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Old 04-09-2018, 12:13 PM   #15
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Thanks F4Gary and artFD.

I just sent an email to the owner requesting a refund of $908 due to the normal and customary cost of a transmission fluid change is up to $250. And they didn't even do a good job on this one since they didn't flush it till it ran clear, fill the amount to the appropriate level on the dipstick and left a screw off the pan and another loose. We're lucky they didn't ruin the entire transmission.
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Old 04-09-2018, 12:45 PM   #16
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Ripped off in Sante Fe by Hal Burns Truck, RV and Equipment Services

Quote:
Originally Posted by ransil View Post
If payment was made via credit card dispute the charge.


Why? A shop that charges high prices for service that many disagree with isnít that he same thing as fraud.

Being unhappy and/or sour grapes at the service isnít something to dispute with the CC company. The place did work and you paid the bill. I doubt the credit card company will do anything, nor should they.

If you signed on the bottom line and willfully paid the bill, it was a legitimate transaction.
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Old 04-09-2018, 01:02 PM   #17
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One of the hazards of RV travel is (A) the inability to work on your own vehicle as most campgrounds don't allow it and (B) the inability to seek out a competent shop on a moments notice in the middle of nowhere.

Unfortunately, it's the nature of travel and there's not a whole lot you can do. Try to find recommended shops on here and other web sites and do what little research you can while sitting broke down on the side of the road. It's always easier and cheaper to fix things in your own driveway.

I can't imagine why a CC company would give you any relief. You agreed to the fix and approved payment by signing the charge ticket. All they're concerned with is the validity of your agreement to pay. They don't warranty the work.

All you can or could do is take it up with the shop owner. Since most shop owners know it's unlikely you'll ever be back for either warranty or future work they aren't highly motivated to reach an amicable conclusion to any disputes but it's worth a try.

I chalk those things up as just a hazard of travelling outside your home area and move on. Over the years I've found that beating your head against the wall just gives you a headache. They wall doesn't care.
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Old 04-09-2018, 01:09 PM   #18
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Hohenwald,

That is good advice. But there is one more thing I can do. Let other people know so they aren't taken advantage of by the same people.
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Old 04-09-2018, 01:09 PM   #19
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Exclamation Leaving transmission pan screws loose is a BIG DEAL

Just saying...
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Old 04-10-2018, 03:26 AM   #20
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Quote:
Originally Posted by 325BH View Post
Why? A shop that charges high prices for service that many disagree with isnít that he same thing as fraud.

Being unhappy and/or sour grapes at the service isnít something to dispute with the CC company. The place did work and you paid the bill. I doubt the credit card company will do anything, nor should they.

If you signed on the bottom line and willfully paid the bill, it was a legitimate transaction.

^^^^^Wrong, wrong, wrong
Dispute this with your CC company!
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Old 04-10-2018, 03:31 AM   #21
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Quote:
Originally Posted by hohenwald48 View Post
One of the hazards of RV travel is (A) the inability to work on your own vehicle as most campgrounds don't allow it and (B) the inability to seek out a competent shop on a moments notice in the middle of nowhere.

Unfortunately, it's the nature of travel and there's not a whole lot you can do. Try to find recommended shops on here and other web sites and do what little research you can while sitting broke down on the side of the road. It's always easier and cheaper to fix things in your own driveway.

I can't imagine why a CC company would give you any relief. You agreed to the fix and approved payment by signing the charge ticket. All they're concerned with is the validity of your agreement to pay. They don't warranty the work.

All you can or could do is take it up with the shop owner. Since most shop owners know it's unlikely you'll ever be back for either warranty or future work they aren't highly motivated to reach an amicable conclusion to any disputes but it's worth a try.

I chalk those things up as just a hazard of travelling outside your home area and move on. Over the years I've found that beating your head against the wall just gives you a headache. They wall doesn't care.

Disagree. Dispute with your CC company. And send a letter to the BBB and state attorney generalís office (copy the company).
Youíd be supprised what that can accomplish.
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Old 04-10-2018, 07:03 PM   #22
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Disagree. Dispute with your CC company. And send a letter to the BBB and state attorney generalís office (copy the company).
Youíd be supprised what that can accomplish.
The OP can do all of that but i have a feeling it won't help him in particular. The shop did provide labor and parts. It may have been shoddy work but it might be hard to prove. In this case, it's the OP's word against the shop's.

On the other hand, he should probably file the complaints since they would be recorded and possibly used with other complaints to show an ongoing pattern. Who knows, the OP's might be the one that gets an investigation going.
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Old 04-15-2018, 09:19 AM   #23
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Please, put reviews on every internet site you can find. Just create an account and copy/paste your note into each one.
Yelp, Google are probably the most popular, and that RV service place someone put the link into a prior post etc. It will really help other folks out that check reviews prior to heading to a service shop. -Bill
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Old 04-15-2018, 11:51 AM   #24
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Hohenwald,

That is good advice. But there is one more thing I can do. Let other people know so they aren't taken advantage of by the same people.
Absolutely. And thanks for doing so.

I hope you let us know the final outcome when it's behind you.
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Old 04-15-2018, 02:14 PM   #25
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I use rvservicereviews.com
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Old 04-15-2018, 02:34 PM   #26
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I use rvservicereviews.com
That site has the place rated as excellent
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Old 04-15-2018, 03:34 PM   #27
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That site has the place rated as excellent
.... and not only one happy customer.... many.
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Old 04-22-2018, 08:17 PM   #28
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I sent an e-mail to the owner who claimed there was an error in the bill. They refunded the $100 transmission fluid check, $100 test drive and $100 diagnostic computer hook up (that didn't pull any codes). They also refunded $100 for customer satisfaction. So we got $400 back.

But for those who think cc disputes don't work they also told us that we had revoked the charges and the money had been withdrawn from their account. We thought this was a fresh scam so contacted our cc company who verified that the charge was still valid and they had the money. When I sent this info to the repair shop they apologized and said it was another customer who had prevailed in a dispute and had their money refunded.

I suspect this is why we had such a quick resolution. They knew that there was an established pattern with the cc company ruling in the customer's favor. Our cc company encouraged us to dispute it.

We have not decided if we will take further action or just let the $400 refund stand.

I suspect they occasionally give good service to get a some good reviews but more often than not they probably pull their dirty tricks on unsuspecting customers. I don't know why the person who prevailed in their dispute did not post a review. Sometimes sites will pull down negative reviews or people are intimidated to post them so it doesn't hurt their case when they are dealing with disputes.
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