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Old 02-27-2015, 09:12 AM   #1
enn
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Roadside Assistance

Good Morning All
just purchased an '03 winnie journey and was wondering if there are better services than goodsam out there?
My previous rv was a 30ft 5th and F350, had a problem with the truck in Oregon a few years ago, called roadside assistance and it took them all day to find somewhere that could work on my truck and dispatch a tow truck!!
THANKS FOR ANY REPLIES
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Old 02-27-2015, 11:39 AM   #2
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Morning,
First

Have you checked your insurance policy?
I have towing included. If I remember right its only 36 bucks a year for me. I had Good Sam and never used it, but I did use my Insurance Company once for a tow so far and it paid for its self with just that tow for 4 years of premiums.
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Old 02-27-2015, 11:59 AM   #3
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Good Sam has been great for me. 3 tows in the first year. none on the RV.
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Old 02-27-2015, 12:27 PM   #4
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The best company for roadside assistance is Coach Net. They are great for problem solving on the road, and customer service is fantastic!!
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Old 02-27-2015, 12:39 PM   #5
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Quote:
Originally Posted by TonyDi View Post
The best company for roadside assistance is Coach Net. They are great for problem solving on the road, and customer service is fantastic!!
X2
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Old 02-27-2015, 12:40 PM   #6
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FMCA also offers roadside assistance.
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Old 02-27-2015, 12:42 PM   #7
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Quote:
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The best company for roadside assistance is Coach Net. They are great for problem solving on the road, and customer service is fantastic!!
x3

I went with them based on how helpful they were on a phone call even before I was a customer!
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Old 02-27-2015, 01:22 PM   #8
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Quote:
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The best company for roadside assistance is Coach Net. They are great for problem solving on the road, and customer service is fantastic!!
X4

Fred
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Old 02-27-2015, 02:53 PM   #9
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The only company I've purchased from is Good Sam, that was 13 years ago. I had a long wait one time, we were on a MT highway headed to Great Falls about 1/2 way between cities. It took 3 hours for a wrecker to arrive from Great Falls. That was not the fault of GS ERS, it was my circumstances and location- 60 miles from the nearest services.
As to which is best, that is subjective for everyone. Both Good Sam and Coachnet mostly use the same providers, so which level of service you buy makes a huge difference.
If I were to buy an ERS policy today, I would buy from either company,as I doubt there's significant difference between the same priced policies.
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Old 02-27-2015, 03:47 PM   #10
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I've heard that CoachNet is geared more toward motorhomes and their network is better able to handle the really large class A's. Does anyone know if that is really true?
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Old 02-27-2015, 04:25 PM   #11
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Roadside

We used Good Sam this past summer and they could not find a provider close by. We actually knew of one, gave them the name and they gave us authorization to call them. They send us an email with the reimbursement form and send us a check to pay the bill without question.
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Old 02-27-2015, 04:32 PM   #12
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On a trip out west in 2012 we broke down out on a desert highway about 30 miles from the nearest town! We called Good Sam and waited, and waited, and waited.... called them several times over a 6 hour period. They said they couldn't find a Cummins shop. Finally told them to forget it and got the necessary help ourselves. BTW, we later found there was a Cummins shop in the town 30 miles from us. They told us that GS never called them!

I do have to say that we have had other good experiences with GS, but that one left a really bad taste in my mouth!
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Old 02-27-2015, 05:04 PM   #13
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CoachNet, used them once, pleased with the service. They located two shop, gave me a choice and towed the motorhome to the shop. I thanked them and the shop made repairs that day.
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Old 02-28-2015, 09:40 AM   #14
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I've used Good Sam Roadside Assistance several times during the past few years and have never had an issue (knock on wood).
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