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Old 07-10-2014, 10:57 AM   #1
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RV repair facility damages tile floor

We just had our refrigerator repaired and the repair facility put four cracks in our tile floor. Any suggestions on how to handle this? The owner has a very confrontational personality and I know we're going to have trouble.
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Old 07-10-2014, 10:58 AM   #2
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Get pictures of the damage and if you have any before would help.

Sorry I can't be of more assistance.

Good luck.
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Old 07-10-2014, 11:16 AM   #3
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If you were done wrong, intimidation shouldn't stop you. CALMLY point out the damage and ask for repair. A shop should have insurance, you don't have to accept damage as a result of a service call.
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Old 07-11-2014, 08:02 AM   #4
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Confrontational personalities survive through intimidation. They cannot stand eye contact. So, be pleasant at first, not wimpy, but firm. Ask him if you can show him something. Get him inside your unit on your territory. Look him straight in the eyes and ask him when the repair to your floor will be completed. Here's where he'll play the intimidation card. Ignore it. Bring him right back around to when it will be done, not if. Keep doing this. Wait for him to finish his inevitable tantrum, then ask him if he needs a moment to collect his thoughts so he can schedule the repair. By now, he'll realize intimidation won't work and in those few moments is your chance to get an agreement to fix it and a date.

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Old 07-11-2014, 09:12 AM   #5
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I agree with the above posts. A confrontational personality is just a way an adult acts like a bully. I agree that killing him with niceness is the best approach. He won't know what to say. Be nice and insist he fix it as he should have insurance to cover his mistakes.
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Old 07-11-2014, 09:27 AM   #6
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but first read the fine print on the bottom of the work order.
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Old 07-11-2014, 10:26 AM   #7
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The fine print at the bottom of the work order doesn't mean much in the case of carelessness or negligence. The dealer has a responsibilty to take care of your property. There is no way I would pay to have my flooring replaced when the dealer is at fault and just say "Oh well" it was in the fine print.
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Old 07-11-2014, 01:47 PM   #8
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Quote:
Originally Posted by TonyDi View Post
I agree with the above posts. A confrontational personality is just a way an adult acts like a bully. I agree that killing him with niceness is the best approach. He won't know what to say. Be nice and insist he fix it as he should have insurance to cover his mistakes.
A ball bat works wonders...
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Old 07-11-2014, 02:16 PM   #9
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If you believe the owner of the shop is going to be confrontational Have a 3rd party (NOT FAMILY) present when you point it out and ask what he is going to do about it.....

And if your implication that he will deny responsibility is correct... Call Dewy, Cheatem and Howe.. (Actually call a real law firm, not the one from the 3 stooges)
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Old 07-11-2014, 02:23 PM   #10
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Start lower than owner...if supervisor or receptionst.

Antone who represents the company is good as first contact.

Keep smiling and keep ressure on.

However locate different company to repair floor and have a plan in place.

Something like this damage will be repaired by company x and we need you to make arraingements to have it completed and paid for.

Our name will not be on any paperwork so it is clear who to charge...
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Old 07-11-2014, 02:30 PM   #11
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Sorry you are having the issue. However, I must ask why would choose to do business with someone who tries to intimidate his customers? Now, if you had no choice I would understand. If I am feeling like I am not being respected and treated well initially, I take my business and money elsewhere.
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Old 07-11-2014, 04:28 PM   #12
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I'd just straight out in a calm voice ask him how does he want to handle the damages they caused. Then I'd blow up. When mine was under warranty I had the drivers side window replaced due to fogging. I straight out told the service advisor at CW you know you will replace the whole dash if you stratch it and he said I know.
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Old 07-11-2014, 04:36 PM   #13
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Tell them you will take them to small claims court. You will have to be able to prove the damage was done by them. I always make service walk the vehicle (car or MH) and then write their findings on the work order, initial and date.
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Old 07-11-2014, 04:39 PM   #14
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Wow, we've got people recommending a ball bat, lawyers, and small claims court and he's not even talked to the shop owner yet!! Talk about being confrontational!
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