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Old 05-05-2014, 03:55 PM   #1
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Roadside assistance/Towing insurance....???

I will make this as short as possible. I have AAA Roadside Assist. Plus RV. I broke down on the interstate last Saturday, broke a serpentine belt. Called AAA, long story short, they couldn't find a service provider in their network to tow my coach. I googled a towing company on my iPhone and had a tow truck at my coach within 15 minutes. The tow company "I" called told me that they don't work with AAA because they have a hard time getting paid by them. Today I go to AAA office in my city, present my "paid" towing receipt for reimbursement and am told "I am not sure that AAA will pay the total amount"........Ok, I feel AAA dropped the ball in the first place, no tow available, I sat on the interstate for 2 1//2 hours before I called for my own tow....now they say I have to wait for my $440, and that they may not pay the total..... Is this common practice with AAA???? Is there a better company to carry coverage with????.... Do I have a right to be upset???
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Old 05-05-2014, 04:44 PM   #2
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AAA is fine for cars but they really don't seem to have a clue about motorhomes. Cut your losses and sign up with Coach Net.


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Old 05-05-2014, 06:04 PM   #3
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Anyone else have any likes or dislikes??? I have done a little research and it appears the Good Sam, Coach-net, and AAA are the three that most have. Any experiences with any of these?? Seems I will be changing if any one is better than AAA.
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Old 05-05-2014, 06:56 PM   #4
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We use Good Sam and have had pretty good service from them. Had Coach Net for a while, but never used them.

I think you'll find that all use the same service providers (for the most part), so typically the response you get is pretty much determined by the person you talk to on the phone. Get someone who knows what they are doing and you'll more than likely get good service. Get someone who has a hard time understanding what you are talking about and the service will follow suit.

However, both Good Sam and Coach Net are designed around rv requirements....AAA is not. Based on that, I would go with either GS or CN.

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Old 05-05-2014, 07:30 PM   #5
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X2, love AAA for cars, but Coach Net for the RV. AAA is geared for auto's, Coach Net knows what it takes to tow a large vehicle.

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Old 05-05-2014, 08:55 PM   #6
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I had Good Sam ERS for several years, with several usages on both the RV and autos. All positive experiences. I changed to Coach Net after seeing many good recommendations here, and they also offer tech support services. I have had occasion to use their tire service, a positive experience. Have not yet had a need for tech support service so cannot comment from experiences there. I think either would provide you with good service. Drop the AAA.
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Old 05-05-2014, 09:19 PM   #7
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I don't have either gs or cn so I can't help you decide between the two. I had a great experience with progressive insurance tow service. We broke down on the interstate I called them told them my story and I was not prepared for the level of professionalism we received. They used my cell phones gps to locate us they they gave me an expected time of arrival and call back every fifteen minutes to keep us updated and even called as the truck was backing up to let us know that it was the right tow company and to make sure we were ok. Later they called to see if we had been able to get back on the road alright. I could not be happier with their service.
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Old 05-05-2014, 09:21 PM   #8
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Old 05-05-2014, 09:45 PM   #9
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I have GS roadside assist and travel assist. Never used them for my rv but did for my car three times with no problems. The best was when I had a motorcycle accident and ended up in the hospital emergency for 6 hours. The bike was towed by the police and impounded due to my not being able to arrange for a tow or pickup from relatives. GS reimbursed me $350 for the tow. I was transported by ambulance and GS is going to reimburse me for $200 of the ambulance fee. No complaints here.
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Old 05-05-2014, 10:04 PM   #10
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Great to hear your story elf111...I have Progressive Insurance as well. I also have GS. I hope I don't need either but I am more confident now after your experience.
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Old 05-05-2014, 10:15 PM   #11
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Years ago I had AAA RV coverage. I broke down and had to be towed 136 miles to the nearest qualified repair facility. AAA only covered the first 100 miles. I had to pay the remaining 36 miles at $4.50 per mile.

I cancelled and went with Coach Net as they will cover the full bill for a tow to the nearest qualified facility. Good Sam may provide similar coverage, but some one else will hopefully provide the answer.
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Old 05-10-2014, 10:22 AM   #12
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Roadside Assistance

Good Sam, Good By - had for many years, (middle 90's). No more..
Check the repair shop they want to send you to. Can they do the work?
Extended warranty - just as bad
All gone, when you are broke down, they are a broken record. Just want to get you off of the phone, without really helping. Make sure you do your due diligence before being towed or repaired...
Anyone interested - contact me about 8 months of hell! with GS and Cummins..
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Old 05-11-2014, 10:02 AM   #13
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Agree with the others (I use Coach-net), but it's pretty common to have a defined limit on reimbursement, basically whatever they would have paid a service that was "in-network" and received a contracted rate. Odds are you were charged a fairly high rate for the road service, so you may not get 100% back, And that would be true of any contracted road service.

Coach-net and GS (which is provided by the Allstate Motor Club) probably have larger networks for RV services, but you may still run into a situation where there is nobody close by, or the service they use is busy and can't come right away. If you choose to get your own instead, you could face the same issue.
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