you make of it.
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09-16-2011, 08:34 AM
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#6
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Senior Member
Tiffin Owners Club Workhorse Chassis Owner
Join Date: Dec 2010
Location: Northern Virginia
Posts: 1,499
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Thanks folks - I am in the market for a surge protector and was leaning toward Progressive. This info sure helps.
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Tom and Amy from Northern Virginia.
2000 Allegro 454/Workhorse P32/TST/Crossfire
Life is a DIY project, so own less and live more 
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09-16-2011, 11:12 AM
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#7
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Senior Member
Join Date: May 2011
Posts: 181
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I will have nothing but Progressive Industries, had a TRC Surgeguard and their level of non-service convinced me to switch and I will never buy anything but Progressive Industries.
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09-16-2011, 05:09 PM
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#8
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Senior Member
Newmar Owners Club
Join Date: Jul 2006
Posts: 1,122
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I have heard of several instances where the Progressive Industries unit did its job and was repaired by the company. On their systems it is a circuit board replacement, they send you the board and you swap it out. I have yet to hear any bad stories about them.
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John, Pam, and Aria
NKK 16073L
2015 London Aire
2015 GMC Seirra
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09-16-2011, 05:52 PM
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#9
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Senior Member
Fleetwood Owners Club
Join Date: Apr 2011
Posts: 301
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That's just too awesome !
When I was in the market for an EMS, I did A LOT of research. The only surge protection device that seemed capable enough and was reasonably priced was the one from P.I.
I'm glad I made the right choice !
(Really ? The president of the company did that ?!?! That's just customer service above and beyond....)
__________________
Lou & Cheri - Pilot & Copilot
Aly & Susi - Miniature Schnauzer Navigator & Bombadier
1995 Fleetwood Flair 27 - CG-1 Bomber
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09-17-2011, 12:39 PM
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#10
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Registered User
Join Date: May 2011
Posts: 302
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Quote:
Originally Posted by Elkhartjim
I happened to meet the president of Progressive at the FMA (Fleetwood Motorhome Association) rally in Gillette,WY. I told him the rv next to ours was having a problem with the EMS...he left the show and asked me to direct him to the site. He took parts with him and fixed the unit. How many presidents of companies provide that level of service. Yes, I have my rv protected with a Progressive unit.
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For many companies, the only qualification for the job is business experience in some industry. I'm glad to see that Progressive Industries has an executive who actually knows his products well enough to work with/on them.
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09-20-2011, 07:59 PM
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#11
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Senior Member
Tiffin Owners Club
Join Date: Oct 2005
Location: Full Timing
Posts: 189
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I have a EMS PT-50C, in the 4 years I've owned it it's been back 4 times for repair or replacement.
Yes they stand behind it but my questions why do they need repair all the time?
Yes I'm happy with the unit.
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09-21-2011, 05:22 PM
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#12
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Senior Member
Newmar Owners Club
Join Date: Jul 2006
Posts: 1,122
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Quote:
Originally Posted by bthomforde
I have a EMS PT-50C, in the 4 years I've owned it it's been back 4 times for repair or replacement.
Yes they stand behind it but my questions why do they need repair all the time?
Yes I'm happy with the unit.
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What kind of problems? Was it a result of portecting the coach?
__________________
John, Pam, and Aria
NKK 16073L
2015 London Aire
2015 GMC Seirra
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09-21-2011, 09:15 PM
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#13
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Senior Member
Tiffin Owners Club
Join Date: Oct 2005
Location: Full Timing
Posts: 189
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Quote:
Originally Posted by Iron Man
What kind of problems? Was it a result of portecting the coach?
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none of the failures were because of protecting the coach.
2 times were the readout went bad, it had "gibberish" for the readout, once the readout said there wasn't enough power and kept shutting down for low power but when we checked the campground post with a volt meter it showed plenty of juice.
the last time i think it got moisture inside and it just quit.
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