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07-10-2014, 09:57 AM
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#1
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Junior Member
Join Date: Jul 2014
Posts: 3
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RV repair facility damages tile floor
We just had our refrigerator repaired and the repair facility put four cracks in our tile floor. Any suggestions on how to handle this? The owner has a very confrontational personality and I know we're going to have trouble.
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07-10-2014, 09:58 AM
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#2
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Senior Member
Texas Boomers Club Fleetwood Owners Club Solo Rvers Club Freightliner Owners Club
Join Date: Jul 2011
Location: Lakin, Ks.
Posts: 3,636
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Get pictures of the damage and if you have any before would help.
Sorry I can't be of more assistance.
Good luck.
__________________
[SIGPIC][/SIGPIC]Kent: 2015 Fleetwood Bounder 35K
With Ferbie (ShihTzu) Lilly (Pekingese) & Daisy (Yorkie) Memoriam: Katie, Spencer, Zoey, Susie, Angie
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07-10-2014, 10:16 AM
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#3
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Senior Member
Gulf Streamers Club
Join Date: Jan 2012
Location: Cincinnati
Posts: 19,925
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If you were done wrong, intimidation shouldn't stop you. CALMLY point out the damage and ask for repair. A shop should have insurance, you don't have to accept damage as a result of a service call.
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Bob & Donna
'98 Gulf Stream Sun Voyager DP being pushed by a '00 Beetle TDI
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07-11-2014, 07:02 AM
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#4
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Senior Member
Join Date: Jun 2011
Location: Citrus Springs, Fl.
Posts: 798
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Confrontational personalities survive through intimidation. They cannot stand eye contact. So, be pleasant at first, not wimpy, but firm. Ask him if you can show him something. Get him inside your unit on your territory. Look him straight in the eyes and ask him when the repair to your floor will be completed. Here's where he'll play the intimidation card. Ignore it. Bring him right back around to when it will be done, not if. Keep doing this. Wait for him to finish his inevitable tantrum, then ask him if he needs a moment to collect his thoughts so he can schedule the repair. By now, he'll realize intimidation won't work and in those few moments is your chance to get an agreement to fix it and a date.
__________________
2017 Thor Freedom Elite 29fe
2015 Jeep Wrangler Toad
Making a smooth transition to senility for over 70 years
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07-11-2014, 08:12 AM
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#5
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,512
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I agree with the above posts. A confrontational personality is just a way an adult acts like a bully. I agree that killing him with niceness is the best approach. He won't know what to say. Be nice and insist he fix it as he should have insurance to cover his mistakes.
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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07-11-2014, 08:27 AM
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#6
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Senior Member
Join Date: Sep 2012
Location: Tasmania now, USA/Canada/Alaska in April
Posts: 2,473
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but first read the fine print on the bottom of the work order.
__________________
Tony Lee - International Grey Nomad. Picasa Album - Travel Map
RVs. USA - Airstream Cutter; in Australia - MC8 40' DIY Coach conversion & OKA 4x4 MH; in Germany - Hobby Class C; in S America - F350 with 2500 10.6 Bigfoot camper
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07-11-2014, 09:26 AM
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#7
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,512
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The fine print at the bottom of the work order doesn't mean much in the case of carelessness or negligence. The dealer has a responsibilty to take care of your property. There is no way I would pay to have my flooring replaced when the dealer is at fault and just say "Oh well" it was in the fine print.
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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07-11-2014, 12:47 PM
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#8
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Senior Member
Monaco Owners Club Appalachian Campers
Join Date: Nov 2007
Posts: 1,168
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Quote:
Originally Posted by TonyDi
I agree with the above posts. A confrontational personality is just a way an adult acts like a bully. I agree that killing him with niceness is the best approach. He won't know what to say. Be nice and insist he fix it as he should have insurance to cover his mistakes.
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A ball bat works wonders...
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Charles and Martha*2008 Monaco Signature FMCA #F388752*GoodSam Life Member 2007 Ford Explorer - Toad
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07-11-2014, 01:16 PM
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#9
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Senior Member
Damon Owners Club Workhorse Chassis Owner
Join Date: Mar 2009
Posts: 24,024
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If you believe the owner of the shop is going to be confrontational Have a 3rd party (NOT FAMILY) present when you point it out and ask what he is going to do about it.....
And if your implication that he will deny responsibility is correct... Call Dewy, Cheatem and Howe.. (Actually call a real law firm, not the one from the 3 stooges)
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Home is where I park it!
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07-11-2014, 01:23 PM
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#10
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Senior Member
Join Date: Feb 2010
Posts: 4,654
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Start lower than owner...if supervisor or receptionst.
Antone who represents the company is good as first contact.
Keep smiling and keep ressure on.
However locate different company to repair floor and have a plan in place.
Something like this damage will be repaired by company x and we need you to make arraingements to have it completed and paid for.
Our name will not be on any paperwork so it is clear who to charge...
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Tony & Lori
1989 Country Coach Savannah SE
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07-11-2014, 01:30 PM
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#11
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Moderator Emeritus
Country Coach Owners Club Freightliner Owners Club
Join Date: Sep 2004
Location: Glen Allen, VA
Posts: 7,902
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Sorry you are having the issue. However, I must ask why would choose to do business with someone who tries to intimidate his customers? Now, if you had no choice I would understand. If I am feeling like I am not being respected and treated well initially, I take my business and money elsewhere.
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2007 Country Coach Allure Siskiyou Summit, sold/traded Nov. 2018.
2019 Grand Designs 384GK-R 5th wheel. Glen Allen, VA
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07-11-2014, 03:28 PM
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#12
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Senior Member
Join Date: Aug 2008
Location: Georgia
Posts: 8,638
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I'd just straight out in a calm voice ask him how does he want to handle the damages they caused. Then I'd blow up. When mine was under warranty I had the drivers side window replaced due to fogging. I straight out told the service advisor at CW you know you will replace the whole dash if you stratch it and he said I know.
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2007 Fleetwood Revolution LE 40V
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07-11-2014, 03:36 PM
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#13
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Senior Member
Workhorse Chassis Owner
Join Date: Sep 2012
Location: Cumming, GA
Posts: 414
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Tell them you will take them to small claims court. You will have to be able to prove the damage was done by them. I always make service walk the vehicle (car or MH) and then write their findings on the work order, initial and date.
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Denniscw
2011 Serrano 31X, 2006 CR-V
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07-11-2014, 03:39 PM
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#14
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Senior Member
Gulf Streamers Club
Join Date: Jan 2012
Location: Cincinnati
Posts: 19,925
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Wow, we've got people recommending a ball bat, lawyers, and small claims court and he's not even talked to the shop owner yet!! Talk about being confrontational!
__________________
Bob & Donna
'98 Gulf Stream Sun Voyager DP being pushed by a '00 Beetle TDI
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