Originally Posted by InfinityJim
So as a RV shop owner, my first question is what was repaired on the refer? My second question is what make & model year is your rv? Next question is, are any of the tiles loose?
We don't even know the facts yet. Need to here the rest of the story.....
A shop owner that's interested in client retention as well as moderate insurance rates will ask to have the coach left in order for him to get a flooring person over to inspect the floor. That buys him time to get his facts and act together.
First thing would be to have the guys that worked the refer explain what they did, what they saw, whether something dropped...and try to replicate how the tiles got broken. Then, if the techs seem clean, call the flooring guy.
When a flooring guy comes over, he'll tap the tiles in order to verify that they are tight (high sound) or some are loose (dull sound). If all are good, then inspect cracks for dirt and debris...signs that the cracks have been there awhile.
If all are new cracks, then source the tiles and start to work. If tiles are loose and there's signs of aging in the cracked tiles, then the flooring guy becomes an expert witness.
Contact customer, explain the problem with the flooring, and have the flooring guy give an estimate to repair. As a shop owner, I would be as flexible as I could if results are inconclusive.
Like in baseball, good customer service means that the tie goes to the runner (customer). Unintended consequences is also why shops charge as much as they do for RV work.