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Old 02-08-2014, 07:39 AM   #1
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Road side assistance

Question: which roadside assistance plan do you think is better?

I live on east coast ( NC ) I have Coach-net. I plan to start full-timing in the fall of this year. Coach-net plan due for renewal this month.

Coach-net or Good Sam


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Old 02-08-2014, 08:57 AM   #2
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I've heard of a few times in the past when GS used a vendor that came out with the wrong equipment for the task, I think between the two, it's almost a coin toss. GS seems to have gotten better here lately, but we will stick with what we have - CN. Only used them once, but it was a very satisfactory assist.

Jan and Bob

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Old 02-08-2014, 09:07 AM   #3
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Stick with CN.
2002 Fleetwood Revolution 38B
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Old 02-08-2014, 09:08 AM   #4
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Originally Posted by waroland View Post
Stick with CN.

Cliff,Tallulah and Buddy ( 1999-2012 )
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Old 02-08-2014, 09:21 AM   #5
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As I have never had Good Sam, perhaps my input is worthless. However, the two times this full timer has actually had to use my Coach Net membership, they were fast, kind, and right as to equipment.

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Old 02-08-2014, 03:12 PM   #6
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We have Coach Net and AAA. Thom wanted AAA and I wanted to make sure we were covered all over the US .......
Thom and Christine having fun in a 1993 Monaco Crown Royale Signature Series 40ft 300hp RV. Towing a Fiat 500 Abarth and a Harley.
Our blogged repairs and travels
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Old 02-08-2014, 03:22 PM   #7
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None. I have a phone and computer and call the local mobile diesel service. If I need a tow they know who can handle it. NO FEES or dealing with ignorant phone jockeys.
"96" HR Navigator, 38' no slides, Cummins, Allison
next stop
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Old 02-08-2014, 03:53 PM   #8
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I've always used Good Sam but you'll find just about an even split on opinions as to which is best. When it's all said and done, one's probably about as good as the other!
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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Old 02-08-2014, 05:44 PM   #9
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I had GoodSam and had a disagreement with them about a tire problem so I switched to CoachNet. Found later that they has exactly the same policy.

Have not used CoachNet yet but used GoodSam several times over the years for tire problems and was always satisfied with their service.

I think it would be about even
Jerry & Patsy Potter, Taz & Jake Jr.
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Old 02-10-2014, 11:33 AM   #10
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I just had a bad experience with Good Sam over the weekend. We are new RVers...this is the story of what happened this weekend...
"We have been busily sorting and packing all of our stuff, sold almost all of our furniture and giving away the things we can't sell. So my husband went to pick the motor home up from storage yesterday, and it wouldn't start. He called me to come out so that he could try jump starting the battery. No luck. We called the Good Sam roadside assistance number and they had someone else with a bigger charge box come out to jump it...still no luck. This first dispatch for a jump start was a mistake on GS's part as they had told me they would send a roadside mechanic. We called Good Sam back, and they then dispatched a mobile roadside mechanic. He looked at all kinds of possibilities, checking fuses, etc. but still no luck. My husband then called Good Sam back to see about towing the MH to a mechanic, but since they had already made two attempts to help, that was all they would cover.
I called Good Sam myself later in the day and appealed to them and they said that, in fact, they would cover towing to a mechanic since the roadside mechanic couldn't get the MH started."
So the next day... "after calling Good Sam yesterday afternoon and pleading our case, they agreed to provide and cover the towing service. Their representative had put me on hold and asked a supervisor, then came back and said that because the roadside mechanic could not get the MH started, they would cover the towing for us. My husband was not here when I was asked where I wanted the MH to be towed to, so I asked if I could call them back with that information. He told me to call back this morning and they would then do the dispatch for towing when I knew where we wanted it to go. All good so far...right? I did ask him if he was putting everything in the notes they document on the computer and wanted to make sure there would be no problem when I called back this morning and he assured me I wouldn't have to start all over when I called and reached someone new. Well...he lied!! Maybe not intentionally...but I have just gotten off the phone after spending more than 3 hours being shuffled back and forth to different people as I tried to explain and appeal my case. They just kept telling me that at this point I would have to pay for may own towing and then would say, "And how would you like to pay? It will be $295 for the first 10 miles and then $6.00/mile after that. We take all major credit cards." I asked to speak to a supervisor numerous times and was told they were busy. I asked if they could listen to the recorded message of my conversation with the young man yesterday who said he gotten approval to have the towing covered. They said they were too busy. At times, they became a bit rude to me. It was almost like they were saying I was lying about what I had been told yesterday. FINALLY, my persistence paid off and they got a supervisor on the phone, who was much more interested in hearing what I had to say. She was also trying to explain to me why they couldn't cover the towing. I asked her if she would just listen to the recorded phone conversation I had last night with their representative who made the promises to me to cover the towing. She said she would listen to it and call me back. And guess what....she said that after hearing what was said on the recording, they would honor what I was told and that they will now cover the towing. But honestly, no one should have to go through what I just went through. I had to really persist to get to this point and it has worn me down. Rest assured, I will look for coverage elsewhere from now on and I can, with out hesitation, say that I will never recommend Good Sam for Roadside Assistance Coverage from now on! Did someone say Coach Net was good...lol? "
Alana & William , "New to us" 32', 2002 Tiffin Allegro MH
From the Highland Lakes area of the beautiful Texas Hill Country...Horseshoe Bay on Lake LBJ, 2 cats & 3 dogs
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Old 02-10-2014, 12:49 PM   #11
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I have always used GS, and mostly had very good assistance. A couple of times , when we were stranded fairly remotely on a weekend, they had trouble finding a local to assist us, but someone always showed up eventually. We have even twice gotten two tows on single incidents...one tow home, and a second to a repair facility. Since we have special needs children and often have help traveling with us, when we need a tow, GS has arranged transportation for all of us to a suitable location. Over all, I can't complain about GS and appreciate them being there when we have needed them.
Ken, Judy, and the Angels--2005 Fleetwood Southwind--2008 Cargo Trailer--2003 EZGO Golf Cart
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Old 02-10-2014, 01:24 PM   #12
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I had Good Sam for several years and several tows, tire incidents, jump starts on both MH and cars. Overall very satisfactorily handled. Last year I moved to Coach-Net as they have a solid reputation and technical support services as a value add. I have used Coach-Net for a car tow, with very satisfactory results. I have not yet had occasion to use the tech support service. in sum, both are good. Look at the services and costs, make a value determination and choose one.
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Old 02-10-2014, 04:59 PM   #13
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We have had CN for about 11 years now and have used them a number of times and have never been disappointed. One time we called and told them the AC compressor went out and they insisted on having the motorhome towed to the shop even tho it was running fine and there was no cost to us. The other thing we like is that you can call them with questions and they will find the answer and call you back. We love Coach-Net.
Jim and Shirley McGehee
2004 Beaver Monterey Laguna
2013 Honda Fit Toad, 2003 Jeep Liberty Toad
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Old 02-10-2014, 05:59 PM   #14
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We have GS but have never had to use the ERS....I think when your dealing with thousands of calls for service and you have contractors you have signed contracts with for ERS there will be problems....nothing that large whether its with CN or GS will be perfect. Although I think you can get through to the GS CEO rather easily on the GS forums. There are a lot of folks running their RVs with no ERS...now that's scary.

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