Saved by Lichtsinn RV
A week ago which was about 22 days into a month long trip we were heading from Custer, SD to Mitchell, SD and the following day we were going to Forrest City, IA to visit the Winnnebago factory and take the tour of the place. While traveling on I-90 across South Dakota a cross wind started to pickup. It was strong but not enough to cause difficulty driving or holding the wheel. We noticed the bathroom vent was whistling as well as the front windows in the cab area. Nonetheless a while later the wife heads back to the bathroom and finds the bathroom vent cover is gone. The metal is still there in working order but no plastic cover. When we got to the campground in Mitchell I called the Winnebago factory and found that I had missed them by five minutes. I went online to the Lichtsinn website and sent a text message and got a response from Ron Lichtsinn who said that service was backed up but we could call them when we got in town or we could stop at the Winnebago factory and see if they could put us on the standby list. The next morning I called the Winnebago service department and spoke to a tech who said that they should be able to fit us in and for us to check in when we got there. We arrived around 3PM and found that the next open appointment was in November and with the large number of standby people it would be four days before we could be seen. We went to the parts department and purchased the part needed. When I asked if they knew anyone that could install the part they suggested Lichtsinn. We went to Lichtsinn RV and explained the situation and expressed our concern about a pending rain storm that appeared to be headed our way. They went out and looked at our coach we gave them the keys and the part and within a half hour it was installed and while up there the radio antenna was found to be damaged and they asked if we wanted it replaced. About 10 minutes after they finished the job it a lightning storm came through and it started to rain hard for about 25 minutes. Thanks to the timely repairs there was no damage to the interior of the coach. I should note that I mentioned to them that I didn't purchase the unit from them and they responded that they never ask where the coach was purchased. Also when I got the bill I was amazed to find that I was billed in 1/10's of an hour. All totaled it was less than $60 for parts and labor. I know I will keep Lichtsinn in mind in future purchases.
Bob and Cathy
2015 Itasca Sunova 33c towing a 2008 Jeep Wrangler Sahara
Member FMCA F421963, GS Life, SKP#127220, WIT, PA,